Read detailed instructions for installing and configuring Analytics Plus.
A few recommended guidelines to help users deploy or evaluate Analytics Plus.
Download the latest updates and hot-fixes with instructions for upgrading.
Explore the latest features and enhancements in Analytics Plus.
Stay updated about the latest product features and improvements.
How Analytics Plus is designed to empower digital transformation with quick time to value.
All you need to know about ITSM analytics.
Why it's the right time for analytics.
Discover KPIs and metrics that can tell you how profitable your business truly is.
Learn how to build business dashboards that inform, impact, and inspire action.
Learn to troubleshoot burning issues with these must-have help desk reports.
Learn how an analytics solution can augment your help desk management.
Getting Started with Analytics Plus.
A quick walk-through of the Analytics Plus user interface.
Analyzing patterns to improve IT service delivery.
Self Service Analytics for Enterprise IT and Beyond.
Manage change better with advanced analytics.
Can analytics really help you improve help desk processes.
Crack open data silos using analytics.
Dealing with IT chaos using analytics.
5 essential revenue metrics that MSPs should be tracking.
Integrating ManageEngine ServiceDesk Plus with Analytics Plus.
Creating chart views.
How to create a report on historical backlog trend based on priority.
How to create a report showing SLA compliance and violation trend using Analytics Plus.
How to create a performance timeline report.
How to import data and perform an auto analysis.
How to create a summary and a pivot view using Analytics Plus.
How to create an all-in-one Servicedesk Plus request trend report using Analytics Plus.
How to create a ServiceDesk Plus age-tier report using Analytics Plus.
Integrating Analytics Plus with ManageEngine OpManager or Applications Manager.
Create a ServiceDesk Plus report showing the avg number of requests per user, in each department.
How to share reports, dashboards and tables using Analytics Plus.
How to implement continual service improvement in your help desk - Part I - Request resolution time
How to implement continual service improvement in your help desk - Part II - SLA compliance
How to implement continual service improvement in your help desk - Part III - Service delivery
7 reports that will change the way you manage your help desk
IT analytics in 90 seconds: First response time
IT analytics in 90 seconds: Technician leaderboard
IT analytics in 90 seconds: Burn rate
IT analytics in 90 seconds: Resolution age tier
IT analytics in 90 seconds: Why averages don't give you the full picture
IT analytics in 90 seconds: Request reopens
IT analytics in 90 seconds: Keyword cloud
Advanced analytics for ServiceDesk Plus' request history, projects, and solutions module.
IT analytics in 90 seconds: Managing project delegation the right way
IT analytics in 90 seconds: Complying with project targets
IT analytics in 90 seconds: Understanding technician behavior
IT analytics in 90 seconds: Tracking projects using burndown charts
IT analytics in 90 seconds: Crack down on long-pending requests in your help desk
IT analytics in 90 seconds: Spot areas that hamper technician performance
IT analytics in 90 seconds: Track the efficiency of your knowledge base
How to manage IT projects like a pro using analytics.
All you need to know to get started with Analytics Plus.
Get a quick overview of what Analytics Plus is all about.
Get a quick look at what Analytics Plus has to offer.
Learn more about the different editions of Analytics Plus.
Connect with other Analytics Plus power users; share ideas, learn and grow.
Contact details for Analytics Plus technical support, sales enquiries, and more.
Sign up for our daily sessions and get expert help in building reports, dashboards and more.
Get answers to popular questions about Analytics Plus' features.
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