Narayana Health simplifies healthcare operations with Analytics Plus
Satyajeet Soukur,
ITSM head, Narayana Health
ManageEngine solutions used
Analytics PlusServiceDesk PlusSite24x7Endpoint CentralNarayana Health, one of India's prominent healthcare organizations, manages thousands of endpoints, servers, and critical healthcare IT assets and needed a more structured and reliable IT service management ecosystem. The organization previously relied on a custom-built ITSM tool but faced challenges around workflow standardization, reporting visibility, SLA management, and operational reliability.
To address these challenges, Narayana Health adopted the ManageEngine ecosystem. Analytics Plus played a critical role in helping the IT team gain actionable visibility across service management workflows, SLA performance, and infrastructure operations. Through centralized dashboards and reporting, the organization improved reporting accuracy, monitored operational trends, and made faster, data-driven decisions.
Here's Satyajeet Soukur, ITSM head at Narayana Health, sharing how Analytics Plus transformed their IT operations:
“Once we adopted Analytics Plus, it became very easy for our users, including doctors, to gain visibility into IT operations. The solution provided actionable insights for decision-making and significantly improved our reporting accuracy and overall service delivery.”
—Satyajeet Soukur, ITSM head at Narayana Health
By leveraging Analytics Plus alongside other ManageEngine solutions, Narayana Health achieved:
Improved SLA response and resolution rates from nearly 65% to over 97%.
Faster mean time to resolve across IT incidents.
Improved reporting accuracy and operational visibility.
Better CSAT scores and positive feedback from users and doctors.
Real-time alerts and proactive monitoring for critical IT services.
The organization also highlighted the ease of use, healthcare-focused operational flexibility, and strong support from the ManageEngine team as key contributors to their successful IT transformation journey.
