Single view of IT just the way you want
Its integrated dashboard gives you the real-time visibility into IT just the way you want. IT360’s main USP has been the integrated dashboard that gives you the visibility you need to make informed decisions. This dashboard gives you the visibility into business-critical applications, servers, network, databases and network traffic. The inbuilt ITIL-ready service-desk module allows you to manage tickets and SLAs using the same dashboard. The unique business-service grouping allows you to logically group all these modules into one entity and monitor them separately.
It’s intuitive and simple to use
Based on your organization’s IT infrastructure, IT360 takes just a few days to make it up and running in the production environment. It’s simple and intuitive interface doesn’t require any certified engineers to set it up. Finally you have a tool that doesn’t require an army of engineers to configure and manage. The role-based privileges allow the setting of accessibility restrictions to the dashboard and data.
Scalability, well that is never an issue
IT360 is designed with probe-central architecture keeping in mind mid-large enterprises. This design comes with more than 15 years of ManageEngine’s expertise of developing NMS for large enterprises. To cater to the small and mid-markets, IT360 also comes with a professional edition, which is primarily deployed in organizations with lesser infrastructure and is not distributed geographically. For large enterprises IT360 has an enterprise edition which can support multiple sites that are geographically distributed. Similar architecture is followed IT360-MSP edition which is specifically designed for mid-large service providers with features like multi-tenancy, SLA management and centralized alarm management to name few.
Automation is the word
Today businesses are dependent on IT more than ever before. Your monitoring tool can’t wait for manual intervention to troubleshoot issues. IT360 brings in self-diagnostics into the product. With this feature you can reduce downtime by a huge margin as engineers will no longer have to go through technical log files to troubleshoot the issue. IT360 detects environmental issues and displays it on the integrated dashboard. Apart from this the integrated service-management module allows you to automatically log tickets and assign technicians from a single console.
Enhanced customer support
We understand the criticality of your business and your business’s dependency on IT. ManageEngine has been providing proactive and efficient technical support to over 60,000 customers in 190+ countries for more than fifteen years. To enhance the responsiveness and efficiency, for IT360 we provide support 24*7 on a case basis.
Built from the scratch
Unlike other vendors’ products, IT360 has been built from the scratch by ManageEngine. The underlying technology and framework has been put into use for close to a decade. IT360 uses these home-developed technologies to combine different silos of IT into a single dashboard. This allows seamless integration and dataflow between different modules to give our customers a real-time single view of IT.