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Service Pack for 125000 & above customers

Version 125149  

(Released on July 20, 2020)
Read and accept the License Agreement before downloading this software.
Upgrade path for previous versions | Steps to apply service pack | README | Find my build number

How to apply service pack?

  • 1. Choose your
    upgrade path.
  • 2. Download the
    appropriate PPM file.
  • 3. Apply it in
    OpManager.
  • 4. Restart
    OpManager.

Choose your upgrade path

Current build Upgrade path to the latest build
125000 & above Install the service pack to move to the latest build.
124006 to 124196 Install the service pack to move to the build 125006
123000 to 123329 Install the service pack to move to the build 124006
12200 Fill this form to migrate to build 123000
12000 / 12100 Install the Service Pack to move to build 12200
11600 Fill this form to download the service pack to move to build 12200 ( Watch video )

 

Note:

  • End of support has been announced for all OpManager versions till 11.6
  • Only users with a valid AMS (Annual Maintenance and Support) contract are eligible to download Service packs and other upgrades. Refer https://www.manageengine.com/support.html for more details.
  • Applications Manager plugin, if present, should be upgraded to version 14540 or above before upgrading OpManager from version 12.5 to 12.5.100 and higher versions.

 

Steps to apply the service pack upgrade to OpManager

  1. Shut down OpManager. (If OpManager is running as a Windows service, stop the service from Control Panel > Services window and close the window.)
  2. Start the Command Prompt as an administrator: Search for “cmd”, right-click Command Prompt, then select Run as administrator. (Click here to see the screenshot)
  3. Back up the database (follow the steps here).
  4. End the processes: Open the Task Manager and make sure the processes java.exe or wrapper.exe of the application are terminated.
  5. Back up the application folder: Make a copy of the folder. This will back up the product configuration settings.
  6. Launch Update Manager:
    • Windows OS: Go to the /bin folder and run the script UpdateManager.bat
    • Linux OS: Go to the /bin folder and run the script UpdateManager.sh
  7. Click the Browse button to select the upgrade pack file (the .ppm file that you downloaded) and choose Install.
  8. Follow the on-screen instructions to apply the service pack.
  9. Once the upgrade is complete, start the service for the changes to take effect.

Remember, if you are applying more than one upgrade pack, you have to follow the instructions 1 to 9 for applying each upgrade pack. For instance, if you are on build 124196 and have to move to 125129, here is how you should go about it.

  • Follow steps 1 to 9 to upgrade to build 125005. Ensure you start OpManager after this upgrade.
  • Again stop OpManager and follow steps 1 to 9 to move to build 125129.

How can I find the build number of OpManager?

  1. In the Web Client, click on the "Administrator" icon in the top right corner of the page.
  2. Search for the 'Build Number' among the product details listed.
  3. Check the following image guide to locate the build number.

Need help ?

Want help with upgrading OpManager to the latest version? Contact OpManager Support.

Know what's coming up next with OpManager. Head to our product roadmap page.

 

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