This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition - Central Server and Probes and MSP Edition - Central Server and Probes.
An important aspect of all management tasks is that you can analyze the trend over time and evaluate the performance. The analysis is also useful in making calculated predictions and taking corrective actions as necessary. These calculated predictions allows you to plan for any future impact on performance for various services. To view these reports, you can follow either of the given steps:
Click the Reports module tab. This opens the index page that lists all the reports generated dynamically by IT360.
The reports generated by IT360 depicts the availability, health, response time and alerts of the application over a specified period of time. The reporting function enables you to analyze your servers / applications / databases/ web servers / web applications / services even across months and all this even without having to make any additional configuration changes. The reports are generated dynamically, which means that you only see reports for monitors that you have created in IT360. Before proceeding, please ensure that you have enabled reports for all the monitors. The generated reports has 7 / 30 report details which enables you to understand the behaviour of your applications under various business hours or during a particular period of the week/month. This feature allows you to make predictive calculations on future impact.
Some of the common functionalities of reports are as follows:
Options to view 10/20/50/All reports by choosing them from the Top N Reports field. They are enabled by default for all availability and health reports.
Note: This is not applicable to reports generated for Business Service/Sub-Group.
Options to schedule reports or enable reports can be done quickly by clicking on 'Schedule Reports | Enable Reports' link.
Option to view Custom Time Period reports for Availability and Attributes, i.e, the time period for which the reports are needed can be selected. Additionally, you have the option to set the Business Hours during which you want the reports.
Option to view Custom Attribute Reports and Downtime Summary Report configuration. Click here for detailed information.
Option to save the reports in CSV format by clicking on icon , PDF format by clicking on icon and also save in Excel format (available only for Business Service/Sub-Group - Availability & Health Snapshot - Current Snapshot, Critical Snapshot, History report, Outage Comparison Report, Availability Trend Report) for each individual report under reports tab. And also, you can mail these particular report to yourself by clicking on icon, fill out the email address and click Send. For Networks module related reports, pdf format is supported along with the option to emailing and Printing the report.
Option to delete known Down Time reports. You can delete known downtime reports from the database by clicking the icon in the Availability Report. For eg, go to Application Server and select Weblogic from the pull down menu in the top. Now click on Availability of Application Servers. Now click on the monitor's Total Downtime. Use the Delete icon to delete the known downtime from the Monitor Downtime detail.
Downtime History: Gives the downtime/uptime chart for "today's" period and also the downtime history for that particular monitor across all time periods. You can also assign Groups as well as Sub-Groups to downtime scheduler and generate reports.
Summary Report of Monitor : Gives the summary of all the reports for that particular monitor.
Comparison Reports: You can compare the attribute reports of various monitors within a particular business service. For eg., to compare the response time between monitors, click on Response Time Reports attribute link; from the list, select the monitors for which you need comparison. You can either select the time period for which the comparision is required or select the particular Business Hours for which the comparison is required. Currently, availability and health comparison reports are not supported.
Note: Scheduling of reports is possible by using 'Schedule Reports' under Admin tab.
The reports that are available in IT360 include:
Business Service: Displays Business Service/Sub-Group's overall availability, health, alerts and response time. In addition, reports are also available for each individual attributes. By selecting 'Select Attribute' field, you can view the report for each individual attribute for the particular business service/sub-group.
Availability and Health provides the current and critical snapshot and history report of the selected business service/sub-group.
Availability Reports provides the percentage of availability, outage comparison and availability trend for the selected business service/sub-group.
Health Reports provides the overall availability of selected business service/sub-group and its associated monitors. If there are more than one business service/sub-group, select the desired business service/sub-group from 'Select Business Service' field. Based on the type and number of monitors assigned to the selected business service/sub-group, reports are generated dynamically and shown.
Custom Types: Displays the reports for custom type monitors. By default, IT360 generates availability, health and response time for the custom monitors. Additional attributes for the custom monitor type will be also generated if the user has enabled the reports for those attributes as well. You can select from the 'Select Attribute' field and then view corresponding attribute report.
Trend Analysis Report: This report allows you to generate reports for each individual monitor regardless of its association with the business service/sub-group. Using trend analysis report, you can identify any bottlenecks situations/performance relating issues occuring in applications/database/servers. This in turn allows you to troubleshoot the issue quickly.
By default, the availability and summary of the monitor is shown.
Based on the type of monitor selected by selecting 'Select Monitor' field, you can view the reports such as availability, health, downtime, summary, response time and so on for each monitor. For example, if you select the Oracle Database server, by default, you will have access to various reports on connection time in ms, buffer hit ratio and number of users.
Servers: The default view displays the availability, health, response time and cpu utilization of all servers. In addition, it also generates report on memory utilization and disk usage of servers. As in other reports, the user can also generate reports for individual attribute of any server by selecting the 'Select Attribute' field which are grouped by types. In addition, you can select individual server by selecting from the 'Select Server' field. Each report provides detailed analysis of servers availability, health, reponse time, CPU usage, memory usage and disk usage of the servers.
Availability and Health Reports provides the availability and health of top 10 servers respectively
Response Time provides the response time of top 10 servers. You can also compare various response time of servers by selecting the servers and clicking on 'Compare' link. This provides a detailed comparison between various response time of servers selected.
Application Servers: Applications Servers view provides vairous in-depth details of availability, health, response time, memory usage, JDBC connection usage, thread details, session details, request throughput and web application request throughput. The user can also select individual attribute by selecting the 'Select Attribute' field. The user can also view indivdiual application server type by selecting the 'Select Application Server' field.
For example, by selecting Tomcat Server the user can then view and generate availability, health, response time, memory usage and thread details for this type of application server. By selecting the Availability of Application Servers, the user can view a wealth of information such as downtime, MTTR, MTBF and percentage of uptime of various Tomcat servers running. The user can also view this data for a particular period of time by selecting the 'Custom Period' field. The user can also further drill down by selecting 7/30 reports which provides much in-depth data that particular application server.
Database Servers: Displays availability, health, response time, buffer hit ratio and cache hit ratio. You can also select individual attribute of a particular database by selecting from 'Select Attribute' field. You can also view detailed reports for a particular database type by selecting 'Select Database Server' field.
For example, by selecting Oracle you can view details of availability, health, response time, buffer hit ratio and cache hit ratio. Similarly, you can further drill down by selecting 7/30 reports which provides in-depth details of that particular database server. This would allow you to see if any particular database is facing performance related issue and quickly troubleshoot it.
Web Services: In addition to availability, health and response time, you can also view detailed reports for operation execution time. This would allow you to find out if there is any lag in your web services which is indirectly affecting your applications and end-user experience. You can view detailed reports of various attributes for a particular web service type by selecting 'Select Web Services' field. You can further drill down of a particular attribute through 7/30 reports.
Web Servers: Displays availability, health and response time of web servers that are being monitored. You can view detailed reports of various attributes for a particular web service type by selecting 'Select Web Servers' field.
URLs/Web Apps: Displays the availability, health and response time of URLs and web applications that are being monitored. Despite being able to monitor various application servers and databases, the quickest way to detect problem is through URL monitoring. Using these reports, you can detect or pin point any particular application server/database/server wherein the process is facing issues. URL/Web Apps reports provides information such as HTTP Response Code, Content Size in Bytes and Response Time in milliseconds, which is critical to any online web application concern and helps them to maintain their service with high uptime.
Services: Generates reports for availability, health and response time for services running in the server. Each report provides the top 10 monitors which are available, which are healthy and better response times. You can also compare various services response time and view which are the processes causing performance drop in your server. Click on 'Response Time of Services'. You will now see the list of services that are running. Select any number of services you would like to compare by selecting the check box. Now click 'Compare' and you will see the result of selected services compared. It also allows you to generate report by attribute type for various services that are being run.
For example, for LDAP service, you can generate report for Login Time in milliseconds, Time Taken for Search in milliseconds, Search Result Row Count in milliseconds and Search Result Matching among other attributes. This provides a clear picture for the IT admin to quickly drill down to the troubled service and solve the issue.
Mail Servers: Displays the availability, health and response time for all the mail servers that are being monitored. By selecting a particular attribute from 'Select Attribute' field, you can also view reports generated for that particular attributed.
For example, if you had added Exchange Mail Server, then you can view reports for some of the key attributes such as Inbound and Outbound connections, LDAP Searches per second, Messages in Local Delivery and so on.
ERP: Under ERP reports section, you can generate reports for both SAP Server and SAP CCMS monitors. By default, both reports are generated in the ERP reports page. You can use the 'Select ERP Monitors' to view either SAP server or SAP CCMS monitor reports. For SAP server, the following reports are generated by default:
Front End Response Time
Similarly for SAP CCMS monitors, you can generate reports for its availability, health andconnection time. You can also select specific attributes belonging to SAP CCMS monitors which you have enabled when you created the SAP CCMS monitor.
Middleware/Portal: Middleware/Portal report section generates reports for any/all middleware/portals that are configured for monitoring in IT360. You can view reports for JVM usage, JDBC Connection Pool Usage for Weblogic Integration, its thread and session details, SLA Exceeded (BusinessProcess) details, Average Service Elapsed Time in ms (Application Integration) details among availability, health and response times. You can also generate reports for MS Office SharePoint service such as percentage of Processor Time, Index Size of Search Indexer Catalogs, Queries and Successful Queries, Active Docs in First Queue, and Publishing Cache Hit Ratio. Like other reports, you can generate report for individual attributes.
Custom Monitors: Custom monitors report section displays the list of custom monitors that are created and whose attributes report are enabled. By click on each custom monitor report, you will see corresponding details of each custom monitor's attributes report.