Max Healthcare gains real-time visibility into healthcare IT performance with Analytics Plus
Dipankar Ghosh,
associate general manager IT, Max Healthcare
ManageEngine solutions used
Analytics PlusServiceDesk PlusEndpoint Central“We start our daily operations with Analytics Plus. It has become essential for visibility, decision-making, and managing our IT environment.”
—Dipankar Ghosh, associate general manager IT at Max Healthcare
Max Healthcare, one of India's leading private healthcare providers, operates a network of multi-specialty hospitals in a fully digital, paperless environment. With critical systems like EHR, patient records, and clinical workflows entirely dependent on IT, ensuring uptime, visibility, and performance is essential—not just operations, but for patient care.
To manage this complexity, Max Healthcare deployed a suite of ManageEngine solutions to streamline IT operations and improve service delivery.
The IT team lacked a scalable way to generate actionable insights. Reporting was manual and time-consuming, and teams spent four to five hours extracting and preparing data in Excel before any insights could be derived. This limited visibility delayed decision-making, and made governance and compliance reporting reactive rather than proactive.
To overcome this, Max Healthcare adopted Analytics Plus as its central analytics platform for IT service management. Post its adoption, Analytics Plus transformed how the team accessed, analyzed, and acted on operational data.
With Analytics Plus, the IT team can now:
Track SLA performance, ticket volumes, and service trends in real time
Access centralized dashboards for daily operational monitoring
Receive automated alerts for threshold breaches and critical metrics
Instantly generate reports for governance and compliance reviews
Shift focus from manual reporting to insight-driven decision-making
Here's Dipankar Ghosh, associate general manager IT at Max Healthcare, sharing how Analytics Plus transformed their IT operations:
“Earlier, we had to extract data into Excel, and it took four to five hours to prepare reports. Now Analytics Plus gives us real-time data, alerts, and dashboards. One resource who was working on reports is now focused on analyzing outcomes.”
—Dipankar Ghosh, associate general manager IT at Max Healthcare
By leveraging Analytics Plus alongside other ManageEngine solutions, Max Healthcare achieved 99% SLA compliance across IT operations and reduced mean time to resolve from over four hours to under two hours. This led to improved operational efficiency, strengthened SLA performance, and enabled IT teams to focus more on outcomes rather than manual reporting processes.
