Integrated IT Management Solution
  • Case Study
    Why Choose IT360?

    Always wondered if you have one tool to manage your complex heterogeneous IT infrastructure?

    Here are few reasons why oer 200 customers are using IT360 worldwide.

    Case Study

"We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions."
- Devesh Surana, VP-Technology, National Commodities Exchange.
"Gone are the days when IT was easy to manage. We were using HP OpenView for a long time but it just doesn’t fit into the current business landscape. Today we are managing many customers’ infrastructures using IT360. The ManageEngine team and support have been brilliant."
- Larry Dutton, Product Manager, Redstone.
"Research I've done over the last few months on BSM solution requirements shows that customers want three things relative to existing BSM solutions: lower cost, reduced complexity, and faster time to value. ManageEngine IT360 directly delivers on those needs. It also goes further by including capabilities like a service desk that are not typically bundled even in far more expensive solutions."
- Paul Burns, Research Director, EMA.
"With IT360, we moved from multiple IT tools to one integrated, end-to-end monitoring solution. A single console gives us a unified view into all our IT infrastructure. It also gives us business insight needed to make accurate decisions and report back to our customers. The flexibility and ease of implementation of IT360 gets us to market faster while providing a lower total ownership cost."
- Senthil Manimuthu, Executive Director of IT, Infrastructure, PMSI.

Single view of IT just the way you want

Its integrated dashboard gives you the real-time visibility into IT just the way you want. IT360’s main USP has been the integrated dashboard that gives you the visibility you need to make informed decisions. This dashboard gives you the visibility into business-critical applications, servers, network, databases and network traffic. The inbuilt ITIL-ready service-desk module allows you to manage tickets and SLAs using the same dashboard. The unique business-service grouping allows you to logically group all these modules into one entity and monitor them separately.

It’s intuitive and simple to use

Based on your organization’s IT infrastructure, IT360 takes just a few days to make it up and running in the production environment. It’s simple and intuitive interface doesn’t require any certified engineers to set it up. Finally you have a tool that doesn’t require an army of engineers to configure and manage. The role-based privileges allow the setting of accessibility restrictions to the dashboard and data.

Scalability, well that is never an issue

IT360 is designed with probe-central architecture keeping in mind mid-large enterprises. This design comes with more than 15 years of ManageEngine’s expertise of developing NMS for large enterprises. To cater to the small and mid-markets, IT360 also comes with a professional edition, which is primarily deployed in organizations with lesser infrastructure and is not distributed geographically. For large enterprises IT360 has an enterprise edition which can support multiple sites that are geographically distributed. Similar architecture is followed IT360-MSP edition which is specifically designed for mid-large service providers with features like multi-tenancy, SLA management and centralized alarm management to name few.

Automation is the word

Today businesses are dependent on IT more than ever before. Your monitoring tool can’t wait for manual intervention to troubleshoot issues. IT360 brings in self-diagnostics into the product. With this feature you can reduce downtime by a huge margin as engineers will no longer have to go through technical log files to troubleshoot the issue. IT360 detects environmental issues and displays it on the integrated dashboard. Apart from this the integrated service-management module allows you to automatically log tickets and assign technicians from a single console.

Enhanced customer support

We understand the criticality of your business and your business’s dependency on IT. ManageEngine has been providing proactive and efficient technical support to over 60,000 customers in 190+ countries for more than fifteen years. To enhance the responsiveness and efficiency, for IT360 we provide support 24*7 on a case basis.

Built from the scratch

Unlike other vendors’ products, IT360 has been built from the scratch by ManageEngine. The underlying technology and framework has been put into use for close to a decade. IT360 uses these home-developed technologies to combine different silos of IT into a single dashboard. This allows seamless integration and dataflow between different modules to give our customers a real-time single view of IT.

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