All you need to know about Analytics Plus

E-book: A guide to implementing analytics in IT

The IT ecosystem is vast and diverse. Download this e-book to learn how to implement analytics in IT.
E-book: Seven reasons your help desk needs analytics

Download this e-book to learn how a full-fledged analytics solution can augment your help desk.
Sign up for a 1-on-1 session

Need help creating custom reports/dashboards? Sign up for a free session to learn from our experts.

Evaluator's zone

Get everything you need to engage with your data and get started with Analytics Plus.

Product guides

Get a thorough introduction to Analytics Plus, its features and customizations using our product guides.

Research brief

Gain in-depth technical knowledge from our collection of whitepapers and research briefs.

E-books

Choose from a range of interesting topics and expand your knowledge of IT analytics.

Latest updates

Stay updated with the latest features, updates, patches or hotfixes for Analytics Plus.

Videos

Take a virtual tour of Analytics Plus with our help videos, how-tos, webinars, and IT analytics in 90-second videos.

Getting started with Analytics Plus

Watch this video to get a quick introduction to Analytics Plus and learn how to build charts and dashboards.
How to create chart views using Analytics Plus

Learn how to create charts, reports, pivot, and summary tables using Analytics Plus.
Webinar: Save big with advanced analytics for ServiceDesk Plus asset management

Leverage analytics to save big on each stage of your assets' life cycle.
IT analytics in 90 seconds: Technician load factor

Ensure faster resolutions by balancing technician work load effectively using analytics.
IT analytics in 90 seconds: Monitor inactive privileged users to mitigate security risks

Stay on top of suspicious activities from inactive privileged users using analytics.
More Videos >>

Explore more videos

Watch expert-led how-to videos, webinars, overviews and more.

Webinars

Explore analytics at your own pace. Sign up for expert-led 40-minute sessions on a range of topics.

7 reports that will change the way you manage your help desk

Learn how to leverage analytics and take control of your IT.
Streamline project management with advanced analytics for Jira

Learn how advanced project analytics can help you gain valuable insights into your teams and processes.
IT professionals' guide to gaining organizational visibility

Learn how IT teams can facilitate cross-functional business visibility by providing access to data and analytics.
Mitigate endpoint security gaps for your remote workforce using analytics

Learn how to leverage analytics to identify and mitigate security gaps in your mobile security framework.
More webinars >>

View more webinars

Explore various topics in IT analytics with our experts.

Case studies

Connect with analytical experts, get a deeper understanding of IT analytics, and hone your analytical skills.

Get help

Connect with analytical experts, get a deeper understanding of IT analytics, and hone your analytical skills.

Help

Explore Analytics Plus resources

Popular

E-book: A guide to implementing analytics in IT

E-book: Seven reasons your help desk needs analytics

Sign up for a 1-on-1 session

Evaluator's zone

Evaluator's guide

Data sheet

Overview presentation

Compare editions

Product guides

User guide

Best practices guide

Research brief

White paper by EMA research

Infographic - Industry insight

Market brief

E-books

The secret to creating powerful dashboards

10 must-have reports for the help desk manager

Five revenue metrics every MSP should track

Choosing the right chart for your IT data

Seven reasons your help desk needs analytics

6 ways analytics can facilitate proactive IT operations management

A guide to implementing analytics in IT

5 cost-saving opportunities in the IT asset life cycle

Resolve your help desk's biggest challenges with analytics

The seven missing metrics in your agile project management dashboard

Comprehensive guide to data democratization

5 ways to create a chaos-free NOC

6 help desk hacks to reduce your ticket volume

Latest updates

Service packs

What's new?

Release notes

Videos

Getting started with Analytics Plus

How to create chart views using Analytics Plus

Webinar: Save big with advanced analytics for ServiceDesk Plus asset management

IT analytics in 90 seconds: Technician load factor

IT analytics in 90 seconds: Monitor inactive privileged users to mitigate security risks

Explore more videos

Webinars

7 reports that will change the way you manage your help desk

Streamline project management with advanced analytics for Jira

IT professionals' guide to gaining organizational visibility

Mitigate endpoint security gaps for your remote workforce using analytics

View more webinars

Case studies

Vizstone

Toyota Boshoku America

Home Partners of America

F4 IT Services

Happiest Minds Technologies

Lebara

Get help

Community

Support

1-on-1 expert sessions

FAQs

Contact technical support