Essential Enterprise Service Packs Free
Service Pack for 12300 & above customers

Version 123210  

(Released on November 26, 2018)
Read and accept the License Agreement before downloading this software.

How to apply service pack?

  • 1. Choose your
    upgrade path
  • 2. Download the
    appropriate ppm
  • 3. Apply it on
  • 4. Restart

Choose your upgrade path

Current build Upgrade path to the latest build
12300 & above - Install the service pack to move to the latest build 123210
12200 - Fill this form to migrate to build 12300
12000 / 12100 - Install the Service Pack to move to build 12200
11600 - Fill this form to download the service pack to move to build 12200 ( Watch video )
11100 / 11200 / 11300 / 11400 / 11500 - Install the Service Pack to move to build 11600
Build below 11100 - Click here to know the steps
  1. Shut down OpManager. (If OpManager is running as a windows service, stop the service from 'Control Panel' > 'Services' window and close the window)
  2. Start command prompt as an administrator [cmd > right click --> run as administrator] Click here to see the screenshot.
  3. Backup database - click here to know the steps.
  4. End the processes: Open the Task Manager and make sure the processes 'java.exe' or 'wrapper.exe' of OpManager and the plug-ins (NetFlow, NCM & IPAM) are terminated. If not, terminate the processes.
  5. Backup OpManager folder: Take a copy of '<OpManager-home-directory>' folder. This step is to back up the product configuration settings and the plug-in data.
  6. Launch Update Manager - Go to '<OpManager-home-directory>/bin' folder and run the script 'UpdateManager.bat' ( for Linux).
  7. Click 'Browse' button to select the Upgrade Pack file (the .ppm file that you'd downloaded) and choose 'Install'.
  8. Follow the on-screen instructions to apply the Service/Upgrade Pack.
  9. Once the upgrade is complete, start OpManager Service for the changes to take effect.
Remember, if you are applying more than one upgrade pack, you have to follow the above instructions for applying each upgrade pack. For instance, if you are on build 11100 and have to move to 11600, here is how you should go about it.
  • Follow steps 1 to 9 to upgrade to build 11100. Ensure you start OpManager after this upgrade.
  • Again stop OpManager and follow steps 1 to 9 to move to build 11600.

How can I find the build number of OpManager?

  1. In the Web Client, click on the "Administrator" icon in the top right corner of the page.
  2. Search for the 'Build Number' among the product details listed.
  3. Check the following image guide to locate the build number.



Need help ?

Want help with upgrading OpManager to the latest version? Contact OpManager Support

Know what's coming up next with OpManager, click here for the product road map.
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