Integrated IT Management Solution

Download ManageEngine IT360 Service Pack 9.0.5 (Build No. 9050)

The latest service pack of ManageEngine IT360 for Release 9.0.5 (Build no. 9050) is now available in the table below. The list of features and fixes and enhancements done in this release is available in release notes. This service pack is for customers who are already using ManageEngine IT360 (Build no. 9000 or above). New users can directly download the Full Build.

Note to MSP and Enterprise Edition customers: The ppm file is common to both the Central Server and Probes. You need to apply this ppm on the Central Server and all the Probes.

Note: If you are below the 9000 version and want to upgrade to 9050, you would require assistance from our support team as it involves a few manual steps. Please be in touch with our support team at: it360-eval@manageengine.com

Instructions to apply the Service Pack:

For customers using Build No. 9000 or above:

1. Stop IT360 server [It is recommended to take a data backup before applying the Service Pack. Refer this link for details on taking a backup.]
2. Ensure all the ManageEngine IT360 related services are killed. [Recommended to wait for a few minutes before moving to the next step]
3. This step is applicable only if you have configured Failover setup for the Central Server / Professional Edition with MySQL backend.
• When you are applying the ppm to the Primary Central Server / Professional Edition, ensure that the MySQL DB of the monitoring module is NOT running. However, you have to start the MySQL DB of the ServiceDesk module of the Primary Central Server / Professional Edition. Also, ensure that the MYSQL DB of the monitoring module and the ServiceDesk module of the Standby Central Server / Professional Edition are NOT running.

  Now apply the ppm to the Primary Central Server / Professional Edition.

• When you are applying the ppm to the Standby Central Server / Professional Edition, ensure that the MySQL DB of the monitoring module is NOT running. However, you have to start the MySQL DB of the ServiceDesk module of the Standby Central Server / Professional Edition. Also, ensure that the MYSQL DB of the monitoring module and the ServiceDesk module of the Primary Central Server / Professional Edition are NOT running.

  Now apply the ppm to the Standby Central Server / Professional Edition. Note: To start MYSQL DB of the ServiceDesk module: Go to <IT360>/servicedesk/bin and execute the following command:

>startDB.bat <ServiceDesk MySQL DB port number>

[To know the ServiceDesk MySQL DB port number refer: MysqlServicedesk parameter (default 35566)] in <IT360>/conf/port.properties
• When you apply the ppm to the Primary Probe, ensure that the MySQL DB of the Standby Probe is NOT running.
Same applies to the Standby Probe.
4. Invoke the command prompt [if you are using Windows 2008, right click the Command Prompt icon and select "Run as Administrator" option].
5. Change directory to <IT360>/bin directory and execute updateManager.bat
   
6. Browse and specify the path of the downloaded ppm and click Install.
7. Rename the following files / directories:
   • <IT360-Home>/logs
   • <IT360>/mysql/data/<hostname>.err (applicable if you are using MySQL)
   • <IT360>/servicedesk/mysql/data/<hostname>.err (applicable if you are using MySQL)

This renaming is required as we have introduced a new feature "Diagnostics" that could scan these [old] files and raise false diagnostics alerts

8. This step is applicable if you have configured AD synchronization: Reconfigure the AD sync interval again and also initiate a AD sync right now.
9. Start the IT360 server.

How to Locate the Build Number ?

In the ManageEngine IT360's Web Client, Click on the About link, You will find the Build Number mentioned under the Product Details section.

Need help ?

Want help with upgrading ManageEngine IT360 to the latest version ? Please mail us at it360-eval@manageengine.com