Advanced analytics for incident management.

Understand, investigate, and diagnose incidents faster using advanced analytics. Uncover areas of improvement, reduce the volume of incidents, minimize recurring incidents, and manage the complete life cycle of incidents.

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Advanced analytics for incident management

View live dashboards

  • Click to view live dashboard Ticket Resolution Dashboard
  • Click to view live dashboard Incoming Tickets Dashboard
  • Click to view live dashboard SLA Analysis

Avoid chaos and SLA violation.

Leverage analytics to critically review incident resolution workflows and identify process-level bottlenecks. Establish quick-response guidelines to resolve incidents within SLAs.

Avoid chaos and SLA violation

Reduce recurring incidents.

Segment incidents by category and use root-cause analysis to determine which underlying problems are causing recurring incidents in each category. Use your findings to take corrective measures and minimize recurring incidents.

Reduce recurring incidents

Gear up for high incident volumes.

Correlate change implementation and incident volumes. Identify which changes are likely to result in downtime. Provide proactive simulation training for your staff to handle such change-related incidents in future.

Gear up for high incident volumes

Reduce the impact of showstopping incidents.

Perform impact analysis to understand how major incidents affect business-critical services. Create workarounds to minimize the impact of high-severity incidents and ensure business continuity.

Reduce the impact of showstopping incidents

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