Download AssetExplorer Service Pack

We recommend customers to move to the latest version.

Migrate from Build 4000 - 4016 to Build 4017	Migrate from Build 4017 to Build 5000	Migrate from Build 5000 - 5102 to Build 5103
Customers using builds 4000 to 4016 can install this Hotfix for migrating to the latest service pack to address the listed issues.	Customers using build 4017 can install this Upgrade pack to migrate to build 5000.	Customers using build 5000 to 5102 can install this Upgrade pack to migrate to build 5103.
Hotfix How to Install | README	Upgrade pack How to Install | README	Hotfix How to Install | README

Important Note

The Service pack is for upgrading from 5000 - 5102 to 5103. If you are a new user, download AssetExplorer 5103 directly.

Instructions to apply the Service Pack/Hotfix

1. Shut down AssetExplorer. (If AssetExplorer is running as a service, stop the service from Control Panel > Services window)
2. Take a backup of <assetexplorer-home>/mysql/data folder.
3. Run the script 'UpdateManager.bat (UpdateManager.sh for Linux) in the <assetexplorer-home>/bin folder. This opens the Update Manager tool.
4. Click "Browse" to select the Upgrade Pack file (the .ppm file that you'd downloaded) and then click "Install"
5. Follow the on-screen instructions to apply the Service/Upgrade Pack.
6. Once the upgrade is complete, start AssetExplorer Server.

If you need any assistance or clarifications, please contact assetexplorer-support@manageengine.com

How can I find the Build Number of AssetExplorer?

1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
2. You should see the Build number mentioned on the top right of the page.
3. Check the following image guide to locate the build number.

Need help ?

Want help with upgrading AssetExplorer to the latest version? Contact AssetExplorer Support