Following are the steps to configure a notification profile to log a trouble ticket to ServiceDesk Plus.
Ensure that the servers settings are configured properly.
Under Admin tab, click Notification Profiles.
On the right, click Log a Ticket under Add New
Configure the following notification profile details
Choose the appropriate device category from the Category combo-box
Choose the priority of the issue from the Priority combo-box
Choose a technician to whom the issue is to be assigned from the Technician combo-box
Select the alarm variables such as the alarm severity, device display name etc, from the corresponding combo-box under Ticket Contents. These details are displayed on the issue title.
Select the required alarm variables to be included for the alarm description. This will provide accurate fault information to the assigned technician
After the profile is created, you can associate it to the required devices.