Monitoring Windows Services

Certain applications in Windows machine run in the background as services. OpManager discovers and monitors the status of such services using WMI.  OpManager generates alarms whenever they fail.

 

Prerequisites

 

To monitor Windows services, OpManager should be installed in a Windows machine. OpManager uses WMI to monitor the Windows services and hence you need to provide the log on details of a user with administrative privilege to connect to the device. So, make sure you configure a WMI credential so that you can apply this to the windows devices.

 

Associate Windows Services to a Device

 

 

To monitor a Windows service, follow the steps given below:

  1. Go to the device snapshot page.
  2. Confirm if the correct WMI credential is associated to the device. Else, configure the password details in the device.
  3. Click Add Monitor in the Windows Service Monitors section. This option will be available only for Windows servers.
  4. Select the services to be monitored in the device and click OK.

Associate Windows Service Monitors to several devices

  1. From the Admin tab, select Windows Service Monitors.
  2. Select Associate option from the Actions menu.
  3. From the drop-down list box, select the services one-by-one and move the devices from the 'not monitored' column to the 'monitored' column.
  4. Click Save.

The selected service monitor is added to the device.

 

Using Quick Configuration Wizard

You can also use the Quick Configuration Wizard to associate a service to several devices at one go. Here are the steps:

  1. From the Admin tab, select Quick Configuration Wizard.
  2. Select the option Add a new service monitor to several devices and click Next.
  3. Now, select Associate a Windows service option and click Next again.
  4. All the available Windows services are listed. Select the service which you want to monitor on your servers. Click Next.
  5. Select the devices on which you want to monitor the service from the column on the left and move them to the right.
  6. Click Finish. The service monitor is associated to the selected devices.

Configuring Alerts

By default OpManager raises an alarm if a Windows service is down. If required you can configure OpManager to raise an alarm if the service unavailable for a N number of times consecutively.

  1. Go to the device snapshot page.
  2. Under Windows Service Monitors, click on the edit icon corresponding to the Windows service for which you want to configure the alert.
  3. Modify the count entered for 'Generate alarm if unavailable for _ consecutive times' by clicking the edit icon. For example if you enter the value as 2, OpManager will raise alarm only if the service is unavailable for 2 consecutive polls.
  4. You also have to option to either restart the service or restart the server if the service goes down. Select the check box and appropriate radio button.
  5. Click the Save button.
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