You can perform the following alert actions:
Acknowledge: This option is useful for the
operators to pick up the problem and work on it. When you select an
alarm and click on Acknowledge button on top the alarms list, the
administrator/operator's name is populated in the technician's field.
Note: Alarms that are acknowledged can be excluded from being escalated
by configuring accordingly the alarm
Unacknowledge: The assigned technician is removed and the alarm is back in the unassigned list.
Clear: You can click this to clear an alarm manually.
Delete: You can delete an alarm.
View History: Click on the alarm message to view
the alarm details and event history.
Add Notes:You can add notes to the alarms to
explain the steps you have followed to correct the fault or to give
tips to the operator who is working on the fault. In the Alarm history
page, click the Add Notes option.
Execute Workflow: You can execute a workflow to troubleshoot an alarm. Click on Execute Workflow in the Alarm Details page, and select the workflow. The workflow will be executed and the output will be added in the notes.
Test Actions: You can notify
this alarm via any of the notification profiles created by you. Click
on Test Actions in the Alarm
Details page, and select the desired notification profile.
View Availability: You can view the availability history of the faulty device. Click on More link in Alarm Details page and select Availability.
Ping: You can ping the faulty device. Click on More link in Alarm Details page and select Ping.
Trace Route: You can trace route the faulty device. Click on More link in Alarm Details page and select Trace Route.
Unmanage: Alarms created for devices that are under maintenance can be can be avoided by moving the device to unmanaged state. Click on More link in Alarm Details page and select Unmanage.
Configure Notifications: You can configure a notification profile to the faulty devices. Click on More link in Alarm Details page and select Configure Notifications.