HubSpot CRM

HubSpot CRM Advanced Analytics

HubSpot CRM Advanced Analytics powered by Analytics Plus empowers you with deep sales analytical capabilities over your data in HubSpot CRM. This integration enables you to keep track of your Key Sales Performance metrics and optimize your sales execution.

Integrating HubSpot Advanced Analytics with Analytics Plus lets you create custom reports to track your sales pipeline, visualize your sales conversion funnels, measure sales team performance, forecast your sales, and so much more with ease.

General

  1. What is Analytics Plus?
  2. Why HubSpot CRM Advanced Analytics connector?

Pricing

  1. Who is a User?
  2. Who is a Concurrent Viewer?
  3. How is the licensing model calculated?
  4. How is the concurrent licensing model calculated?

Setup

  1. How do I set up the HubSpot CRM Advanced Analytics?
  2. How long should I wait for my HubSpot CRM data to initially appear in Analytics Plus?
  3. I received an email which said 'Setup Process Failed'/'Synchronization Process Failed'. What should I do?
  4. How frequently can I synchronize my data with Analytics Plus?
  5. Can I edit the HubSpot CRM connector Synchronization setting?
  6. Can I synchronize my HubSpot CRM data instantly?
  7. Can I set up the HubSpot CRM within any other existing workspace or in any other Advanced Analytics workspace?
  8. Can I add/modify data in the HubSpot CRM data tables from within Analytics Plus?
  9. Can I add new columns to the HubSpot CRM data tables from within Analytics Plus?
  10. Can I add new data tables in this workspace to create reports & dashboards?
  11. Can I transfer my HubSpot CRM connector to another admin account?
  12. How do I re-authenticate my account in Analytics Plus?
  13. How can I remove the setup?

Reporting Features

  1. How can I create reports using this connector?
  2. What are the modules in HubSpot CRM on which I can create reports?
  3. Can I create reports using the columns from different modules?
  4. What are the report types supported by Analytics Plus?
  5. What are Formulas (metrics) in reports?
  6. How do I create my own formulas (metrics) in Analytics Plus?
  7. What are the default formulas added by Analytics Plus on setting up this connector?
  8. Can I combine data from other sources with the data from HubSpot CRM to create reports and dashboards?
  9. Can I join data from multiple tables to create reports?
  10. What are Query Tables?

Cross-Functional Analytics with Business Applications

  1. What are the popular business applications that I can integrate HubSpot CRM with?
  2. How can I analyze the data from the business applications along with HubSpot CRM?
  3. Will a relationship (lookup) be created automatically between HubSpot CRM and the third party applications that I integrate HubSpot CRM with?

Users, Sharing & Collaboration

  1. How do I share the reports in Analytics Plus with my colleagues?
  2. Why are other members of my company not able to access the reports created?
  3. How can other members of my company create reports?
  4. Why can't other users edit the reports that I have shared with them?
  5. Can I share the same report created by multiple users with different criteria associated, so that they see different data?
  6. Can I export a report/dashboard?
  7. How can I print the reports & dashboards created in Analytics Plus?
  8. How can I email reports & dashboards created in Analytics Plus in a scheduled manner?
  9. How do I embed my reports in my intranet, blog or presentation?

Solutions

  1. Does Analytics Plus offer rebranding?

Help & Support

  1. How do I get technical support on Analytics Plus?
  2. Can I have someone from Analytics Plus do a demo of this for me?

Solution Catalog

You can access a catalog of useful solutions that will guide you in creating reports for widely asked Key Sales Performance metrics over the HubSpot CRM data. Click here to learn more.

 

General

1. What is Analytics Plus?

ManageEngine Analytics Plus is an on-premises reporting and business intelligence service that helps you to easily analyze your IT data and create insightful reports & dashboards for informed decision-making. It offers the following important capabilities:

Import data from different sources: 

Ease of use:

  • ‌Drag and drop report building capability with an user-friendly interface.
  • Little or no technical expertise needed.
  • Auto analysis feature builds charts and dashboards for any type of data.

Powerful visualizations:

  • Turns your table data into visualizations.
  • Auto-selects the right type of chart based on data type.
  • More than 30 types of charts to represent your data.

Intuitive dashboards:

Custom functions:

  • Built in formula engine that lets you choose from a wide range of mathematical and statistical functions. 
  • Use custom formulas or aggregate formulas to derive new columns.

Sharing and Collaboration:

Exporting data:

Out-of-the-box Integrations:

Also, check out our Getting Started Video.

2. Why HubSpot CRM Advanced Analytics connector?

HubSpot CRM Advanced Analytics Connector enables you to import your helpdesk data in HubSpot CRM into Analytics Plus for advanced reporting and analysis. This connector brings in all the capabilities of Analytics Plus described above to HubSpot CRM users.

  • A full-featured business intelligence (BI) and reporting tool that can slice & dice your HubSpot CRM data to create any report/dashboard you require.
  • Over 75+ reports and dashboards that anyone using HubSpot CRM will find great value in.
  • Create your own reports and dashboards based on not only your HubSpot CRM data but also from other data sources and integrations
  • Share reports and dashboards with your colleagues.
  • Schedule and email your reports whenever you want.
  • Export your reports as PDF, HTML, Excel, CSV and image files.
  • Embed your reports on websites, blogs etc.

Pricing

1. Who is a User?

Anyone who needs to create or share reports and dashboards in Analytics Plus is considered a user. As a user, you will need a license to log into the application to be able to create reports.

2. Who is a Concurrent Viewer? 

Concurrent viewers are those who only wish to view published dashboards and reports. 

3. How is the licensing model calculated?

Anyone who needs to create or share reports and dashboards in Analytics Plus is considered a user. As a user, you will need a license to logon to the application to be able to create reports.
The licensing model in Analytics Plus is based on:

  • Users - Those who need to create reports and dashboards. The base pack starts at 2 users.
  • Concurrent viewers - Each concurrent viewer license is equivalent to 1 concurrent user session that can be established to view published reports or dashboards. The base pack starts at 5 viewers. This is an optional component.

The final price is calculated based on the total number of users and concurrent viewers. For example, if you need a quote for 2 users and 5 viewers, it would cost you ($2395+$995) in an annual subscription. 

4. How is the concurrent licensing model calculated?

The number of concurrent viewers is based only on the total number of concurrent users accessing the published reports or dashboards. For instance, if you have 10 concurrent viewer licenses, a total of 10 users can view your published reports and dashboards, at the same time. Additional users will have to wait for one of the first 10 users to close their browser tab/window in order to view published reports. Once a user session is closed, it may take up to two minutes before the session can be re-used by a different user.

Setup

1. How to Setup HubSpot CRM Advanced Analytics?

Also, refer:

2. How long should I wait for my HubSpot CRM data to initially appear in Analytics Plus?

After configuring the connector, you might have to wait about five minutes for the connection to be established. You will receive an email notification once the import is complete. If you access the workspace before the initial fetch, it will not display any data.

3. I got this email which said 'Setup Process Failed'/'Synchronization Process Failed'. What should I do?

The import/sync process of your HubSpot CRM data rarely fails due to some technical glitch. You will receive a mail notification of the occurrence. Let's look at the two cases associated with this issue.

Case 1: You will receive the Setup Process Failed mail when there is a failure during the initial fetch. In this case, we request you to:

  • Open the workspace in which you have set up the connector.
  • Select the Data Sources button from the side panel, and if multiple connectors are setup, select HubSpot from the options listed.
  • In the Data Sources tab that appears, click the Retry Now link.
  • If the issue persists please do write to analyticsplus-support@manageengine.com

Case 2: You will receive the Synchronization Failed mail if there is a failure during the data synchronization process. In this case, Analytics Plus will retry the data sync process. You will be notified again in case of a failure. Please note that the import schedule will get suspended after five successive failures. In such case, please write to analyticsplus-support@manageengine.com

4. How frequently can I synchronize my data with Analytics Plus?

You can choose to synchronize your data at these intervals mentioned below.

  • 3 Hours
  • 6 Hours
  • 12 Hours

5. Can I edit the HubSpot CRM connector Synchronization setting?

Yes, you can edit the HubSpot CRM connector synchronization setting if you are the Account admin who had set up the connector for Analytics Plus.

To perform this sync:

  • Open the HubSpot CRM Insights workspace.
  • Select the Data Sources button from the side panel, and if multiple connectors are setup, select HubSpot from the options listed.
  • In the Data Sources tab that opens, click the Edit Setup link.

  • Make the necessary changes and click Save.

6. Can I perform an ad hoc synchronization from HubSpot CRM?

Yes. To synchronize your data on ad hoc basis:

  • Log in to your Analytics Plus account.
  • Open the corresponding workspace.
  • Select the Data Sources button from the side panel, and if multiple connectors are setup, select HubSpot from the options listed.
  • In the Data Sources tab that opens, click Sync Now.

  • HubSpot CRM data will get instantly synchronized.

7. Can I set up the HubSpot CRM Advanced Analytics in any other existing Workspace or in any other Advanced Analytics Workspace?

Yes, to set up HubSpot CRM Advanced Analytics in in an existing workspace:

  • Open the workspace into which you would wish to import your HubSpot CRM data.
  • Click the Import Data button in the Explorer tab or select Create > New Table/Import Data.
  • In the Create New Table tab that opens, select Import from HubSpot CRM.
  • In the Import from HubSpot CRM dialog that opens, authenticate your HubSpot CRM account.
  • Select the module and the corresponding fields that need to be imported into Analytics Plus.
  • Select the necessary schedule import options in the Schedule Import Settings section and click Next.

Your HubSpot CRM data will be imported into your workspace. Refer this setup presentation.

8. Can I add/modify data in the HubSpot CRM data tables in Analytics Plus?

No, you cannot add/modify data in the HubSpot CRM data tables. Data from HubSpot CRM application will automatically get synced into Analytics Plus in different tables. You cannot edit any of this data or add new data records from within Analytics Plus.
However, you can add new tables and add/import data into that, to create reports combining it with the data from HubSpot CRM.

9. Can I add new columns to the HubSpot CRM data tables in Analytics Plus?

No, you cannot add new columns. However, you can add Custom and Aggregate Formulas (i.e., calculated fields) to these tables to help you create powerful reports. Refer Adding Formulas in Analytics Plus to know more.

10. Can I add new data tables in this workspace to create reports & dashboards?

Yes, you can add new data tables. Click Create > New Table to add a new table in the existing HubSpot CRM workspace.

With this feature, you can import data from other sources or add them manually into your workspace to analyze and create reports combining this with your HubSpot CRM data. You can also import data from other business applications like Salesforce and support applications like ServiceDesk Plus etc. With Analytics Plus API you can integrate data from other applications.

Refer:

11. Can I transfer my HubSpot CRM connector to another admin account?

At present, we do not provide an option in the user interface to transfer ownership to another account. If you require this transfer, please mail to analyticsplus-support@manageengine.com and we will do this for you.

Once the transfer is done, the new administrator must re-authenticate their account. Refer to the next question to learn how.

12. How do I Re-authenticate my HubSpot account in Analytics Plus?

  • Open the corresponding workspace.
  • Select the Data Sources button from the side panel, and if multiple connectors are setup, select HubSpot from the options listed.
  • In the Data Sources tab that opens click Re-authenticate.

  • Enter your credentials and re-authenticate your account.

13. How do I remove this setup?

  • Log in to your Analytics Plus account.
  • Open the corresponding workspace.
  • Select the Data Sources button from the side panel, and if multiple connectors are setup, select HubSpot from the options listed.
  • In the Data Sources tab that opens, click the Settings icon and select Remove Data Source as shown in the snapshot.

Reporting Features

1. How can I create reports using this connector?

You can easily create your own reports using the drag & drop designer of Analytics Plus.

To do so, refer the following content:

Note
  • To create your own reports using this connector, you need to either be the administrator or the workspace owner.

2. What are the modules in HubSpot CRM on which I can create Reports?

You can create reports using the data from the following modules:

  • Contacts
  • Companies
  • Deals
  • Deal Pipelines
  • Owners
  • Deal Associations

3. Can I create reports using the columns from different modules?

Yes, you can create reports using the columns from different tables. All the modules (tables) from HubSpot CRM will be linked by default. You can create reports with a simple drag and drop gesture of the required columns into the reports designer.

4. What are the report types supported by Analytics Plus?

Analytics Plus supports a wide variety of reports.

  • Charts - Pie, ring, bar, stacked bar, stacked area, scatter, line, bubble, packed bubble, heat map, combination, area, funnel, web and map charts are the different types of charts available. 
  • Pivot tables (Matrix Views)
  • Summary view
  • Tabular view
  • Dashboards (multiple reports arranged in the same page)
  • KPI Widgets

5. What are Formulas/metrics in reports?

Formulas are calculations that you could define using the powerful formula engine in Analytics Plus to help create required reports. Refer Adding Formulas in Analytics Plus to know more.

6. How do I create custom Formulas in Analytics Plus?

You can create a custom formula by clicking Add > Formula Column/Aggregate Formula in a Table. Refer the Custom Formulas section in the Analytics Plus help document.

7. What are the default formulas that gets added by Analytics Plus on setting up this connector?

The default formulas added by Analytics Plus are listed below. You can view these formulas by opening the corresponding table and selecting Add > Edit Formulas from the toolbar.

The following are the default formulas in the Deals table:

Formula NameFormulaFormula TypeDescription
Amount Tierif( "Amount" >= 0, if( "Amount" <= 10000, '1. 0 - $10K',if( "Amount" <= 20000, '2. $10,001 - $20K',if( "Amount" <= 30000, '3. $20,001 - $30K', if ( "Amount" <= 40000, '4. $30,001 - $40K','5. Above 40K')))), '6. Negative - Not Valid')Formula ColumnClassifies the revenue made into different baskets, e.g., amount less than 10,000 into 0 - 10k etc.
Age Tierif( "Age in Days" >= 0,if( "Age in Days" <= 60, '1. 0 - 60 days',if( "Age in Days" <= 120, '2. 61 - 120 days',if( "Age in Days" <= 180, '3. 121 - 180 days', if( "Age in Days" <= 360, '4. 181 - 360 days','5. Above 360 days')))), '6. Negative - Not Valid')Formula ColumnClassifies the time spent on a each deal to close it, into different time period baskets, e.g., within 60 months, within 120 days etc.
Age in Daysdatediff( "Close Date","Create Date")Formula ColumnNumber of days it took for a deal to be closed.
Won Amountsum(if("Deals"."Deal Stage"='closedwon',"Deals"."Amount",NULL))AggregateProvides the won amount.
Won Deals Countcount(if("Deals"."Deal Stage"='closedwon',"Deals"."Deal ID",NULL))AggregateProvides the count of the deals won
Win Rate %count(if("Deals"."Deal Stage"='closedwon',"Deals"."Deal ID",NULL))*100/count(if("Deals"."Deal Stage" in ('closedwon','closedlost'),"Deals"."Deal ID",NULL))AggregateProvides the Win Rate (in %) of sales. This is calculated as a Ratio between number of deals won and total number (won + lost) of deals
Expected Revenuesum("Deals"."Amount"*"Deal Pipelines"."Probability")AggregateDisplays the total amount of revenue expected.
Average Deal Size WonAvgif("Deals"."Deal Stage"='closedwon',"Deals"."Amount",NULL)AggregateProvides the average size of deals won.
Won Amount vs Expected Revenue"Deals"."Won Amount"*100/"Deals"."Expected Revenue"AggregateRatio of sum of sales won against the sum of expected revenue.
Average Sales CycleAvgif("Deals"."Deal Stage" IN ('closedwon','closedlost'),"Deals"."Age in Days")AggregateThe average number of days it takes to close a deal (the sale can either be won or lost, but the deal stage shouldn't be in an open state).

8. Can I combine data from other sources with the data from HubSpot CRM to create reports and dashboards?

Yes, you can combine data from your other sources with your HubSpot CRM application data for analysis.
To do this, you need to add/import a new data table into the HubSpot CRM workspace and then define a look-up to join it with the synchronized table from HubSpot CRM.

To define a lookup relationship between two tables, it is essential that the tables have at least one column which is common between them. Follow the below steps to look up a column from HubSpot CRM along with the data from any other source.

  • Open the corresponding table, right click the column header and select Change to Lookup Column.
  • In the Change to Lookup Column dialog that opens, select the column to look up.
  • Click Ok

Please do note that you can create Lookup only to columns in the tables that are not from the same data source. Click here to learn more. 

9. Can I join data from multiple tables to create reports?

Yes, you can join data from multiple tables to create the reports. Refer Joining Tables in Analytics Plus for detailed help on this.​

10. What are Query Tables?

Analytics Plus allows you to pull the data required by writing standard SQL SELET Queries. This feature is called Query tables, using which you can also combine data from different tables and create reports from the same. Click here to learn more.

Cross-Functional Analytics with Popular Business Applications

1. What are the popular business applications that I can integrate and analyze HubSpot CRM with?

You can import and analyze data from all the applications that Analytics Plus offers integration with. Please refer our Integrations page to know more.

2. How can I analyze the data from the third party business applications along with HubSpot CRM?

To import data from the third party business apps,

  • Open the HubSpot CRM workspace.
  • Click the Import Data button.
  • In the Create New Table tab that opens, select the application that you wish to import.
  • Provide the necessary authentications.
  • Select the necessary modules and fields, and the schedule import options.
  • Click Create.

3. Will a lookup relationship between the related modules from HubSpot CRM and other third-party application be created automatically?

A lookup relationship will not be created automatically between the HubSpot CRM modules and the modules of the application that you are trying to import. You will have to manually link the tables using a lookup relationship.

To manually create a lookup relationship, refer this help document.

Users, Sharing & Collaboration

1. How do I share the reports in Analytics Plus with my colleagues?

You can easily share the reports that you create with the other users in your organization. Refer the Sharing and Collaboration help page for more details on this.

Once you privately share a report to your colleagues, they will be able to access the reports. Click here to learn how to access these shared reports. 

2. Why are other members of my company not able to access the reports that I create?

When a HubSpot CRM Administrator configures the HubSpot CRM - Analytics Plus, the tables, and reports will be available only to them, by default. The Administrator has to share the workspace with other members of the company. Only then will the default reports be accessible by those members.

To know more, refer the Sharing and Collaboration help page.

3. How can other members of my company create reports?

The user should be added as a workspace admin in the HubSpot CRM workspace created in Analytics Plus. Then the user will be able to access all the data & reports, create new reports, and do any operation that you could do on the workspace. 

To know more, refer the Sharing and Collaboration help page.

4. Why can't other users edit the reports that I have shared with them?

This is the expected behavior. If the user being shared to is a workspace admin, they can edit the reports. If a normal user wants to edit a report, they can save the report in their account under a different name using the Save As option, after which it can be edited. 

5. Can I share the same report created to multiple users with different criteria associated, so that they see different data?

Yes, you can. Refer the Variables and Apply Filter criteria help documents.

6. Can I export a report/dashboard?

Yes, you can export the report/dashboard in various file formats such as CSV, EXCEL, PDF, HTML, and Image. Click here to learn more.

7. How can I print the reports & dashboards created in Analytics Plus?

In order to print the report/dashboard, you first need to export it. You can export the report in various file formats such as CSV, EXCEL, PDF, HTML and Image. Click here to learn more.

Note: If you are a user to whom a report has been shared and you want to take a print, ensure you have been provided the Export permission to the report by the Administrator. 

8. How can I email reports & dashboards created in Analytics Plus in a scheduled manner?

If you are the Account Administrator of the Analytics Plus or a Workspace Administrator, you can schedule reports and dashboards to be emailed automatically. Refer to the email schedule section to learn more.

9. How do I embed my reports in my intranet, blog or presentation?

You can easily embed the reports & dashboards created in Analytics Plus in your website, web application or blog. Refer Embedding in Web Pages/Blogs to know more about this.

Solutions

 1. Does Analytics Plus offer rebranding?

Yes, Analytics Plus supports logo rebranging. Click here to learn more.

Help & support

1. How do I get technical support on Analytics Plus?

We offer 24x5 technical support (Monday to Friday). If you need our assistance, kindly mail your questions to analyticsplus-support@manageengine.com.
You can also reach out to us on our toll-free numbers

  • United States: +1 408 454 4202
  • India: +91-44-46447058  Extn: 6222 

2. Can I have someone from Analytics Plus do a demo of this for me?

Yes, certainly. Register for a demo in this page.

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