Adding a Workflow

This section is applicable to the following editions of IT360 - Professional Edition, Enterprise Edition (Probes only) and MSP Edition (Probes only).

Once you have learnt thoroughly about the required workflow checks and actions, you can proceed with adding workflows. Pnce you have added a workflow, you will be able to perform the below set of operations on the created workflow:


I Steps to Add a Workflow

Note: Apart from the below listed way of adding a workflow, you can also do it from the Network device snapshot page.
  1. Navigate to "Networks -> IT Automation".

  2. Click New Workflow. A new workflow window is displayed that contains a panel at the left side and a editor at the centre. [For detailed information on the various checks and actions seen in the left panel, go through this list.]

  1. Drag and drop the required checks and actions from the left panel to the editor panel. The below image shows how the check DNS Lookup is configured.

  1. Enter a Name and choose a Destination Device. Click OK. (For other checks and actions you may need to fill in different information). Once the DNS Lookup is configured it looks like below:

  1. Similarly you can drag, drop and configure any of the other available checks and actions. Once you have finished configuring the required checks and actions in the editor panel, click Next. The workflow Info window is displayed as shown below:

  1. Enter a Name, Description, and Tags for the workflow.

  2. Associate the workflow to the devices. 

    1. Click on 'Click here to specify devices' link corresponding to the Devices tab.

    2. Select the devices in Available Devices column and move to the Selected devices column. Use the Search box to search the devices.

    3. Click Update button to associate the workflow to the devices.

You can Edit or Remove the devices anytime.

  1. Schedule the workflow execution. This is not required if you want this workflow to be triggered when an alarm is raised (point 7).
    1. Click on 'Click here to specify workflow schedule' link corresponding to the Schedule tab.

    2. Configure the date and time. This can be scheduled to be Once, Daily, Weekly, Monthly or Yearly.

    3. Click Update to save the schedule.

  1. Configure the alarm trigger to trigger a workflow when an alarm is raised. This is not required if you want to schedule this workflow for periodical execution (point 6).

    1. Click on 'Click here to specify alarm trigger' link corresponding to Alarm Trigger tab.

    2. Select the required Criteria. Executes this workflow on the associated devices, if any of the selected criteria is satisfied. Click the Advanced button to configure Severity.

    3. Define Time: Select either Apply this profile all time or Apply this profile during the below mentioned time window. Selecting the latter keeps the Workflow active only during the specified days and hours.

    4. Delayed Trigger: If you want the workflow to be triggered at a delay, enter the delay time (in minutes). If you don't want to trigger the workflow if the alarm has been acknowledged in the mean time, you can select the 'Do not trigger if alarm is acknowledged' check box.

    5. Recurring Trigger: This option helps you trigger the workflow at regular intervals, till the alarm is cleared. Enter the trigger interval and number of triggers. If you don't want to trigger the workflow repeatedly if the alarm has been acknowledged, you can select the 'Do not trigger if alarm is acknowledged' check box.

    6. Click Update.
  1. Now, after you finish executing the above points 7-9, click Save & Finish. The workflow has been successfully added and the below window will be shown that displays the workflow you created.. It will be executed on the associated devices at the scheduled time or when any of the criteria selected is satisfied. You can check the output of the workflow in the Workflow Logs.

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I A Sample Workflow

Following is a sample workflow which helps gets executed automatically when a device down alarm is raised. This workflow sends ping request, if passed does DNS Lookup and adds the output as notes to the alarm.

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I B Workflow Execution Logs for the Sample Workflow

See this document for complete information on workflow logs.

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II Editing a Workflow

To edit a workflow, follow the step given below:

  1. Navigate to "Networks -> IT Automation".

  2. Mouseover the workflow you want to edit and click Edit.

Note: Apart from the above listed way of editing a workflow, you can also do it from the Network device snapshot page.

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III Copying a Workflow

You can save a copy of the workflow for easy modification. To copy a workflow, follow the steps given below:

  1. Navigate to "Networks -> IT Automation".

  2. Mouseover the workflow you want to edit and click Copy As.

  3. In the page displayed, edit the workflow as per your requirements.

  4. Click Save & Finish.

IV Deleting a Workflow

To delete a workflow, follow the steps given below:

  1. Navigate to "Networks -> IT Automation".

  2. Mouseover the workflow you want to edit and click Delete.

  3. Click OK to confirm deleting the workflow.
Note: Apart from the above listed way of deleting a workflow, you can also do it from the Network device snapshot page.

 

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