ManageEngine IT360 Fact Sheet
ManageEngine IT360 is an integrated business service management solution for enterprises providing you with in-depth visibility into your business IT infrastructure. ManageEngine IT360 covers a wide range of services such as application performance management, in-depth monitoring of performance and availability of network devices, bandwidth utilization and provide you with real-time network behavior and its impact on your business services. Its ITIL based service desk offers best practices to make sure that your IT Service has high uptime.
Some of the key features of ManageEngine IT360 are:
Network Performance Management
Supported Network Infrastructure Device Types |
| Routers, Switches, Firewalls, Wireless, UPS, and Printers. |
Application Performance Management
Application Servers |
Servers |
Databases |
| JBoss 3.2.x, 4.0.x & above |
Windows 2000, 2003, XP, NT, Vista |
Oracle 8.x, 9i, and 10g |
| Tomcat 3.x, 4.x, 5.x, 6.x |
Linux |
MySQL 3.23.x, 4.x, 5.x |
| WebLogic 6.1, 7.x, 8.x, 9.x, 9.1, 10.x |
Sun Solaris |
MS SQL 2000, 2005 |
| Glassfish Server |
IBM AIX |
IBM DB2 8.x |
| Sliverstream |
HP-Unix |
Sybase |
| WebLogic Integration 8.x |
Tru64 Unix |
Database Query |
| WebSphere 5.x, 6.x |
FreeBSD |
Services |
| Oracle AS 10g |
Mac OS |
JMX Applications |
| Microsoft .NET |
Web Server / Services |
Service Monitoring |
| Java / J2EE Web Transactions |
SOAP Web Services |
Ping Monitor |
| Java Runtime JRE 1.5 and higher |
Apache Server, IIS Server |
Mail Servers |
| SAP, Oracle E-business Suite |
PHP and Other Web Servers |
Exchange Server & other Mail Servers |
Custom Applications |
Websites |
Supported Protocols |
| Custom MBeans in WebLogic, WebSphere, JBoss, or any
JMX-enabled Server |
URL Monitoring
|
SNMP, Telnet, DNS, LDAP, FTP, SFTP, HTTP, HTTPS, SSH, ICMP, TCP, JMX (Sun Java, WebLogic, JBoss), RMI, WMI, Database, Query / JDBC, SOAP, SAP CCMS, AS400 |
| Custom applications that consists
of JMX MBean and
SNMP OID
data sources |
URL Sequence
|
Windows and Linux OS Scripts |
| Custom scripts and QEngine scripts |
URL Content |
Integration of Custom Code written in most programming languages : Java, C#, PHP, Perl, Python, Ruby, .NET, .vbs |
Traffic and Bandwidth Management
ManageEngine IT360 leverages on NetFlow®, sFlow®, cflowd®, J-Flow®, IPFIX®, NetStream® and Cisco NBAR® information exported from routing & switching devices to provide you in depth visibility into the top talkers and applications on your network. The table below lists the set of devices from various vendors and the type of flow they export.
Supported Network Device Vendors |
Supported Flows |
Supported Device List |
| Cisco |
NetFlow |
Cisco - 800, 1700, 2600, 1800, 2800, 3660, 3800, 4500, 6500, 7200, 7300, 7500, 7600, 10000, 12000, CRS-1
more cisco devices |
| 3Com |
NetFlow |
8800 Series Switches |
| Adtran |
NetFlow |
NetVanta 3200, 3305, 4305, 5305, 1524, 1624, 3430, 3448, 3130, 340, and 344 |
| Riverbed |
NetFlow |
Refer Riverbed website |
| Enterasys |
NetFlow |
Refer Enterasys website |
| Extreme Networks |
NetFlow |
Alpine 3800 series, BlackDiamond 6800 series, BlackDiamond 8800 series, BlackDiamond 10808, BlackDiamond 12804C , BlackDiamond 12804R ,Summit X450 Series , Summit i series |
| MikroTik |
NetFlow |
Refer Website |
| Foundry Networks |
NetFlow, sFlow |
BigIron series, FastIron series, IronPoint series, NetIron series, SecureIron series, ServerIron series |
| Juniper Networks |
NetFlow, J-Flow |
Refer Juniper Networks website |
| Huawei |
NetStream |
Refer Huawei website |
| H3C |
NetStream |
Refer H3C website |
| Nortel |
IPFIX |
5500 & 8600 Series |
| AlaxalA Networks |
sFlow |
AX7800R , AX7800S , AX7700R , AX5400S, Visit Website |
| Alcatel |
sFlow |
OmniSwitch 6850 , OmniSwitch 9000 |
| Allied Telesis |
sFlow |
SwitchBlade 7800R series , SwitchBlade 7800S series , SwitchBlade 5400S series |
| Comtec Systems |
sFlow |
!-Rex 16Gi & 24Gi & 24Gi-Combo |
| Force10 Networks |
sFlow |
E series |
| Hewlett-Packard |
sFlow |
ProCurve 2800 series , ProCurve 3400cl series , ProCurve 3500yl series , ProCurve 4200vl series , ProCurve 5300xl series , ProCurve 5400zl series , ProCurve 6200yl series , ProCurve 6400cl series , ProCurve 9300m series , ProCurve Routing Switch 9408sl |
| Hitachi |
sFlow |
GR4000 , GS4000 , GS3000 |
| NEC |
sFlow |
IP8800/R400 series , IP8800/S400 series , IP8800/S300 series |
| DD-WRT |
rFlow |
Refer Website |
| Cisco IOS Software Release Version |
Supported Cisco Hardware Platforms |
| 11.1CA, 11.1CC |
Cisco 7200 and 7500 series, RSP 7200 series |
| 12.0 |
Cisco 1720, 2600, 3600, 4500, 4700, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series |
| 12.0T, 12.0S |
Cisco 1720, 2600, 3600, 4500, 4700, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8600 series |
| 12.0(3)T, 12.0(3)S |
Cisco 1720, 2600, 3600, 4500, 4700, AS5300, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8650 series |
| 12.0(4)T |
Cisco 1400, 1600, 1720, 2500, 2600, 3600, 4500,
4700, AS5300, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8650 series |
| 12.0(4)XE |
Cisco 7100 series |
| 12.0(6)S |
Cisco 12000 series |
IT Asset Management Capabilities
Key Features |
| Asset Management, Asset Relationships and Grouping, Software Asset Management, Software License Compliance, Purchase Management, Contract Management, Software Usage Tracking and Audit Reports |
ITIL Processes
Various ITIL Processes Supported |
| Incident Management, Problem Management, Change Management and CMDB (Configuration Management Database) |
System Requirements:
Minimum Configuration:
| |
Minimum |
Recommended |
| Processor |
2 GHz, Quad Core Processor |
2 GHz Quad Core Processor |
| RAM |
8 GB |
16 GB |
| Hard Disk |
250 GB [SAS / SSD] |
250 GB [SAS / SSD] |
| OS |
32 Bit Windows Server 2003 / 2008 Enterprise Edition |
32 Bit Windows Server 2003 / 2008 Enterprise Edition |
| Web Client |
Internet Explorer 7.0 or Firefox 3.0 and above |
Internet Explorer 7.0 or Firefox 3.0 and above |
| Database |
MySQL [bundled] or MS SQL 2005 / 2008 [you need to procure the MS SQL license separately] |
MySQL [bundled] or MS SQL 2005 / 2008 [you need to procure the MS SQL license separately] |
Production-level Configuration :
| |
Minimum |
Recommended |
| Processor |
2 GHz, Quad Core Processor |
2 GHz Quad Core Processor |
| RAM |
8 GB |
16 GB |
| Hard Disk |
250 GB [SAS / SSD] |
250 GB [SAS / SSD] |
| OS |
32 Bit Windows Server 2003 / 2008 Enterprise Edition |
32 Bit Windows Server 2003 / 2008 Enterprise Edition |
| Web Client |
Internet Explorer 7.0 or Firefox 3.0 and above |
Internet Explorer 7.0 or Firefox 3.0 and above |
| Database |
MySQL [bundled] or MS SQL 2005 / 2008 [you need to procure the MS SQL license separately] |
MySQL [bundled] or MS SQL 2005 / 2008 [you need to procure the MS SQL license separately] |
All the editions of IT360 can be installed in a VMWare environment. If you plan to use the Failover option, it is recommended to use MS SQL as the backend database, and in the case of MS SQL, only default instance is supported. If you want to run the IT360 Batch files, and if you are using Windows Server 2008, then make sure that you have 'Edit' permission in IT360 folders (even if you are a user, having Administrator privilege), and if you do not have 'Edit' permission in IT360 folders, then right click on the Batch file (e.g. 'Backup_Mysql.bat') and click on 'Run as administrator'.
If you would like to get more information about System Requirements for production environment, kindly contact us at it360-eval@manageengine.com.
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With IT360, we moved from multiple IT tools to one integrated, end-to-end monitoring solution. A single console gives us a unified view into all our IT infrastructure. It also gives us business insight needed to make accurate decisions and report back to our customers. The flexibility and ease of implementation of IT360 gets us to market faster while providing a lower total ownership cost.
