Creating Business Service

Introduction:

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Central Server and Probes), and MSP Edition (Central Server and Probes).

This section explains, how you can create a new Business Service. A Business Service is particularly useful for grouping the resources of a location, say the resources, available in sales office, or for grouping the resources, used by a business application.

Before we proceed, kindly ensure that you have added your Network devices, Applications, Servers and Databases and configured your Routers, for monitoring the bandwidth utilization.

Read the document further, to know about the Business Service creation for;

1. Creating Business Service - Professional and Enterprise Editions

   1. Steps to Create a Business Service

2. Creating Business Service - MSP Edition

1. Steps to Create a Business Service

2. Assign User for the Business Service

Creating Business Service - Professional and Enterprise Editions

Steps to Create a Business Service:

To create a Business Service, follow the steps given below:

1. From the Dashboard page, click Create Business Service.

2. An Add Business Service wizard (shown in below screenshot) appears, which guides you through the business service creation process, and helps you to organize your critical business components thar you have added.

There are three steps to this business service wizard;


1. Creating a business service with proper credentials
   

2. Associating all the critical network device components under the business service
   

3. Associating all critical applications and servers under the business service

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Business Service Details:

3. Provide Name for the Business Service;

1. This is a mandatory field.

2. You are allowed to enter only alphanumeric characters.

3. All special characters, except, hyphen (-), underscore (_), single quote ('), and double quotes ("), are allowed.

4. The total number of characters cannot exceed 28.

4. Provide any Description, if required.

5. Select the Owner, from the list of users, created. Click on Assign / UnAssign Users. This lists all the Users, available to the Owners list (See the screenshot below). Refer Manage Users and Roles in IT360 topic, for more information on the different roles of users.

Notes:


• Admin, IT Admin, Sys Admin - user is a super user, and will be able to see and have access to all Business Services.

• Operatoruser, Sys Operator - if associated as an owner, will have Read Only Access to that particular Business Service alone.

• Guest - if associated, will be able to view this Business Service, in Manager Console. Using this option, restricted Business Services alone can be shown in the Manager Console. By default, if the Guest is not explicitly associated to a Business Service, the Guest will be able to view all the Business Services in the Manager Console.

6. Select the Location, for associating the business service to a particular geographical location. You can also provide location, if your location is not listed in the drop-down menu. Click on 'Add Location' and Google map opens up. Here, you can select Custom locations.

7. Click Next to create the Business Service, proceeding to add Resources.

Note: By clicking on Help link, you can avail the help, on how to create a business service through wizard at any time.

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Associate Devices:

8. In the Next step, all the network devices are listed. The user can use the drop-down menu to filter out any specific devices which you may need to monitor and then click on the check box against that particular device. For example, let’s say the user needs to monitor a router which has 10 interfaces. He/she can either select the router displayed in the wizard in which case, all 10 interfaces are also selected to monitor or he/she can select the individual interface in the router for monitoring.

9. The user can also add specific devices if they do not appear within the list by clicking on Add Devices link. By selecting this option, a small pop-up window appears where in the user can then specify which type of device he/she needs monitoring, provide the right IP addresses and netmask details, choose the right credentials and click Add to add the device for monitoring.

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Discover/Add Devices:

10. Note that if you proceed by clicking Finish, the business service wizard will be terminated and will be taken to the final screen wherein it allows you to view the details of the business service you just created or allows you to create another business service. However, by clicking on Quit Wizard it will simply create the business service without adding any of the devices you have selected for monitoring and exit.

11. Click Next. This opens up a screen to associate Servers and Applications.

Associate Servers and Applications:

12. After associating all the critical network devices for monitoring, the wizard will then allow the user to associate critical applications and servers to this business service. Similarly, the wizard will allow the user to select specific server/application/database to be selected or select the entire server as it is.


13. Once you have added the required monitors into the business service, click on Finish to complete the business wizard process. You will be then automatically re-directed to the Summary of the business service.

The Summary page displays the following details for all the resources:

• Heath and Availability of business service
• Recent Alarms for the business service
• Top Applications by response time
• Top Servers by Response Time (RT)
• Top Servers by CPU utilization (%)
• Top Interfaces by Utilization (IN & OUT)
• List of all the Network Devices, Applications, Servers and Databases and their Heath and Availability
• Heath and Availability of Sub-Groups created within this business service

The user can also create Sub-groups and associate more IT resources to this business service. To know more about on how to create Sub-groups click here.

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Creating Business Service - MSP Edition

Before we proceed, kindly ensure the following:

• You have Added the Customer/Site and Associated Probe(s) with the site.

• You have added your Network devices (For related information, refer Add Devices & Discover Devices) and Applications & Servers.

• You have configured your Routers for monitoring the bandwidth utilization.

Steps to Create a Business Service:

To create a Business Service, follow the steps given below;

1. Login to the IT360 Console.

2. Choose the Customer, for whom you wish to create the Business Service, from the 'Customers' drop down list. The page gets redirected to the Dashboard.

3. Click the 'Create Business Service' button. A business service wizard will appear that guides you through the process of creating the business service and helps in organizing your critical business components, you have added.

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Business Service Details:

5. Enter the following Business Service details in the Business Service Wizard that appears;

   • Name – Provide Name for the Business Service. This is a mandatory field. You are allowed to enter only alphanumeric characters. All special characters, except, hyphen (-), underscore (_), single quote ('), and double quotes ("), are allowed. Also, the total number of characters cannot exceed 28.

   • Description - The description related to the Business Service.

   • Location - Select the location for associating the Business Service to a particular geographical location from the drop down list. You can also add location of your own choice by clicking on 'Add Location' and Google map will open up. Here you can select custom locations.



6. Click 'Next' to proceed to associate Network Devices with the Business Service. Click 'Finish' to quit from the business service wizard and navigate to the final screen, wherein you can view the details of the business service that you have created or create another business service. Click 'Quit Wizard' to simply quit from the business service wizard, without creating the Business Service.

   Note: By clicking on 'Help' link, you can avail the help on how to create a Business Service through wizard at any time.

   Refer screenshot below:

   

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Associate Network Devices:

7. In the Next step, all the network devices are listed. Click on the checkbox against the Network Device(s) that you want to associate with your Business Service.

   Note: You can use the drop-down menu available to filter out any specific devices which you may need to associate with the Business Service and then click on the check box against the device. For example, you wish to monitor a router which has 3 interfaces. You can either select the router displayed in the wizard in which case, all the 3 interfaces are selected to monitor or you can select the individual interface in the router for monitoring. Refer the below screenshots:

   

8. You can also use the following additional controls:

   • - Click to navigate back to view the list of resources displayed previously.

   • All - Click this link to check all the available resources.

   • None - Click this link to uncheck all the checked resources.

   • Expand All - Click this link to view all the available resource categories and the resources types.

   • Collapse All - Click this link to hide all the resources types and view only the resource categories.

   • - Click to hide all the interfaces under a particular resource.

   • - Click to view all the interfaces under a particular resource.

9. Click 'Next' to proceed to associate Applications & Servers with the Business Service. Click 'Finish' to quit from the business service wizard and navigate to the final screen, wherein you can view the details of the business service that you have created or create another business service. Click 'Quit Wizard' to simply create the Business Service without associating any of the devices you have selected, and exit.

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Associate Servers & Applications:

10. After associating all the critical network devices with the Business Service, the wizard will then allow you the user to associate critical applications and servers to this business service.

11. Click on the checkbox against the Server(s)/Application(s) that you want to associate with your Business Service.

    Note: You can use the drop-down menu available to filter out any specific resources which you may need to associate with the Business Service and then click on the check box(s) against the resource. Refer the below screen:

    

12. You can also use the available additional controls. Click here for related information.

13. Once you have added the required Server/Application to the Business Service, click 'Quit Wizard' to simply create the Business Service without associating any of the resources you have selected and exit. Else, click 'Finish' to complete the business wizard process. You will be then automatically re-directed to the Summary page of the Business Service.

    The Summary page displays the following details of the Business Service created, as shown in the below screenshot:

    • Summary of business service.
    • Heath and Availability of business service.
    • Recent Alarms for the business service.
    • Top Applications by response time.
    • Top Servers by Response Time (RT).
    • Top Servers by CPU utilization (%).
    • Top Interfaces by Utilization (IN & OUT).
    • List of all the Network Devices, Applications and Servers and their Heath and Availability.
    • Heath and Availability of Sub-Groups created within this business service.

    

Notes:

1. In order to view the details of the Business View created, just click that particular 'Business Service Name' link under the Business Service Group list in the Dashboard page. The Summary of the Business Service is displayed.

2. The Business Service Group created in Probe will be listed under the Central`s Business Service Group list, with the Probe name as the extension in the Business Service Name, e.g. Plan_it360-server.

3. The Business Service Group created in Probe, with the Network Devices associated, will create a Business View under Probe`s Networks tab.

Assign User for the Business Service:

In the case of MSP edition, assigning user to the Business Service can be done from the Add User wizard ('Admin -> User Management'). Select the 'Role Name' as 'Operator' and give access to the user for the BSG, you have created. Click here for detailed steps and screenshots.

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