Advanced analytics for BMC Helix ITSM

Upgrade to holistic IT service management with AI-powered insights for your IT data.

Advanced analytics for BMC Helix ITSM
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Eliminate blind spots and get 360-degree visibility into IT

Get visibility into all IT operations from a single pane of glass. Boost agent productivity, increase employee satisfaction, increase service quality, and reduce costs by leveraging AI and augmented analytics.

Eliminate blind spots and get 360-degree visibility into IT

Fast-track problem agent identification with AIOps

Eliminate the manual effort involved in tracking problem agents. AI-powered incident analysis groups related incidents together based on configuration item relationships, making way for faster root cause isolation.

Fast-track problem agent identification with AIOps

Reduce MTTR and MTTI with intelligent correlation

Integrate services, operations, changes, incidents, and problems under a single console. Auto-correlate events, establish relationships, and enable agents to solve more problems and issues faster.

Reduce MTTR and MTTI with intelligent correlation

Deliver excellence with better partnerships amongst agents

Empower agents to track critical metrics and KPIs and discover actionable information without writing a single line of code. Foster better collaboration amongst teams so they can determine impact and criticality and prioritize tasks.

Deliver excellence with better partnerships amongst agents

Forecast problems, reduce business risk, and lower costs

Predict problems, breakdowns, and downtime with contextual insight into maintenance cycles, service history, asset health, and more. Reduce risks and operations expenses by proactively servicing systems.

Rethink the way you run IT

No more hunting for information. No more silos. Get all the insight you need in one placewith Analytics Plus.

Here's what you get with Analytics Plus

  • Seamless integration
  • Augmented analytics
  • Layout-free dashboard builder
  • Out-of-the-box reporting
  • AI-driven analytics assistant
  • Custom formula builder
  • Customizable reports
  • Trend forecasting
  • Unified ITOps analytics
  • Role-, problem-, and process‑based dashboards
  • Scenario planning
  • Real-time collaboration