Business services are a logical group of one or more Monitors(Network devices, servers and application) that provides a holistic view of your
business environment. The health of an online Web application depends on various factors, such as the health of the application server hosting
the Web application, the availability of the Web server for accessing the Web applications, the database server for storing or getting the
required information, etc. A Business Service helps to group resources like servers, databases and application servers that work together, to meet
the needs of a business process. It can be also used to group monitors by location or geography. These can be monitored as a single group. This
can also be assigned to selective users thereby restricting the users scope to view/monitor a set of devices and increasing the security of the
network.
For example, you can group all the servers/applications related to the payroll activity and name it as Accounts and assign it to an user handling the
particular set of devices alone. All the CRM servers can be grouped to a business service 'Sales' and assigned to a particular user.
Before adding a Business Service, please ensure that there are some monitors added to the database. Refer the manual to discover Networks and
servers and application. Though a business service can be created without the presence of any monitor, it is advisable to have some monitors as
the Business Service wont serve any purpose without monitors.
Monitors - All the entities such as a server/application/network device are termed as Monitor. This is a collective term used to represent
each of the element deployed in IT360.
Take a look at the procedure to add each category of monitor.
