Providing third party IT Management Services is a growing service offering among the outsource providers to deliver IT Infrastructure Management Services remotely either from onshore, near-shore or from offshore locations.
When these services are delivered remotely from an offshore location, it is known as Remote Infrastructure Management (RIM). Organizations offering these services are termed as MSP.
Infrastructure Management deals with managing IT Infrastructure and applications, taking proactive steps and remedial actions so that all the IT services are available 24x7x365 to the customers.
ManageEngine IT360 for MSP is an end-to-end Integrated IT management solution that helps Managed Service providers deliver IT Management Services to their clients. It offers advanced fault and performance management across network devices such as routers, switches and servers, applications, databases and other IT infrastructure components such as printers, UPS, Domain Controllers etc..