Probes

1. Introduction

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Central only), and MSP Edition (Central only).

The Enterprise and MSP editions of IT360 has two distinct server components, the Central and the Probe. The Central server is the component installed in the NOC or the central location from where administrator can take control of all the distributed resources over the LAN / WAN. On the other hand, the Probe is installed in the site, which it has to monitor and report on its fault and performance to the Central server.

The Central - Probe architecture makes it possible to scale, whenever you decide to expand to more locations and multiply the resources.

2. Probe Deployment Options

There are 2 ways to install the Probes:

3. How the Set Up Works?

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4. Managing Probes

The probe registration happens during the cold start of each probe. This depends on the information you have given during the installation of the probe. Refer the steps in Enterprise Edition (Probe) installation and MSP Edition (Probe) installation for more details. Each such registered probe gets listed in the Probes wizard of the Admin section. Now, follow the below steps to manage the registered probes.

4.1 Viewing Registered Probes

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Probes under General. The list view of all registered probes is displayed, as shown below:

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4.2 Details Available for each Probe

You will be able to see the following details for each probe:

  1. Probe Name: This displays the name of the probe that you have specified during installation. Click this to view the modules configured under it, as shown below.


  1. Location: This shows the location of the probe, i.e. the host name and the port number. Click this link to launch the probe.

  2. Last Polled at: This shows the month, date, year and time, of the most recent data sync from the probe.

  3. Synching: This shows the current data sync status (e.g. completed) from the probe.

  4. Actions: You can perform the following set of actions on the registered probes:

    1. Enable / Disable: The icon represents a probe in enabled state, click it to disable it. Similarly, the icon represents a probe in disabled state, click it to enable it.

    2. Fetch Data Now: Click the icon to fetch data manually from the probe.

    3. Edit: Click the icon to edit the probe details. The Edit Probe wizard is displayed. Modify the information as required and click Update.

    • Display Name: The name of the probe.

    • Host Name: Host Name or IP Address of the probe, which is reachable within the Probe server.

    • External Host Name: Host Name or IP Address of the probe, which is reachable from the Central server.

    • Web Server Port: Port at which the webclient is to be connected.

    • SSL PORT: Port to be used for the secured communication between the Central server and the Probe.

    • Admin password for this Managed server: The admin password used to login to the probe.

    • E-mail me when status of this server is up/down: Enable this checkbox, if you wish to receive email regarding the up/down of the probe server. This is based on the Admin email Setting.

    • Failover Server Details: Enable this checkbox, if you wish to enable failover for this probe. Enter the below details:

      • Host Name: Host Name or IP Address of the failover server.

      • Web Server Port: Port at which the webclient is to be connected.

      • SSL PORT: Port to be used for the secured communication between Failover server and the Probe.
    1. Delete: Click the icon against the required probe to delete it.

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