Service Packs

Important :

Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)

To upgrade Asset Explorer, import the certificate linked below during the upgrade process:

Click here to learn more about the upgrade process.

If you are a new user, download AssetExplorer directly.

Migrate from Build
7000, 7001, ..., 7200

Migrate from Build
7200, 7201, ..., 7300

Migrate from Build
7300, ...,7410 to 7420

Customers using build 7000, ..., 7006 can install this Upgrade pack to migrate to Build 7200. Customers using build 7200, ..., 7206 can install this Upgrade pack to migrate to Build 7300. Customers using build 7300, ..., 7410 can install this Upgrade pack to migrate to Build 7420.
Hotfix

SHA256 Value - efb385ae42987a379d5583d37e4b44f828683af0be79470d101adaa67ffd2b11

Hotfix

SHA256 Value - bea8ced78f7e8892cc7fe4b653ae4f706c2e19777f8b3f188ad87073715637e7

Hotfix

SHA256 Value - 48cdcf77e57df69bb3557111e168cf862c9c17cd9e8e56f1081debff7720e551

Skip the forced backup Entry :
-DSkipForcedBackUp_7200=true

Know more

Skip the forced backup Entry :
-DSkipForcedBackUp_7300=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_7200=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_7200=true
  • Save and execute the file to skip the forced backup process.

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_7300=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_7300=true
  • Save and execute the file to skip the forced backup process.

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_7310=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_7310=true
  • Save and execute the file to skip the forced backup process.
How to Install | README How to Install | README How to Install | README
Current Build Next Build ServicePacks/Hotfix
6982 7000
Download Service Pack Service Pack

SHA256 Value - 84fc613d8f0dbb1ace2bdb37fadd35a2e02421ca8425cd24769487161b7dacdc

Skip the forced backup Entry :
-DSkipForcedBackUp_7000=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_7000=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_7000=true
  • Save and execute the file to skip the forced backup process.
6970 6982 Download Service Pack Service Pack

SHA256 Value - 6e8f03828de4b7a175d38a4f2d2ed3d9de5c781b0b3f125beb3a0f06da628fb1

6800 6970
  • Windows

    Download Service Pack Service Pack

    SHA256 Value - 58fc34c7ddd49cdc41d194ddba9fa574610730a95493b2fe52368a3267318912

  • Linux

    Download Service Pack Service Pack

    SHA256 Value - e2847c7c9d552a01ee1dd78c660f953a581add80dd4614acd9a154f017c72a6f

Skip the forced backup Entry :
-DSkipForcedBackUp_6970=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6970=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6970=true
  • Save and execute the file to skip the forced backup process.
6700 6800 Download Service Pack Service Pack

SHA256 Value - 6fecc535b4260aa06aa0c3f943ba95029faf38d8cf61c9bb710f7030b9e36822

Skip the forced backup Entry :
-DSkipForcedBackUp_6800=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6800=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6800=true
  • Save and execute the file to skip the forced backup process.
6600 6700 Download Service Pack Service Pack

SHA256 Value - 57f2e013bdae3e3db81aff10ffbf08ff48b23c17458dbc135cb77f51421c0352

Skip the forced backup Entry :
-DSkipForcedBackUp_6700=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6700=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6700=true
  • Save and execute the file to skip the forced backup process.
6504 6600 Download Service Pack Service Pack

SHA256 Value - 8601c6594ca86671b25a2bf08598ac30319a1b53d49053bc4b7c591ce0039fda

Skip the forced backup Entry :
-DSkipForcedBackUp_6600=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6600=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6600=true
  • Save and execute the file to skip the forced backup process.
6500, ..., 6503 6504 Download Service Pack Service Pack

SHA256 Value - 9d066cbd0c9dddc6ea16fd67d70ace563b075e41bee1d00ee604a9316cc3fbce

6214 6500
  • Windows

    Download Service Pack Service Pack

    SHA256 Value - 3b948bcdc9391b5df59ca8be7325189ec658aca0abf42c4333d99a5b47f55a38

  • Linux

    Download Service Pack Service Pack

    SHA256 Value - d5f7a6afb924e6c4aa24ae2b995d6a8175b85b1ca9429d58ec1b1a43b7b8fe99

Skip the forced backup Entry :
-DSkipForcedBackUp_6500=true

Know more

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Find java -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6500=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6500=true
  • Save and execute the file to skip the forced backup process.
6200 6214 Download Service Pack Service Pack

SHA256 Value - 95a924ca4105d826f8d6a30727879aa8f61bb0e3cd93c26d83d5346e08a08f64

6131,6132 6200 Download Service Pack Service Pack
6116, 6117, ... 6131 6132 Download Service Pack Service Pack
6115 6116 Download Service Pack Service Pack
6104, ... 6114 6115 Download Service Pack Service Pack
6100, 6101, 6102, 6103 6104 Download Service Pack Service Pack
6000 6100 Download Service Pack Service Pack
5618 6000 Download Service Pack Service Pack
5614-5617 5618 Download Service Pack Service Pack
5607-5613 5614 Download Service Pack Service Pack
5606 5607 Download Service Pack Service Pack
5600 5606 Download Service Pack Service Pack
5504 5600 Download Service Pack Service Pack
5500 , 5501, 5502, 5503 5504 Download Service Pack Service Pack
5103 5500 Download Service Pack Service Pack
5000 - 5005, 5100 - 5102 5103 Download Service Pack Service Pack

Instructions to apply the Service Pack/Hotfix

NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in Assetexplorer Home directory.

  • Run the script 'UpdateManager.bat (UpdateManager.sh for Linux) in the/bin folder. This opens the Update Manager tool.
  • Click "Browse" to select the Upgrade Pack file (the .ppm file that you'd downloaded) and then click "Install"
  • Follow the on-screen instructions to apply the Service/Upgrade Pack.
  • Once the upgrade is complete, start AssetExplorer Server.

If you need any assistance or clarifications, please contact assetexplorer-support@manageengine.com

How can I find the Build Number of AssetExplorer?

In the AssetExplorer web client, click the "About" link at top right of the page.You should see the Build number mentioned on the top right of the page.

Check the below image to locate the build number.

ae-build

 

Upgrade to version 6954 and later:

With Asset Explorer 6954, the Update Manager application is already upgraded for security reasons. Therefore, users who wish to migrate to Asset Explorer 6954 and later must import a certificate before installing the PPM. This is a one-time process and the certificate will be automatically applied during future upgrades.

Click here to download the certificate.

To perform the upgrade,

The import certificate

To apply patch from console,

Need help ?

Want help with upgrading AssetExplorer to the latest version? Contact AssetExplorer Support

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