Customers

"ServiceDesk Plus's multi-instance architecture enabled us to tailor workflows and reporting for IT, admin, marketing, payroll, and HR, ensuring that each unit's unique needs were met."

"We were into 75% of resolving end user queries. After implementing ServiceDesk Plus we met our expectation and we reached 98.8%."

"We are now close to 96% for response and 97.6% for resolution [SLA], with 96% reporting accuracy [using ServiceDesk Plus]."

"We operate across 52 countries, and when it comes to our customer base, our IT teams are in about 12 countries. ServiceDesk Plus helps us through the logical unification of our service management across our sites."

"The main competitor we looked at [was] ServiceNow, and we chose ServiceDesk Plus because of its ease of configuration."