Alarms

Introduction:

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition [Both Central & Probes] and MSP Edition [Both Central & Probes].

What is an Alarm?

Alarm is an event that triggers an action to be notified to Network Administrators, or an event of Critical or Warning severity (or a failure event), for which a resolution has to be adopted immediately, in order to restore the service affected.

There are three severity levels for the alarms;

• Critical

• Warning

• Clear

Alarms are generated for the following types of attributes;

1. Availability of a Monitor. When the availability of the Monitor is down, the severity is represented as , and when it is up, the severity is represented as .

2. Health of a Monitor.

3. Attributes of a Monitor. alarms will be generated, if the threshold profile condition, set for these attributes, is met.

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Information Viewable on Alarms Screen:

1. You can view all information related to All Alarms-Critical and Warning, under the Alarms tab (In case of Professional Edition and Enterprise Editions (Central & Probe)) and under 'Alarms -> All Alarms' (In case of MSP Edition (Central & Probe));

The below filters are available;

1. Health Alarm Only:

   • If this checkbox is enabled, the health-related information/status (Alarm Message) of the monitors are shown.

   • If this checkbox is disabled, the health-related information/status (Alarm Message) of the monitors are shown, along with the reason for the alarm status.

2. Select Duration:

   You can choose to display the alarm status of the monitors in Last one day, Last one hour or All.

3. Select Notification Type:

   You can choose the Notification Type, from Configured traps, Unsolicited traps and JMX notifictions.

4. Select Status:

   You can choose the Status, from Critical, Warning, Clear and All Alarms.

5. Select Monitor Type:

   You can choose the Monitor type from the available dropdown.

6. Page Size:

   You can choose the size of the page from the available dropdown.

Note: In the case of MSP edition (Central & Probe), you can view the Alarm details of either the individual customers or All customers, by selecting the appropriate value from the Customers dropdown.

2. Click on the individual Monitor link, to view the below set of information on the Summary page displayed;

   • Alarms Graph - This graphically represents the number of alarms, based on its severity.

   • Alarm Views - This is an option to view the alarms, based on a particular Monitor Group or Monitor Type, by selecting them from the respective combo box.

   • Alarms list - This lists all the alarms, with details such as Monitor name, Status, alarm Message, Date/Time, and Technician, who attended on the alarm. You have an option to display 25/50/75/100/125 alarms, per page. alarms can be acknowledged by the Technicians (Users), by picking up alarms. Similarly, unpicking of the alarms is also possible. Options to add, delete and edit annotations is available. By Clicking on 'Set as Clear' link, you can change the state of the selected alarms, from Critical/Warning to Clear state. By clicking on the 'alarm Message' link, you can view the alarm Details. Also, you can view the history of the alarm, by clicking on the History Report PDF.

   • Alarms for traps - Traps received, via SNMP Trap Listener, can be seen here. Also, the other unsolicitated traps, can be viewed here.

   • JMX Notifications - You can view the JMX Notifications, received.

   • Quick Links - Refer to the alarm Details section.

Alarm Configuration Details:

The following steps will generate alarms and perform actions, based on your configuration. Go through the following sections, to know about the configurations;

1. Creating Threshold Profile

2. Creating Actions

3. Associating Threshold and Action with Attributes

4. Configuring Dependencies

5. Configuring Consecutive Polls

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