AD360 Support

In-order to analyze issues or other challenges faced by evaluators / customers, AD360 product team might request for product logs (Support Information). This will provide the team a clear understanding on the problem / challenge reported.

The creation of the support information can be done either automatically or manually.

How to automatically create and send information:

1. Click on Support Tab --> Support Info --> Create System logs: Auto

2. This will automatically create a support info file.

   Note: The time taken for creating the support info file can vary from a few seconds to minutes depending on the logs that have been created by the product over time.

3. Once the support info files are ready, save the file locally by clicking on the link provided

4. Attach the saved zip file and mail it to ad360-support@manageengine.com

5. Alternatively if the file size is large you can upload the saved file to our server by following the below steps.

   1. Type : http://bonitas.zohocorp.com/upload/index.jsp on a web browser

   2. Select "AD360" from the Product drop down menu

   3. Provide your Email address

   4. Add a comment

   5. Attach the saved support info file from the stored location

   6. Click on Upload

How to manually create and send Information:

1. Go to AD360 installation folder

2. Open the bin folder

3. Double click on "compressLogFiles.bat" file.

4. Go back to the installation folder and open logs\archive folder to find a zip file named in the format: "ssmmHHddMMyyyy".

5. Attach the zip file and mail it to ad360-support@manageengine.com

6. Alternatively if the file size is large you can upload the saved file to our server by following the below steps.

   1. Type : http://bonitas.zohocorp.com/upload/index.jsp on a web browser

   2. Select "AD360" from the Product drop down menu

   3. Provide your Email address

   4. Add a comment

   5. Attach the saved support info file from the stored location

   6. Click on Upload