Introduction

The rapid pace of technology innovation means that IT is essential to business competitiveness. The problem for IT professionals is that proactive technology management is becoming increasingly complex as businesses look to embrace cloud, mobile and broader consumerization trends in order to differentiate themselves in the marketplace. This means that enterprise IT has to make the right strategic choices when it comes to IT management tool selection as wrong choices will not only lead to wasted financial resources but also longer, dangerous, implications of damage to the brand and reputation of not only IT but the whole company. In order to avoid this it’s imperative that management portfolios are reviewed to ensure that business technology is being proactively managed taking into account the underlying, increasingly complex, physical and virtual workloads. At the end of this webinar you will learn about the importance of:

  • Unified IT Management v/s Silo-ed Management
  • Monitoring Business Processes and Services v/s Monitoring just IT Infrastructure components
  • Understanding Business impacts of IT service degradation
  • Collaboration between IT Operations and IT Service Management to deliver high quality of IT service
  • CMDB as heart of the IT Systems Management
  • Open API system that enables works in a multi-vendor heterogeneous ecosystem

Date & Time

Date : 18th April 2013
Duration : 60 Minutes
Time : 10 AM PDT // 1 PM EDT // 6 PM BST

Presenters

   

John Rakowski, Analyst & Advisor , Forrester Research

John serves Infrastructure & Operations Professionals. He has eight years of experience in the technology and consulting industry, At Forrester, his research focuses on service management strategy, adoption, and implementation. In particular, John helps IT leaders and their teams understand the business value of service management, develop their strategy, evaluate and select vendor tools, and implement service management processes such as ITIL. Additionally, John focuses on the organizational impact of service management and its relationship to broader IT trends such as cloud computing. You can follow his tweets @momskij
   

Sridhar Iyengar, Vice President - Product Management , ManageEngine

Sridhar has spent over 15 years building high performance Telecom Management for carriers and Enterprise IT Management products for Enterprises, respectively. Prior to Zoho, Sridhar worked at the Indian Institute of Technology (IIT-Madras) building a wireless telecom system. You can follow his tweets @isridhar