This section explains how you can create a new Business Service. A Business Service is particularly useful for grouping the resources of a location say the resources available in sales office or for grouping the resources used by a business application.
To create a new Monitor Group, follow the steps given below:
From the Dashboard page, click Add Business Service.
A business service wizard will appear which will guide you through to create the business service and help you to organize your critical business components you have added.
Business Service Wizard
Provide Name for the Business Service. This is mandatory and only alphanumeric characters such as dashes (-), underscores (_), periods (.), and whitespaces ( ) are allowed.
Provide any Description, if required.
Under Advanced Options, Select the Owner from the list of users created. Refer Manage Users and Roles in IT360 topic for more information on the different roles of users.
Note:
Admin, IT Admin, Sys Admin - user is a super user and will be able to see and have access to all Business Services.
Operatoruser, Sys Operator - if associated as an owner will have Read Only Access to that particular Business Service alone.
Guest - if associated, will be able to view this Business Service in Manager Console. Using this option, Restricted Business Service alone can be shown in Manager Console. By default, if the Guest is not explicitly associated to a Business Service, the Guest will be able to view all the Business Service in the Manager Console.
Select the location for associating the business service to a particular geographical location. You can also provide location if your location is not listed in the drop-down menu. Click on 'Add Location' and Google map will open up. Here you can select custom locations.
Click Next to create the Business Service, proceeding to add Resources.
Note: By clicking on Help link you can avail the help on how to create a business service through wizard at any time.
Associate Devices
In the Next step, all the network devices are listed. The user can use the drop-down menu to filter out any specific devices which you may need to monitor and then click on the check box against that particular device. For example, let’s say the user needs to monitor a router which has 10 interfaces. He/she can either select the router displayed in the wizard in which case, all 10 interfaces are also selected to monitor or he/she can select the individual interface in the router for monitoring.
The user can also add specific devices if they do not appear within the list by clicking on Add Devices link. By selecting this option, a small pop-up window appears where in the user can then specify which type of device he/she needs monitoring, provide the right IP addresses and netmask details, choose the right credentials and click Add to add the device for monitoring.
Discover/Add Devices
Note that if you proceed by clicking Finish, the business service wizard will be terminated and will be taken to the final screen wherein it allows you to view the details of the business service you just created or allows you to create another business service. However, by clicking on Quit Wizard it will simply create the business service without adding any of the devices you have selected for monitoring and exit.
Associate Servers and Applications
After associating all the critical network devices for monitoring, the wizard will then allow the user to associate critical applications and servers to this business service. Similarly, the wizard will allow the user to select specific server/application/database to be selected or select the entire server as it is.
Once you have added the required monitors into the business service, click on Finish to complete the business wizard process. You will be then automatically re-directed to the Summary of the business service.
The Summary page displays the following details for all the resources:
Heath and Availability of business service
Recent Alarms for the business service
Top Applications by response time
Top Servers by Response Time (RT)
Top Servers by CPU utilization (%)
Top Interfaces by Utilization (IN & OUT)
List of all the Network Devices, Applications, Servers and Databases and their Heath and Availability
Heath and Availability of Sub-Groups created within this business service
The user can also create Sub-groups and associate more IT resources to this business service. To know more about on how to create Sub-groups click here.
