This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Central only) and MSP Edition (Central only).
Relationship Types denote the nature of relationship between a CI and another CI. It shows how the CIs are interconnected and interdependent with other CIs. The Relationship Type is expressed twice; one as Relationship Type and the other as Inverse Relationship Type. Some of the examples of relationship types are Runs::Runs On, Sends data to::Receives data from, Located In::Houses, and so on.
Let's take a look at an example with the Relationship Type as: Runs::Runs On. The relationship between a Server and Application is expressed as: Server1 Runs Application1, while the relationship between the Application and Server is automatically expressed with the inverse relationship type: Application1 Runs On Server1.
Using relationship types, CI Type relationships can be set from 'Admin -> CI Type' and from the CI form. For establishing relationship using the Relationship Types, refer Relationships under CI Types.
Log in to the ManageEngine IT360 application using your user name and password. Click the Servicedesk tab.
Click the Admin tab in the header pane.
Under Asset Management, click Relationship Types. The Relationship Types List view is opens,displaying the default relationship types. From this page, you can add a new relationship type, edit relationship type and perform bulk delete of relationship types.
Click Add New Relationship Type link in the Relationship Types List view.
In the Add New Relationship Type form displayed, enter the Relationship Type and the Inverse Relationship Type. For example, Runs::Runs On. Both fields are mandatory.
Enter brief Description (optional) about the nature of the relationship type in the field provided.
In the Relationship Types List view, click the Relationship Type link to edit. The Edit Relationship Type form opens with the fields pre-filled with values entered while adding the relationship type.
Modify the field values for Relationship Types, Inverse Relationship Type and Description.
Click Save. The changes are saved and displayed in the list view. If you do not want to edit the relationship type, then click Cancel.
Note: The following default relationship types cannot be edited:
To delete the newly added relationship types from the list view:
Enable the check box beside the Relationship Type.
Click the Delete button. A dialog box confirming the delete operation appears.
Click OK to proceed. The relationship type(s) is deleted from the list view.
|Note: Please note that the pre-configured relationship types cannot be deleted.|