Help

    • Getting Started with Analytics Plus
    • A quick walk-through of the Analytics Plus user interface
    • Analyzing patterns to improve IT service delivery
    • Self Service Analytics for Enterprise IT and Beyond
    • Manage change better with advanced analytics
    • Crack open data silos using analytics
    • Webinar: How analytics helps you get a grip on your IT
    • Webinar: 5 essential revenue metrics that MSPs should be tracking
    • Integrating ManageEngine ServiceDesk Plus with Analytics Plus
    • How to create chart views
    • How to create a report on historical backlog trend based on priority
    • How to create a report showing SLA compliance and violation trend using Analytics Plus
    • How to create a performance timeline report
    • How to import data and perform an auto analysis
    • How to create a summary and a pivot view using Analytics Plus
    • How to create an all-in-one Servicedesk Plus request trend report using Analytics Plus
    • How to create a ServiceDesk Plus age-tier report using Analytics Plus
    • Integrating Analytics Plus with ManageEngine OpManager or Applications Manager
    • Create a ServiceDesk Plus report showing the avg number of requests per user, in each department
    • How to share reports, dashboards and tables using Analytics Plus
    • How to implement continual service improvement in your help desk - Part I - Request resolution time
    • How to implement continual service improvement in your help desk - Part II - SLA compliance
    • How to implement continual service improvement in your help desk - Part III - Service delivery
    • 7 reports that will change the way you manage your help desk
    • First response time
    • Technician leaderboard
    • Burn rate
    • Resolution age tier
    • Why averages don't give you the full picture
    • Request reopens
    • Keyword cloud
    • Advanced analytics for ServiceDesk Plus
    • Managing project delegation the right way
    • Complying with project targets
    • Understanding technician behavior
    • Tracking projects using burndown charts
    • Crack down on long-pending requests in your help desk
    • Spot areas that hamper technician performance
    • Track the efficiency of your knowledge base
    • How to manage IT projects like a pro using analytics.
    • Identify backlogs across customer accounts
    • Track finances across all accounts in an MSP helpdesk
    • Manage SLAs across several managed accounts
    • Identify the most profitable service groups using Gross Group Revenue
    • Ensure sustained profitability through revenue diversification in an MSP help desk
    • Boost your MSP's revenue using customer effective rates
    • Track down stale tickets to ensure customer satisfaction
    • Ensure customer retention through first call resolutions
    • Track your performance against help desk targets
    • How analytics for change management process can save you millions
    • Leverage monthly recurring revenue to enhance your MSP's business model
    • A bird's-eye view of your Amazon AWS infrastructure
    • Can analytics really help you improve help desk processes?
    • Track alarm trends and perform investigative analysis
    •  Monitor hardware utilization to boost your application's performance
    • Tackle scope changes across projects in your MSP help desk
    • Analyze time spent in different support groups
    • Deliver next-level customer support using advanced analytics for your service desk
    • Boost ROI by tracking the life cycle of help desk assets
    • Save big with advanced analytics for ServiceDesk Plus asset management
    • Track non-compliant assets in your help desk
    • Leveraging asset change history to prepare for audits
    • Monitor assets' financial data at various stages of their life cycle
    • Three ways to keep your end users happy
    • Derive unified insights by correlating IT Asset Management with Incidents and Changes
    • Reduce IT operational costs using analytics for asset management
    • How to effectively audit and monitor your asset inventory

Contact technical support

Toll free : [ +1-888-720-9500 ]

Send us an e-mail : analyticsplus-support@manageengine.com