Workflow Tasks

Tasks are are nothing but checks and actions that help you automate repeated IT actions.

Checks:
Checks are if-else condition based. If the condition is passed/satisfied, the workflow executes the set of actions associated on the success part, executes the other set of actions associated on the failure part. Example: Consider that you have created a workflow with Test a Service, Send Mail, and Start a Service tasks. Send Mail is associated on the success part of Test a Service, and Start a Service is assocated on the part. If the service is running, workflow executes Send Mail task to notify the admin that the service is running, else executes Start a Service task to start the service.

Actions:
An action just performs the said activity. Tasks such as start a service, delete file, reboot system are action tasks. If an action task is executed successfully, workflow executes the next successive task. If an action task fails, action task associated on the failure part is executed. Example: Consider that you have created a workflow with 2 action tasks - Start Process and List All Process. List All Process is associated to the success part of the Start Process task. When the workflow is executed, in case if the Start Process task is failed, workflow looks for the task associated on the failure section. If no task is found, executes the task in the success section i.e., List All Process.

Conditions and Actions available in Workflow

Device
Checks	Description
DNS Lookup	Executes a DNS lookup command on the end device.
Ping Device	Sends ICMP packets to the end device.
Trace Route	Executes a trace route command on the end device.
Actions
Add a Time Delay	Adds a delay to the execution of an action
Reboot System	Reboots the system
Shut Down System	Shuts down the system

Windows Service
Check
Test a Service	Tests whether a service is running or not.
Actions
Get Active Services	Provides a list of service that are currently running.
Pause a Service	Pauses a service.
Restart Service	Restarts a service.
Resume a Service	Resumes a service.
Start a Service	Starts a service.
Stop a Service	Stops a service.

Process
Check
Test a Process	Test whether a process is running or not.
Actions
List All Processes	Lists all the processes that currently running.
Processes by Disk Read	Lists processes by Disk Read.
Processes by Disk Write	Lists processes by Disk Write.
Processes by Memory Usage	Lists processes by Memory usage.
Processes by CPU Usage	Lists processes by CPU usage.
Start Process	Starts a process.
Stop Process	Stops a process.

HTTP & FTP
Check
Check URL	Test the availability of a URL.
Actions
FTP Delete File	Deletes a file via FTP.
FTP Move File	Moves a file within the same remote device via FTP.
FTP Rename File	Renames a files via FTP.
FTP Upload File	Writes the given content in a file (.txt) and uploads it to the remote device via FTP.
HTTP Post Data/Result	Posts the output received upon querying an URL, in the workflow logs.

File
Checks
Check File	Checks the availability of a file.
Get File Size	Gets the size of a file.
Actions
Compress Files	Files are compressed with Windows Compression.
Compress Older Files	Files which are not used for a long time are compressed with Windows Compression. You can configure the age of the files.
Copy File	Copies file to another directory within the same device.
Delete File	Deletes a file.
Delete Older Files	Deletes the files which are not used for a long time. Also deletes older files in sub folders. You can configure the age of the files.
Move File	Moves the files to another directory within the same device.
Move Older Files	Moves the files which are not used for a long time to another directory within the same device. You can configure the age of the files.
Rename File	Renames a file.
Uncompress File	Uncompresses a file.

Folder
Checks
Check Drive Free Space	Checks for free space available in a drive.
Get Folder Size	Gets the size of a folder.
Actions
Compress Folder	Compresses a folder.
Copy Folder	Copies the folder to another local directory.
Create Folder	Creates a folder.
Delete Folder	Deletes a folder.
List Files	List the files available in a folder.
Move Folder	Moves a folder to another location.
Rename Folder	Renames a folder.
Uncompress Folder	Uncompresses a folder.

VMware
Actions
Power Off VM	Turns off the power to a VM.
Power On VM	Turns on the power to a VM.
Reboot Guest OS	Restarts a VM.
Refresh Datastore	Refreshes the datastore.
Reset VM	Resets a VM abruptly.
Shut Down Guest OS	Shuts down a VM.
Stand by Guest OS	Puts a VM in the Stand By mode.
Suspend VM	Suspends a VM.

OpManager
Check
Check Device Status	Checks the availability status of a device.
Actions
Acknowledge Alarm	Acknowledges an alarm.
Add Alarm Note	Adds a note to an alarm.
Clear Alarm	Clears an alarm.
Delete Alarm	Deletes an alarm.
Exit Maintenance	Moves the device under maintenance mode to normal.
Generate Alarm	Generates an alarm in OpManager.
Place on Maintenance	Puts the device on maintenance mode.
Rediscover Device	Rediscovers a device.
Unacknowledge Alarm	Unacknowledges an alarm.

External Actions
Actions
Execute Another Workflow	Executes another workflow as an action.
Execute Linux Script	Executes a script on the end Linux devices.
Execute Windows Script	Executes a script on the end Windows devices.
Log a Ticket (Remedy)	Creates a ticket in BMC Remedy.
Log a Ticket (SDP)	Creates a ticket in ManageEngine ServiceDesk Plus.
Send Email	Sends a notification via Email. Ensure that you have configured Mail server settings.
Send Popup Message	Sends a notification via a pop-up on the end device. At present Workgroup devices alone are supported.
Send SMS	Sends a notification via SMS. Ensure that you have configured SMS server settings.

DNS Lookup:
DNS Lookup executes a DNS lookup command on the end device and provides its status.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device. If no device is selected, it will be executed on the device selected in the Info tab.

Ping Device:

Sends ICMP packets to test whether the device is responding.

Parameter	Description
Name	Display name for the task
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Number of requests	Number of ping requests you want to send.
Packet Size	Size of the ping packets.
Timeout	Timeout interval for the ping requests.
Retries	Number of retries for the ping operation.

Trace Route:

Executes a trace route command on the end device.

Parameter	Description
Name	Display name for the task
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device.

Add a Time Delay:
Adds a delay to the execution of the subsequent operation.

Parameter	Description
Name	Display name for the task.
Duration	Time delay to carry out the subsequent task. You can configure time delay in hours, minutes, and seconds. Select the required one from the dropdown menu.

Reboot System:
Reboots a remote Windows machine.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device.

Shut Down System:

Logs off, shuts down, reboots or powers off a remote Windows device forcefully.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device. You can also log off by selecting the Log Off action from the dropdown.
Options	Select the action (Log off, Shut down, Reboot or Power off) that you want to carryout on the remote device.

Test a Service

Tests whether a service is running or not.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device.
Service Name	Name of the service that you want to task whether it is running or not. Use the dropdown menu to select the service. If the service is not listed, use the discover icon to discover the services running the device. Supported Variable: ${Alarm.ServiceName} - Select this option if you want to retrieve the service name from the alarm entity. If the workflow is triggered from the service down alarm, then this variable is replaced by the servicename from the alarm entity during runtime. Note: If multiple services down alarm is triggered, this task will be executed for all those services.

Get Active Services

Provides the list of active services running in the device.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device.

Pause/Restart/Resume/Start/Stop a Service

Pauses/Restarts/Resumes/Starts/Stops a service.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device.
Service Name	Name of the service that you want to pause/restart/resume/start/stop. Use the dropdown menu to select the service. If the service is not listed, use the discover icon to discover the services running the device. Supported Variable: ${Alarm.ServiceName} - Select this option if you want to retrieve the service name from the alarm entity. If the workflow is triggered from the service down alarm, then this variable is replaced by the servicename from the alarm entity during runtime. Note: If multiple services down alarm is triggered, this task will be executed for all those services.

Test a Process

Tests whether a process is running or not.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device.
Process Name	Name of the process that you want to test. Either you can enter the process name right away (Eg.:mysqld-nt.exe) or you can use the select icon to select the process from the remote devices.
Path	This field is optional. If you want to match the path also, then check the checkbox near path field and specify the full executable path with process name. Otherwise leave this field empty. Eg.: C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe
Arguments	This field is also optional. If you want to match the arguments, then check the checkbox near arguments field and specify the arguments. Otherwise leave this field empty. Eg.: --defaults-file="my.ini"

List All Processes/Processes by Disk Read/Processes by Disk Write/Processes by Memory Usage/Processes by CPU Usage

Provides the list of active services, processes by disk read/disk write/Memory usage/CPU usage.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device.

Start Process

Starts a process.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device.
Start Directory	The directory from where you want to execute the process.
Process Command	Command to start the process.

Stop Process

Stops a process running on a device.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select devices icon to select the device.
Process Name	Name of the process that you want to test. Either you can enter the process name right away (Eg.:mysqld-nt.exe) or you can use the select icon to select the process from the remote devices.
Path	This field is optional. If you want to match the path while terminating the process, then check the checkbox near path field and specify the full executable path with process name. Otherwise leave this field empty. Ex: C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe Note: If the checkbox is unchecked and multiple instance of process is running with the same name, all the processes will be terminated.
Arguments	This field is also optional. If you want to match the arguments when terminating the process, select the checkbox near arguments field and specify the arguments. Otherwise leave this field empty. Ex: --defaults-file="my.ini" Note: If the checkbox is unchecked and multiple instance of process is running with the same name, all the processes will be terminated.

Check URL

Check whether the URL for its availability.

Parameter	Description
Name	Display name for the task.
URL Address	Address of the HTTP URL that has to be queried. Supported Variables : ${Alarm.URLAddress} - will retrieve the URLAddress from the alarm entity, if workflow is triggered through alarm. Otherwise nothing will happen.
Form Method: Get or Post	OpManager tests the URL via Get or Post method. Select the appropriate condition.
Search and Match Content	The content specified here is verified for its presence in the web page.
Timeout	Timeout interval for the URL. Default value is 25 seconds. Click on check now button to verify the URL.
URL Authorization Details	Provide the username and password for URLs that require authentication.
Check Now	Checks whether the URL is accessible with the entered details.

FTP Delete File

Deletes a file via FTP.

Parameter	Description
Name	Display name for the task.
FTP Server	Name of the FTP Server. You can enter the ftp server name directly or use '${DeviceName}' variable. '${DeviceName} will be replaced with the name device selected in the Info tab, during the workflow execution.
FTP Username	Username of the FTP server.
FTP Password	Password to connect to the FTP server.
File Name	Name of the file to be deleted. Enter the file name with the path.

FTP Move File

Move a file to another directory within the same system via FTP.

Parameter	Description
Name	Display name for the task.
FTP Server	Name of the FTP Server. You can enter the ftp server name directly or use '${DeviceName}' variable. '${DeviceName} will be replaced with the name device selected in the Info tab, during the workflow execution.
FTP Username	Username of the FTP server.
FTP Password	Password to connect to the FTP server.
File Name	Name of the file to be moved. Enter the file name with the path.
Destination Folder	Destination folder where the file to has to be moved. Enter the path.

FTP Rename File

Renames a file via FTP.

Parameter	Description
Name	Display name for the task.
FTP Server	Name of the FTP Server. You can enter the ftp server name directly or use '${DeviceName}' variable. '${DeviceName} will be replaced with the name device selected in the Info tab, during the workflow execution.
FTP Username	Username of the FTP server.
FTP Password	Password to connect to the FTP server.
Source File	Name of the file to be renamed. Enter the file name with the path. Eg.:/root/OpManager/backup/Backup_DB.zip
New Name	New name for the file. Eg.: Backup_DB_Old.zip

FTP Upload File

Writes the given content in a file (.txt) and uploads it to the remote device via FTP.

Parameter	Description
Name	Display name for the task.
FTP Server	Name of the FTP Server. You can enter the ftp server name directly or use '${DeviceName}' variable. '${DeviceName} will be replaced with the name device selected in the Info tab, during the workflow execution.
FTP Username	Username of the FTP server.
FTP Password	Password to connect to the FTP server.
Directory	Directory where the file has to be uploaded.
Content	Content/value that has to be uploaded

HTTP Post Data/Result

Posts the output received upon querying an URL, in the workflow logs.

Parameter	Description
Name	Display name for the task.
URL Address	Address of the HTTP URL that has to be queried. Supported Variables : ${Alarm.URLAddress} - will retrieve the URLAddress from the alarm entity, if workflow is triggered through alarm. Otherwise nothing will happen.
Form Method: Get or Post	OpManager tests the URL via Get or Post method. Select the appropriate condition.
Search and Match Content	The content specified here is verified for its presence in the web page.
Timeout	Timeout interval for the URL. Default value is 25 seconds. Click on check now button to verify the URL.
URL Authorization Details	Provide the username and password for URLs that require authentication.
Check Now	Checks whether the URL is accessible with the entered details.
Post Data	The content specified here will be displayed in the execution logs. Supported Variables : ${URLAddress} - will replace the address specified in the URL Address field. ${Result} - will replace the response obtained from the URL Address.

Check File

Checks the existence of a file in the specified path.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
File Name	Name of the file that has to be checked for its existence. Specify the file name with its path.

Get File Size
Checks the file for its size and execute tasks accordingly.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
File Name	Name of the file that has to checked for its size. Specify the file name with its path.
File Size	The size of the file is compared with the value specified here. According to the condition (greater or lesser than) selected the actions are executed.

Compress File/Delete File
Compresses a file with Windows Compression/Deletes a file.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
File Name	Name of the file that has to be compressed/deleted. Specify the file name with its path.

Compress Older Files/Delete Older Files
Compresses older files with Windows Compression/deletes older files.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Folder Name	Folder that contains the old files. Specify the folder path. Note: Delete older files option, deletes the older files in the sub folders also.
Files Older Than	Files older than the specified number of months/days/hours are compressed/deleted.

Copy File/Move File
Copies/moves a file from one folder to another within the same computer.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
File Name	Name of the file that has to be copied/moved to another folder. Specify the file name with its path.You can use the wild card character * (eg.: stderr*.txt) to do the action on all the files. You can also enter multiple files separated by a comma.
Destination Folder	Name of the folder where the file has to be pasted/moved. Specify the folder path.

Move Older Files
Moves files that match the age specified to another folder.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Source Folder	Folder that contains the old files. Specify the folder path.
Destination Folder	Folder to which the old files have to be moved to.
Files Older Than	Files older than the specified number of months/days/hours are moved.

Rename File
Renames a file.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Source File Name	Specify the source file name to be renamed Eg.: C:\Program Files\OpManager\backup\Backup_DB.zip
New Name	New name for the file. Eg.: Backup_DB_Old.zip

Uncompresses File
Uncompresses a file that had been compressed with Windows Compression.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
File Name	Name of the file that has to be uncompressed. Specify the file name with its path. You can use the wild card character * (eg.: stderr*.txt) to do the action on all the files. You can also enter multiple files separated by a comma.

Check Drive Free Space
Checks the free space available in a drive.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Drive Name	Name of the drive that has to checked for free space.
Drive Size	The size of the drive is compared with the value (GB/MB/KB) specified here. According to the condition (greater or lesser than) selected the actions are executed.

Check Folder Exists

Checks the existence of a folder in the specified path.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
File Name	Name of the folder that has to be checked for its existence. Specify the folder path.

Get Folder Size
Checks the free space available in a drive.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Folder Name	Name of the folder that has to checked for its size.
Folder Size	The size of the drive is compared with the value (GB/MB/KB) specified here. According to the condition (greater or lesser than) selected the actions are executed.

Compress /Uncompress/Delete Folder
Compresses/uncompresses/deletes a folder.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Folder Name	Folder that has to be compressed/uncompressed/deleted. Specify the folder path.

Create Folder
Creates a folder in the computer.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Folder Name	Name of the folder that has to be created. Specify the folder name with its path.

Copy Folder/Move Folder
Copies/moves a folder to another folder within the same computer.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Folder Name	Name of the folder that has to be copied/moved to another folder. Specify the file name with its path.
Destination Folder	Name of the destination folder where the source folder has to be pasted/moved. Specify the folder path.

List Files
List the files available in a folder.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Folder Name	Name of the folder whose files has to be listed. Specify the folder path.

Rename Folder
Renames a folder.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Source Folder	Specify the source folder name to be renamed Eg.: C:\OpManager\logs
New Name	New name for the folder. Eg.: logs_old

Add Alarm Note
Adds note to an alarm.

Parameter	Description
Name	Display name for the task.
Note	Note that has to be added to the alarm. Supported Variables : ${Result} - will be replaced with the previously executed task's result.

Generate Alarm
Generates an alarm in OpManager.

Parameter	Description
Name	Display name for the task.
Source	Note that has to be added to the alarm. Supported Variables : ${Result} - will be replaced with the previously executed task's result.
Severity	Select the severity of the alarm.
Message	Message that you want to display in the alarm.
Alarm Code	Unique string used to trigger the event. Eg:-Threshold-DOWN
Entity	Uniquely identifies the failure object within the source.Events will be correlated into alarms according to the entity field. Multiple events with the same entity will be grouped as a single alarm.
Event Type	Description of the event type

Execute Linux Script
Execute script on remote Linux machines and retrieves the output. Depending on the input, this script will either execute from OpManager server or from remote machine. Its success/failure is decided based on its exit code. If the script returns with the exit code 0, then it is consider as success, any other value is consider as failure.

Eg.:For shell script,
            exit(0) -- Success
            exit(1) -- Failure
            exit(-2) -- Failure

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Command Line	Specify the command used to execute the script. Eg.: sh ${FileName} ${DeviceName} arg1 Here, ${FileName} variable is a must to execute the script. OpManager will replace this variable during runtime. Supported Variables : ${DeviceName} - will replace the executing devicename during runtime. ${UserName} - will replace the device username if already given for this device. ${Password} - will replace the device password if already given for this device.
Script Body	The actual script that has to be executed.
Advanced	Click on Advanced button to configure the following fields.
Execute from Remote Machine	If this option is checked, the script is pushed to remote machine and will be executed. Otherwise it will be executed from OpManager server.
Working Directory	Specify the directory from where you want to execute the script. Supported Variables : ${UserHomeDir} - will replace the user's home directory during runtime. ${TempDir} - will replace device temp directory during runtime. Eg: /tmp
Response Timeout	Time to wait for the script to complete its execution. The default value given here is 60 seconds.

Execute Windows Script
Execute the script on remote Windows machines from OpManager server and retrieves the output. Its success/failure is decided based on its exit code.
If the script returns with the exit code 0, it is consider as success, any other value is consider as a failure.

Eg.: for VBscript:
           WScript.Quit(0) -- Success
           WScript.Quit(1) -- Failure
           WScript.Quit(-2) -- Failure

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Command Line	Specify the command used to execute the script. Eg. : cscript ${FileName}.vbs ${DeviceName} ${UserName} ${Password} arg1 Here, ${FileName} variable is must to execute the script. OpManager will replace this variable during runtime. Supported Variables : ${DeviceName} - will replace the executing devicename druing runtime. ${UserName} - will replace the device username if already given for this device. ${Password} - will replace the device password if already given for this device.
Script Body	The actual script that has to be executed.
Advanced	Click on Advanced button to configure the following fields.
Working Directory	Specify the directory from where you want to execute the script. Supported Variables : ${UserHomeDir} - will replace the user's home directory during runtime. ${TempDir} - will replace OpManager temporary directory during runtime.
Response Timeout	Timeout interval for the response from the device for the script execution status.

Log a Ticket (Remedy)
Logs a ticket in BMC Remedy.

Parameter	Description
Name	Display name for the ticket.
From Email ID	Email ID of the sender.
Service Desk Mail ID	Email ID of BMC Remedy service desk.
Impact	Select the impact level of the ticket.
Urgency	Select the severity of the ticket.
Summary	Add summary for quick understanding of the issue reported.
Description	Describe the issue.

Log a Ticket (SDP)
Logs a ticket in ManageEngine ServiceDesk Plus. Ensure that ServiceDesk Plus is integrated with OpManager.

Parameter	Description
Name	Display name for the ticket.
Category	Select the appropriate category for the ticket.
Sub Category	Select the appropriate sub category.
Item	Select the appropriate item.
Priority	Select the priority level of the ticket.
Group	Select the group.
Technician	Select the technician to whom you want to assign the ticket.
Title	Subject of the ticket. You can use variables.
Description	Describe the issue. You can use variables.

Send Mail
Sends a mail to the email IDs specified. This is useful to notify the result/completion of a task in the workflow.

Parameter	Description
Name	Display name for the task.
From Email ID	Email ID of the sender.
To Mail ID	Email ID of of the recipients.
Mail Format	Email can be sent in plain text or html or in both the formats. Select the required format.
Subject	Subject of the email.You can use variables.
Message	Content of the email. You can use variables.

Send Popup Message
Opens a popup window with the given message on remote computers.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Message	Message that has to be displayed in the popup.

Send SMS
Sends SMS notifications to the mobile number specified. This is useful to notify the result/completion of a task in the workflow.

Parameter	Description
Name	Display name for the task.
Destination Device	Device on which the task has to be executed. Click on the select device icon to select the device or use ${DeviceName} variable. ${DeviceName} will be replaced with the name of the device that is selected in the Info-> Devices, during the workflow execution.
Message	Message that has to be sent as an SMS. Message should not exceed 160 characters.

Variables:
Variables are used to append dynamic values in a field of a task. Following are the variables:
${DeviceName} - Name of the device to which workflow has to be associated. Can be used in all fields
${WorkflowName} - Name of the Workflow that is to triggered. Can be used in all fields.
${Result} - Result of previous task.
${Alarm.ServiceName} - Name of the service for which an alarm is raised.
${URLAddress} - URL address
${Alarm.URLAddress} - URL address for which an alarm is raised.
${UserName} - Username of the device.
${Password} - Password of the device.
${Device.DisplayName} - Display name of the device for which an alarm is raised.
${Alarm.ProcessName} - Name of the process for which an alarm is raised.

Using Variables
Variables can be better understood with an example. Following is the workflow that has to be triggered as an action whenever a service down alarm is raised.
test-service-workflow

Task1: 'Test a service' task is created to test the service that is down. When the workflow is triggered, the variable ${Alarm.ServiceName`} is replaced with the name of the service that has gone down. ${DeviceName} is replaced with the name of device.
test-service

Task 2: The result of previous task (service up or down) is added as notes to the alarm using ${Result} variable.
add-note

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