Project Manager at Happiest Minds
IT consulting and services
"Earlier it used to take days to prepare reports–now our customers can fetch the insights themselves in seconds"
Happiest Minds Technologies, a digital transformation company serving global clients across varied industries, needed to streamline IT operations and keep pace with growing infrastructure and performance demands. To achieve this, the company deployed a suite of ManageEngine solutions. Analytics Plus in particular enabled faster reporting, unified visibility, and actionable insights to meet strict SLAs and maintain high customer satisfaction.
Here's the team from Happiest Minds Technologies, Bhuvankumar V, delivery director, Digital Operations Center, and Shalini Nair, project manager, sharing how Analytics Plus transformed their IT operations:
The team at Happiest Minds shared that Analytics Plus worked like a wonder for them. With predefined and customizable KPIs, along with features like Zia Insights for instant interpretations, it transformed visibility, reduced reporting time, and helped them eliminate penalties while maintaining SLA performance.
