General Prerequisites

This section is common to all the three editions of IT360 - Professional Edition, Enterprise Edition and the MSP Edition, as applicable.

The General Prerequisites are covered here, while the others are covered in separate documents.

1. System Requirements:

Please refer to the following link for details on the Hardware / Software requirements:

http://it360/help/meitms/setup-meit360/system_requirements.html

2. Ports used / required:

Please refer to the following link for details on the ports required for IT360:

http://it360/help/meitms/setup-meit360/ports_used.html

3. DNS configuration:

DNS has to be configured in the server where IT360 is installed.

4. Excluding the IT360 folder from Antivirus [AV] scanning:

After you decide to install IT360 in a given folder in the Server, kindly make sure of the following:

• For MYSQL Backend:

Exclude the folder ‘<IT360_HOME>\MySQL\data’ and its sub-folders from any anti-virus scanning program.


• For MSSQL Backend:
  

Exclude the MSSQL installation folder and its sub-folders, available in the Remote Server, from any anti-virus scanning program.

Note: Ensure that you have disabled the antivirus scanners and file system backups on the MYSQL / MSSQL data directories. In addition, make sure that no one else is sharing the drive on some network share, where an antivirus or search indexer might be scanning.

5. Network Access:

The system provided should have connectivity with the networks, to be monitored, and should be accessible by the ManageEngine IT360 Engineer, who is involved in the implementation of the solution.

6. Exchange Server:

IT360 ServiceDesk component requires one dedicated email account to copy or move the emails from the Exchange server. Exchange 2003, 2007 are the supported versions. Good network connectivity between the server, where IT360 product is running, and the Exchange server should be available to fetch the mails in time 9.

7. Getting Started:

   1. Configuring Proxy Server Settings:

   In general, a proxy server is used to optimize its connectivity to Internet and to filter access to restricted Web sites. In IT360, you need to provide the proxy server details of your enterprise, to monitor URLs over the Internet. Please refer the following link for more details on configuring Proxy Server Settings;

   http://it360/help/meitms/getting-started/proxy_server_settings.html

   2. Configuring Netflow Traffic Settings:

   In general, listening for NetFlow / sFlow Packets is done at Port 9996. Please refer the following link for more details on configuring Netflow Traffic Settings;

   http://it360/help/meitms/traffic/help/admin-operations/netflow-settings.html

   3. Configuring SMS Server Settings:

   You may send SMS alert notifications via a modem to a mobile device. The below are the modems that are supported;

   • DLink DIR-457

   • Any modem [from any other vendor] that supports, or that is compatible to Windows 2003 / Windows 2008

   Please refer the following link for more details on configuring SMS Server Settings;

   http://it360/help/meitms/applications/help/administrative-operation/configure-sms-server.html

   4. Configuring Mail Server Settings:

   The mail server settings configuration is different for Monitoring modules and ServiceDesk of IT360, as explained below;

   1. For Monitoring modules of IT360:

   Please refer the following link for details on configuring Mail Server Settings for Monitoring modules of IT360;

   http://it360/help/meitms/getting-started/console_mail_server_settings.html

   2. For ServiceDesk module of IT360:

   Please refer the following link for details on configuring Mail Server Settings for ServiceDesk module of IT360;

   http://it360/help/meitms/getting-started/email-configurations.html

8. Failover:

Before configuring failover, make sure of the following;

1. All the modules within IT360 are accessible.

2. Exceptions are added in anti-virus software.

9. Other Prerequisites:

1. Access to resources to be monitored.  

2. Access to Mail server if email notification is required.

3. Access to supported GSM Modem in case of SMS notification is to be demonstrated.

4. Resources to be monitored should support SNMP for monitoring.

5. If additional custom metrics are to be collected from the resources, corresponding MIBs has to be shared with the IT360 Support Engineer during the implementation so that it can be configured in the IT360 and demonstrated.

6. Support for E-mail based SMS notification from the service provider end, if SMS notification is required.

7. Failover: If you plan to use the failover feature, it is recommended to use MSSQL as the backend database

8. Running Batch files of IT360: If you want to run the IT360 Batch files, and if you are using Windows Server 2008, then ensure the following:

   • You have Edit permission in IT360 folders (even if you are a user having Administrator privilege).

   • If you do not have Edit permission in IT360 folders, then right click on the Batch file (e.g. 'Backup_Mysql.bat') and click 'Run as Administrator'.