ServiceDesk Plus 8.0 New Features Home » Helpdesk Software Features
ServiceDesk Plus 8.0 New Features

Know what is served in your IT

Service Catalog

Showcase the IT services offered to your end users, and give a new face to your IT. Service catalog improves the operational efficiency by managing the delivery process from approval to fulfillment of the service request. Define the time involved for delivery of each service request and bind with a clear service level agreement. This module enables to create, maintain, approve, deploy, and monitor all the services offered with a defined process for each request.

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itil service catalog
Asset management agent based scanning

Discover assets accurately anywhere, anytime

Agent Scanning

With the new agent based scanning you can access any system from the remote network, independent of their location. The agent also helps to make a remote connection instantly and take control of the screen in seconds. Keep your remote asset inventory up to date with the new auto sync option which pushes the scanned asset details automatically from the remote location to the central sever at periodic intervals.

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Integrated Desktop Management

Desktop Central

ServiceDesk Plus now integrates with desktop central which allows you to install/uninstall software from the user computer, right from the request details page and saves you from unnecessary round trips.

help desk software integration with desktop management
Auto assign of help desk tickets

No more unassigned tickets in the queue

Auto Assign Tickets

The new auto assign feature distributes tickets based on the existing on your technicians, also checks for their availability and SLA tied to the tickets before dispatching them appropriately. It also comes with round robin method to distribute tickets equally to all the available technicians.

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API : automate and save money

Interact with others

Track the network failures and events automatically into the helpdesk with ServiceDesk Plus and save the cost involved with the technician adding this information manually. Your network failures are no longer in queue and gets added as a ticket without any delay.

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help desk software integration through API