Grouping of Reports 

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition - Central Server and Probes and MSP Edition - Central Server and Probes.

The Reports page contains a list of reports, generated using Applications module, by grouping them with respect to Business Services and Monitor Type. Please note that these links would be visible only if, atleast one monitor in a given category is configured. The reports are grouped for easier report analysis and for providing more flexibility in report generation. They are grouped as follows:

Note: The details available for each attribute of the Monitor Type (except Business Services) are shown in descending order. For example, in Availability report of a Monitor Type, the Monitor with the poorest availability is displayed first.

Business Service Reports

This generates reports for all the Business Services created using Applications module. Choose the Business Service from the Select Business Service combo box. The following are the different Report types that are generated for the Business Service.

Report Types

Details

Availability & Health

Current Snapshot: The overall Availability and Health snapshot of Business Service and also the respective monitors in the Business Service.

Critical Snapshot: The Availability and Health snapshot of monitors which are in Critical / Warning State in the Business Service.

History: Availability and Health Outage reports for Business Service with details of Monitors that are in down state

Availability Reports

Percentage: The overall availability of the Business Service and the availability details for the respective monitors in the Business Service.

Outage Comparison Report: With this report, you can compare the outages for current & past week / month. You would be able to find the details of how many times (count) outages have happened and also the duration of the outage. Also, you have the option to select the business hours for which you want the metrics to be calculated. You can define your custom business hours by using the Business Hours tool under Admin tab.

Availability Trend Report: You have the history of 12 days, 12 weeks, 12 months availability report. Using this, you can follow the trend that is happening. Also, you have the option to select the business hours for which you want the metrics to be calculated. You can define your custom business hours by using the Business Hours tool under Admin tab.

Availability and Downtime Trend Report: This section shows three reports - the availability of the monitor group in percentage, the downtime count, and the total downtime of the monitor group for the specified time period. The availability in percentage values are compared against the target availability to give you an idea of the availability trend of the specified monitor group. These information is also summarized in a table that shows the availability percentage, downtime count and the total downtime for the respective time periods.

You can generate these reports for the last 12 days, last 12 weeks or the last 12 months. You can also generate these reports based on the business hour chosen. The business hours have to be defined using the 'Business Hours' tool under the 'Admin' tab. The reports thus generated can be exported as Microsoft Excel files (.xls).

Health Reports

Percentage: The overall health of Business Service and the health details for the respective monitors in the Business Service.

At a Glance Reports The performance of top 10 monitors within this monitor group can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports

Alarm Summary

Alarm Occurrences for the application, attributes grouped in the application, and monitors, with graphical representation.

Additionally, a graph representing the split up of total critical alarm occurrences in application by most critical monitors is also generated.

Business Service Attribute Report The attribute report of the constituent monitors in the Monitor Group

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Custom Monitor Reports

This generates report for all the numerical attributes of the Custom Monitors created using IT360. The list of all the scalar numerical attributes available in the Custom Monitor will be listed with the reports and the agent name.

The following are the parameters in the report details of any attribute for which the report generation is enabled.

Parameters

Details

Attribute Details

This contains the following details:

  • Name of the attribute.

  • The agent from which the attributes were added to the Custom Monitor.

  • The port at which the agent is running.

  • The type of the service or resource through which the JMX or SNMP agents are monitored.

  • The minimum value obtained for every polling interval.

  • The maximum value obtained for every polling interval.

  • The average value of the attribute obtained for every polling interval.

Average Value

Graphical representation that depicts the relationship between the average value and time of the attribute.

Time

Tabular representation that shows the relationship between the average value and time of the attribute.

If the custom monitor is created and the attributes are not listed, then you can click on the link provided in the Custom Monitor Reports to enable or disable the same.

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Trend Analysis Reports

This generates reports for the individual monitors. The following are the different Report types that are generated.

Report Types

Details

Downtime History

Gives the downtime/uptime chart for 'today''s period and also the downtime history for that particular monitor across all time periods. Also, you can view the summary details of Scheduled Downtimes and Unmanaged time. This will give you more clarity in knowing the monitor's exact downtime. You can also add notes on why the monitor was down for that particular time period.

Summary Report

Gives the summary of all the reports for that particular monitor.

At a Glance Report The performance of the selected monitors can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports.

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Application Servers Reports

This generates reports for the Application Server Monitor Type created using IT360. The reports can be generated either for all the Monitor Types (by choosing ALL from the combo box) or for any specific Monitor Type (by choosing the respective type of Application Server Monitor Type from the combo box). The following are the different Report types that are generated for the Application Server.

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Application server Monitors being monitored by the IT360.

Health

The health of all the monitors in the IT360 server.

At a Glance Report The performance of top 10 Application servers can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports.

Response Time

The minimum, maximum, and average response time of all the Application server monitors, in milliseconds. (not for .NET)

JVM

The minimum, maximum, and average JVM usage by all the Application server monitors, in bytes. (not for Oracle AS, .NET)

JDBC Connection Usage The minimum, maximum, and average JDBC Connections of Application server monitors (not for Oracle AS, .NET, Tomcat)
Thread The minimum, maximum, and average number of threads spawned by Application server monitors (not for Oracle AS, JBoss)
HTTP Session The minimum, maximum, and average HTTP Sessions of Application server monitors (not for .NET, Tomcat, JBoss)
Request Throughput of Application Servers Number of requests processed per unit of time in the server. (not for .NET, Tomcat, Websphere, JBoss, WLI, Weblogic)
Web Application Throughput of Application Servers Number of requests processed per unit of time in the web application (not for .NET, Tomcat, Websphere, JBoss, WLI, Weblogic)

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Database Reports

This generates reports for the Database Monitor Type created using Applications Manager. The reports can be generated either for all the Monitor Types (by choosing ALL from the combo box) or for any specific Monitor Type (by choosing the respective type of Database Monitor Type from the combo box). The following are the different Report types that are generated for the Database monitor.

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Database Monitors being monitored by the IT360.

Health

The health of all the monitors in the IT360 server.

At a Glance Report The performance of top 10 database servers can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports.
Buffer Hit Ratio The minimum, maximum, and average Buffer Hit Ratio of the database
Response Time The minimum, maximum, and average time taken to connect to the database server by the IT360 server, in milliseconds.
Cache Hit Ratio The minimum, maximum, and average Cache Hit Ratio of the database

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Service Reports

This generates reports for the Service Monitor Type created using Applications Manager. The reports can be generated either for all the Monitor Types (by choosing ALL from the combo box) or for any specific Monitor Type (by choosing the respective type of Service Monitor Type from the combo box). The following are the different Report types that are generated for the Service Monitor Type.

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Service Monitors being monitored by the IT360.

Health

The health of all the monitors in the IT360 server.

Response Time

The minimum, maximum, and average response time of all the Service monitors, in milliseconds.

At a Glance Reports The performance of top 10 services can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports.

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Mail Server Reports

This generates reports for the Mail Server monitor type created using Applications Manager. The reports can be generated either for all the Monitor Types (by choosing ALL from the combo box) or for any specific Monitor Type (by choosing the respective type of Mail Server Monitor Type from the combo box). The following are the different Report types that are generated for the Mail Server Monitor Type.

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Mail Server Monitors being monitored by the IT360.

Health

The health of all the monitors in the IT360 Mail Server Group.

At a Glance Report The performance of top 10 mailservers can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports.

Response Time

The minimum, maximum, and average response time of all the Mail Server monitors, in milliseconds.

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Server Reports

This generates reports for the Server Monitor Type created using Applications Manager. The reports can be generated either for all the Monitor Types (by choosing ALL from the combo box) or for any specific Monitor Type (by choosing the respective type of Server Monitor Type from the combo box). The following are the different Report types that are generated for the Server Monitor Type.

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Server Monitor Types such as Linux and Windows being monitored by the Applications Manager.

Health

The health of all the monitors in the IT360 server.

Response Time

The minimum, maximum, and average response time of all the Server Monitors, in milliseconds.

CPU Usage

The minimum, maximum, and average amount of CPU utilized by the Server Monitor.

Memory Usage

The minimum, maximum, and average amount of memory utilized by the Server Monitor.

Disk Usage The minimum, maximum, and average amount of Disk space utilized by the Server Monitor.
At a Glance Report The performance of top 10 servers can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports.

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Web Service Reports

This generates reports for the Web Service Monitor Type created using Applications Manager. The reports can be generated either for all the Monitor Types (by choosing ALL from the combo box) or for any specific Monitor Type (by choosing the respective type of Web Service Monitor Type from the combo box). The following are the different Report types that are generated for the Web Service Monitor Type.

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Web Service Monitors being monitored by the IT360.

Health

The health of all the monitors in the IT360 server.

Response Time

The minimum, maximum, and average response time of all the Web Service monitors, in milliseconds.

At a Glance Report The performance of top 10 webservices can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports.
Operation Execution Time The time taken for getting response from the Service.

Java / Transactions Reports

This generates reports for the Java Runtime Monitor created using Applications Manager. The following are the different Report types that are generated:

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Web Service Monitors being monitored by the IT360.

Health

The health of all the monitors in the IT360 server.

Connection Time

The minimum, maximum, and average time taken to connect, in milliseconds.

Memory Usage The minimum, maximum, and average amount of memory utilized
CPU Usage The minimum, maximum, and average amount of CPU utilized

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ERP Reports

This generates reports for the SAP Monitor created using IT360. The following are the different Report types that are generated:

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Web Service Monitors being monitored by the IT360.

Health

The health of all the monitors in the IT360 server.

CPU Utlilization

The minimum, maximum, and average time taken to connect, in milliseconds.

Memory Utlilization The minimum, maximum, and average amount of memory utilized
Disk Utlilization The minimum, maximum, and average amount of disk utilized
PageIn Rate The Average number of page-ins per second
PageOut Rate The Average number of page-outs per second
Spool Utilization Utilization of the spool work processes as a percentage
Background Utilization Percentage of the background processing capacity currently utilized;
Front End Response Time Average time that a user waits at the front end for the processing the request
Enqueue Requests Number of lock requests

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Web Server Reports

This generates reports for the Web Server Monitor Type created using Applications Manager. The reports can be generated either for all the Monitor Types (by choosing ALL from the combo box) or for any specific Monitor Type (by choosing the respective type of Web Server Monitor Type from the combo box). The following are the different Report types that are generated for the Web Server Monitor Type.

Report Types

Details

Availability

The availability details that include total down time in hours and minutes, average time taken to repair the failure (MTTR), average time between the failures (MTBF), and average Uptime percentage for all the Web Server Monitors being monitored by the IT360.

At a Glance Report

The performance of top 10 webserver can be compared in a single view. By clicking on the bars in the report, you can see all the attributes of the monitor in a single view. Further, you can drill down to see the individual attribute reports.

Health

The health of all the monitors in the IT360 server.

Response Time

The minimum, maximum, and average response time of all the Web Server monitors, in milliseconds.

 



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