Mail Servers

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Probes only) and MSP Edition (Probes only).

The following are the different Mail Servers supported by IT360:

  1. Exchange Server

  2. Mail Server

1. Exchange Server

Prerequisites:

  • To monitor an Exchange Server, the user must have "Administrator" privileges.

  • Please choose atleast one service (which is associated with the Exchange server) while monitoring the Exchange server, otherwise 'Health' will be always critical.

  • Monitoring of Exchange Server is possible only if IT360 is running in a Windows System. Also, Exchange Server monitor will work only if WMI is enabled in the remote machine, where the Exchange Server is running.

To create an Exchange server, follow the below steps:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click Exchange Server under Mail Servers (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Hostname / IP Address of the host, in which the server is running.

  8. Enter the SubNetMask of the network. (The subnet mask determines the maximum number of hosts on a subnetwork)

  9. Provide the Port number, in which the monitor is running.

  10. Enter the Polling interval time, in minutes. (The time interval to monitor the different parameters configured for a Monitor)

  11. Select the Exchange server Version from any one of the following - Exchange 2010, Exchange 2007, Exchange 2003, Exchange 2000 or Exchange 5.5.

  12. Provide the authentication details, User Name and Password, for the system, in which the Exchange server is running.

  13. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the Exchange server, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  14. Click Add Monitor(s). This discovers the Monitor from the network and starts monitoring them.

Note: Monitoring of Exchange Server is possible, only if IT360 is running in Windows System. Also the Exchange Server monitor will work, only if WMI is enabled in the remote machine, where the Exchange Server is running.

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2. Mail Server

To create a Mail Server Monitor, follow the steps given below: (Refer the above example screenshot of Professional edition).

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Discover/Add under Discovery.

  4. Choose the option Add from the Discover / Add type dropdown and select the Application radio button.

  5. In the Add New Monitor wizard displayed, click Mail Server under Mail Servers (see this screenshot). In the Add Monitor wizard displayed, do the following:

  6. Enter a Display Name for the server.

  7. Enter the Hostname / IP Address of the host, in which the server is running.

  8. Check if it is a Secure Connection(SSL), if yes Enable TLS.

  9. Enter the SMTP Port number. Default port is 25.

  10. Enter an Email ID, available in that SMTP server.

  11. If the SMTP server requires Authentication, specify the User Name and Password.

  12. If the POP/Imap service is in a different host, specify its POP/Imap Host (host, where POP service runs) and POP Port. Also provide the authentication details, User Name and Password, for the POP service. If the SMTP and POP/Imap service are running in the same host, then ignore this step.

  13. Enter the Message, to appear in the subject of the mail.

  14. Enter the Timeout (in Seconds).

  15. Enter the Polling interval time, in minutes, in Polling Interval field. (The time interval to monitor the different parameters configured for a Monitor)

  16. Now, Associate the above Monitor Instances to a Business Service. i.e. choose the Business Service, to which you want to associate the Mail server, from the combo box. If no Business Service is found, Create one by clicking the Create New Business Service link.

  17. Associate Monitor Instance to Location Agent(s). Here you can choose either of the below options:
    1. Run on Server - This option enables you to run the Mail Server monitor in the local instance of IT360.

    2. Run on Agent (EUM) - This option enables you to run the Mail Server monitor from multiple locations. For this, you need to select the necessary agents from there, where you want this monitor to be executed.

    Note: Click on the Learn more about EUM link available down the wizard for related information. Refer the below example screenshot of MSP edition (Probe).

  1. Click Add Monitor(s). This discovers the Mail server from the network and starts monitoring them.

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If you have added Monitors and not associated them with a Business Service, you can do this manually anytime. For information on associating a Monitor with a Business Service, refer to Associating Monitor with Business Service topic. However, if you are configuring a MSP Probe, it is mandatory to associate the Monitor to the appropriate Customer / Site.



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