New Features

• SupportCenter Plus provides you with 50 inbuilt reports which gives you immediate access to different reports based on Requests, Priority, Catogories, SLAs etc.
• It provides with the ability to create custom reports with the available custom reports template
• Matrix and Cross Tabulation reports with two different variables can also be created based on specific parameters
• With the MS SQL and My SQL Support, you can create custom report queries in order to create complex report requirements
• The reports can be exported in all possible document formats including XLS, CSV, PDF and DOC.

Benefits

• Assess the performance of your support team and monitor them better
• Streamline your support processes and cut the unwanted costs based on statistical data
• Reports help you to make strategic decisions and gives a bird's eye view of the support process

Addition to Knowledge Base and Solutions

• The solutions can be taken through a approval mechanism before being added up to the Knowledge base to prevent in appropriate content
• The solutions can be made available to the customers based on the business units in which they are client of.
• Reports help you to make strategic decisions and gives a bird's eye view of the support process