This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Central only) and MSP Edition (Central only).
The Configuration Management Database (CMDB) module can be accessed by the Administrator, and Technicians with CMDB Role. If you are the Administrator or Technician having access permission to the CMDB module, then it is essential to configure the following Admin configurations, before you configure the CIs and their relationships:
Configuration Item Types (CI Types) - Categorize your CIs under specific CI Types.
Relationship Types - Configure the nature of relationships set between different CIs.