Integrated IT Management Solution
What’s new in ManageEngine IT360?
We are trying to give you a one-stop experience for all the latest features of IT360. These features are explained using screenshots. Read our online help for more details about these features. You can also post your queries on our technical forums. Our product experts will be happy to help you.
1. IT360 and desktop central integration
With this integration administrators can centrally view desktop assets along with other IT and non-IT assets, as well as automate ticket management workflows, specifically for desktops within IT360's unified console. Customers can expect following from this integration:
Single sign-on: No need to maintain different accounts for desktop administration and NOC activities. However, roles with access privileges can always be created for restricted access.
Centralized asset inventory: All asset types, be it backend infrastructure such as network devices or desktops, can be managed from a centralized asset inventory.
Enhanced efficiency and productivity: All IT management information converging into a single tool. Desktop users can raise service requests, and technicians can fulfill the requests from the same console.
360-degree ITIL implementation: All IT assets can be configured into a common configuration management database, so assets can be managed from one console.