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ManageEngine IT360 Fact Sheet
ManageEngine IT360 is an integrated business service management solution for enterprises providing you with in-depth visibility into your business IT infrastructure. ManageEngine IT360 covers a wide range of services such as application performance management, in-depth monitoring of performance and availability of network devices, bandwidth utilization and provide you with real-time network behavior and its impact on your business services. Its ITIL based service desk offers best practices to make sure that your IT Service has high uptime.
Some of the key features of ManageEngine IT360 are:
Network Performance Management
Supported Network Infrastructure Device Types
Routers, Switches, Firewalls, Wireless, UPS, and Printers.
Application Performance Management
| Application Servers |
Servers |
Databases |
| JBoss 3.2.x, 4.0.x & above |
Windows 2000, 2003, XP, NT, Vista |
Oracle 8.x, 9i, and 10g |
| Tomcat 3.x, 4.x, 5.x, 6.x |
Linux |
MySQL 3.23.x, 4.x, 5.x |
| WebLogic 6.1, 7.x, 8.x, 9.x, 9.1, 10.x |
Sun Solaris |
Microsoft SQL Server 2000, 2005 |
| Glassfish Server |
IBM AIX |
IBM DB2 8.x |
| Sliverstream |
HP-Unix |
Sybase |
| WebLogic Integration 8.x |
Tru64 Unix |
Database Query |
| WebSphere 5.x, 6.x |
FreeBSD |
Services |
| Oracle AS 10g |
Mac OS |
JMX Applications |
| Microsoft .NET |
Web Server / Services |
Service Monitoring |
| Java / J2EE Web Transactions |
SOAP Web Services |
Ping Monitor |
| Java Runtime JRE 1.5 and higher |
Apache Server, IIS Server |
Mail Servers |
| SAP, Oracle E-business Suite |
PHP and Other Web Servers |
Exchange Server & other Mail Servers |
| Custom Applications |
Websites |
Supported Protocols |
| Custom MBeans in WebLogic, WebSphere, JBoss, or any
JMX-enabled Server |
URL Monitoring
|
SNMP, Telnet, DNS, LDAP, FTP, SFTP, HTTP, HTTPS, SSH, ICMP, TCP, JMX (Sun Java, WebLogic, JBoss), RMI, WMI, Database, Query / JDBC, SOAP, SAP CCMS, AS400 |
| Custom applications that consists
of JMX MBean and
SNMP OID
data sources |
URL Sequence |
Windows and Linux OS Scripts |
| Custom scripts and QEngine scripts |
URL Content |
Integration of Custom Code written in most programming languages : Java, C#, PHP, Perl, Python, Ruby, .NET, .vbs |
Traffic and Bandwidth Management
ManageEngine IT360 leverages on NetFlow®, sFlow®, cflowd®, J-Flow®, IPFIX®, NetStream® and Cisco NBAR® information exported from routing & switching devices to provide you in depth visibility into the top talkers and applications on your network. The table below lists the set of devices from various vendors and the type of flow they export.
| Supported Network Device Vendors |
Supported Flows |
Supported Device List |
| Cisco |
NetFlow |
Cisco - 800, 1700, 2600, 1800, 2800, 3660, 3800, 4500, 6500, 7200, 7300, 7500, 7600, 10000, 12000, CRS-1
more cisco devices |
| 3Com |
NetFlow |
8800 Series Switches |
| Adtran |
NetFlow |
NetVanta 3200, 3305, 4305, 5305, 1524, 1624, 3430, 3448, 3130, 340, and 344 |
| Riverbed |
NetFlow |
Refer Riverbed website |
| Enterasys |
NetFlow |
Refer Enterasys website |
| Extreme Networks |
NetFlow |
Alpine 3800 series
,
BlackDiamond 6800 series
,
BlackDiamond 8800 series
,
BlackDiamond 10808
,
BlackDiamond 12804C ,
BlackDiamond 12804R
,
Summit X450 Series
,
Summit i series
|
| MikroTik |
NetFlow |
Refer
Website
|
| Foundry Networks [acquired by Brocade] |
NetFlow, sFlow |
BigIron series , FastIron series ,
IronPoint series
,
NetIron series
,
SecureIron series
, ServerIron series |
| Juniper Networks |
NetFlow, J-Flow |
Refer Juniper Networks website |
| Huawei |
NetStream |
Refer Huawei website |
| H3C |
NetStream |
Refer H3C website |
| Nortel |
IPFIX |
5500 & 8600 Series |
| AlaxalA Networks |
sFlow |
AX7800R , AX7800S , AX7700R , AX5400S,
Visit Website
|
| Alcatel |
sFlow |
OmniSwitch 6850, OmniSwitch 9000 |
| Allied Telesis |
sFlow |
SwitchBlade 7800R series
,
SwitchBlade 7800S series
,
SwitchBlade 5400S series
|
| Comtec Systems |
sFlow |
!-Rex 16Gi & 24Gi & 24Gi-Combo
|
| Force10 Networks |
sFlow |
E series
|
| Hewlett-Packard |
sFlow |
ProCurve 2800 series
,
ProCurve 3400cl series
,
ProCurve 3500yl series
,
ProCurve 4200vl series
,
ProCurve 5300xl series
,
ProCurve 5400zl series
,
ProCurve 6200yl series
,
ProCurve 6400cl series
,
ProCurve 9300m series
,
ProCurve Routing Switch 9408sl |
| Hitachi |
sFlow |
GR4000
,
GS4000
,
GS3000 |
| NEC |
sFlow |
IP8800/R400 series
,
IP8800/S400 series
,
IP8800/S300 series |
| DD-WRT |
rFlow |
Refer
Website |
|
Cisco IOS Software Release Version |
Supported Cisco Hardware Platforms |
| 11.1CA, 11.1CC |
Cisco 7200 and 7500 series, RSP 7200 series |
| 12.0 |
Cisco 1720, 2600, 3600, 4500, 4700, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series |
| 12.0T, 12.0S |
Cisco 1720, 2600, 3600, 4500, 4700, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8600 series |
| 12.0(3)T, 12.0(3)S |
Cisco 1720, 2600, 3600, 4500, 4700, AS5300, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8650 series |
| 12.0(4)T |
Cisco 1400, 1600, 1720, 2500, 2600, 3600, 4500,
4700, AS5300, AS5800
RSP 7000 and 7200 series
uBR 7200 and 7500 series
RSM series, MGX8800RPM series, and BPx8650 series |
| 12.0(4)XE |
Cisco 7100 series |
| 12.0(6)S |
Cisco 12000 series |
IT Asset Management Capabilities
| Key Features |
| Asset Management, Asset Relationships and Grouping, Software Asset Management, Software License Compliance, Purchase Management, Contract Management, Software Usage Tracking and Audit Reports |
ITIL Processes
| Various ITIL Processes Supported |
| Incident Management, Problem Management, Change Management and CMDB (Configuration Management Database) |
System Requirements
System Requirements for Trial Version of IT360 (Common for All Editions, including Probes)
This section tabulates the details about the System Requirements from an evaluation / testing perspective, typically when you want to test IT360 in a limited setup / environment.
| |
Minimum for Testing / Evaluating IT360 |
| OS |
32 Bit Windows Server 2003 / 2008 Enterprise Edition, Windows XP, Windows 7
|
| Processor |
2 GHz, Quad Core Processor |
| RAM |
4 GB |
| Hard Disk |
80 GB [SAS / SSD] |
| Web Client |
Internet Explorer: v7, v8 and v9 |
| Firefox: v3.6 up to v10 |
| Database |
Microsoft SQL Server 2008 R2 RTM - Management Studio Express Note:
For download and to know more about this, go to:
http://www.microsoft.com/en-us/download/details.aspx?id=22985 |
Microsoft SQL 2005 / 2008:
1. You need to procure a separate license for Microsoft SQL and configure the same to enable a connection to IT360.
2. For Microsoft SQLinstallation in IT360 server itself, you need to consider the Microsoft SQL-specific system / hardware requirements, in addition to the system / hardware requirements of IT360, for better performance.
Refer the Microsoft SQL Configuration document for more information. |
Production-level Configuration
| |
Minimum |
Recommended |
| Processor |
2 GHz, Quad Core Processor |
2 GHz Quad Core Processor |
| RAM |
8 GB |
16 GB |
| Hard Disk |
250 GB [SAS / SSD] |
250 GB [SAS / SSD] |
| OS |
32 Bit Windows Server 2003 / 2008 Enterprise Edition |
32 Bit Windows Server 2003 / 2008 Enterprise Edition |
| Web Client |
Internet Explorer: v7, v8 and v9 |
Internet Explorer v7, v8 and v9 |
| Firefox: v3.6 up to v10 |
Firefox: v3.6 up to v10 |
| Database |
Microsoft SQL 2005 / 2008:
1. You need to procure a separate license for Microsoft SQL and configure the same to enable a connection to IT360.
2. For Microsoft SQL installation in IT360 server itself, you need to consider the Microsoft SQL-specific system / hardware requirements, in addition to the system / hardware requirements of IT360, for better performance. |
Microsoft SQL 2005 / 2008:
1. You need to procure a separate license for Microsoft SQL and configure the same to enable a connection to IT360.
2. For Microsoft SQL installation in IT360 server itself, you need to consider the Microsoft SQL-specific system / hardware requirements, in addition to the system / hardware requirements of IT360, for better performance. |
| |
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Note:
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All the editions can be installed in a VMWare environment. In such case, Dynamic Resource Balancing should be turned off by configuring Distributed Resource Scheduler (DRS), appropriately in the ESX/VM level. This is for DRS to be included under the VM.
- The server, where IT360 is going to be installed, should not contain the symbol underscore [ _ ] in its HostName.
| Note: If you use underscore [ _ ], you will not be able to access certain services on TCP/IP networks, as it may affect IT360 service startup. |
-
If you plan to use the Failover option, it is recommended to use Microsoft SQL as the backend database.
-
If you want to run the IT360 Batch files, and if you are using Windows Server 2008, then make sure of the following:
Refer the Microsoft SQL Configuration document for more information.
For more information, refer System Requirements, or contact us at it360-eval@manageengine.com
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