Manage Settings

Manage Settings

The Manage Settings page allows the Server Administrator to control all product settings. To access this page, click the Settings icon displayed on the top-right corner of your ManageEngine Analytics Plus page.

Mail Configuration

Mail servers are configured to send emails to desired destinations. For instance, when you send scheduled emails of your reports, you need to the configure mail server through which mails are to be sent. 

Follow the given steps to configure the mail server:

  • In the Settings page, click the Mail Configuration tab.

  • Provide the SMTP server name and the port number.

  • Provide the email address . It will be used as the sender address.

  • Provide the user name and password, if the SMTP server requires authentication details (Select the checkbox).

  • For TLS Support in the mail server configuration, click the TLS Enabled checkbox.

  • To enable Secure Connection(SSL), check the SSL Enabled checkbox.

  • If the chosen mail server is down for some reasons, you have an option to configure a Standby Mail Server that functions as a back up mail server. Check the Configure a standby mail server checkbox.

  • To test if the configured settings are functioning properly, click the Test Primary Server Settings button.

  • Click Save to save the configuration.

  • The SMTP server is configured and all the e-mails will be sent through this server.

Proxy Configuration

To monitor any URL that is available on the Internet, the requests have to be routed through a HTTP proxy server. This can be done by setting up the proxy configuration.


Follow the steps given below to configure a proxy server:

  • Open Settings by clicking on the Settings icon present on the top right corner of the ManageEngine Analytics Plus product.

  • Click on the Proxy Configuration tab.

  • Select the Automatically detect settings radio button present on the top, if the proxy is to be detected automatically and click on the Save button.

  • To specify the proxy settings manually, select the Use a proxy server radio button present on the top, and specify the following details:

    • Host and port number of the proxy server.

    • Username and password of the user to access the Internet.

    • Specify the Internet addresses you want to connect to without using a proxy server. Use comma (,) to specify multiple IP's.

  • Click on the Save button.

  • All request to the Internet will then be routed through the proxy server.

  • To disable the proxy, select the Disable Proxy radio button and click Save.


Logo rebranding allows you to customize the ManageEngine Analytics Plus product logo that is displayed within the ManageEngine Analytics Plus product. This support is available only in the Professional edition of ManageEngine Analytics Plus. 

Instructions to rebrand:

  • Drag and drop the desired image into the logo image section of the rebranding window. You can also click inside the logo image section of the rebranding window which will open up a window, allowing you to browse through your local files and select the preferred image as your logo (supported image types: gif, jpg, jpeg, bmp and png).

  • Click the Save button for the changes to take effect.


  • Recommended optimum image dimension: 185 x 30 pixels.

  • Change in login description requires a server restart to take effect.

  • Rebranding is available only for the Professional edition of ManageEngine Analytics Plus.

User Management

The Server Administrator can add, delete, activate or deactivate users, from the User Management page. The SAML configuration tab can be used to configure single sign-on with third party applications. The Active Directory Import and the Active Directory SSO tabs enable you to import your Active Directory users and configure single sign-on for Active Directory users. To learn more about User Management in Analytics Plus, click here.

Concurrent Guests

A concurrent guests is anyone who can simply view published reports and dashboards across your organization without having to login to Analytics Plus.

The Concurrent Guests setting page displays details about the concurrent sessions, such as the Session information, the Last Accessed Time, the IP Address and the Session ID.

License Management

The License Management page allows you to manage the various licensing components or apply a new license. You can also view details of the current license, along with the allowed usage and current usage of users and concurrent guests. To learn more about license management, click here.

Advanced Settings

The Advanced Settings section allows you to configure the following changes in your Analytics Plus application.

  • Send usage statistics: To enhance product quality, Analytics Plus collects statistical data pertaining to quality, stability, and usability of the product from every installation. This collected data does not include any personally identifiable information, and will only be used for analysis. This feature is enabled by default, and can be disabled using the Send usage statistics toggle button.

  • Send all mails from user email address: This option lets you change the behavior of the product to send emails from a common email address taken from the email server settings page, instead of using the respective user's email address.

  • Live chat support: This option allows you to enable a live chat box to contact Analytics Plus' support staff directly from the application.

  • Display notifications regarding new features, announcements, and events: This option lets you receive notifications about comments, new features, announcements, and events from ManageEngine through the application.

  • Enable Access logs: This option allows administrators to capture detailed logs on application access activity. On enabling this option, a new Audit logs workspace will be created, with a table containing access logs and several out-of-the-box reports and dashboards built over this data.

  • Enable Activity logs: This option allows administrators to capture detailed logs on user activity within the Analytics Plus application. On enabling this option, a new Audit logs workspace will be created, with a table containing activity logs and several out-of-the-box reports and dashboards built over this data.

  • Alias URL to access the application: This option lets you configure an alias URL through which you can access your Analytics Plus application. The URL needs to be updated in your DNS server when an alias is created and the application needs to be restarted for the changes to take effect. Once the alias URL is set up, all email notifications generated will display the newly set up alias URL as the host name of Analytics Plus.

    Note: While configuring the alias URL, ensure the right port number is used, and in cases where reverse proxy is configured, ensure the network configurations are up-to-date.

Manage Sharing

The Manage Sharing options are accessible by clicking the Settings icon that is present on the top right corner of ManageEngine Analytics Plus. The visibility and accessibility options of all your workspaces to your users can be controlled from this section.

  • Manage your user permissions in the Manage Sharing section which displays all the Users to which views are shared.

  • The Access column shows if the user has access to the respective workspace.

  • The Workspaces column shows all the workspaces that are accessible to that respective user.

  • To disable sharing for a particular user, click on the Remove Sharing option that appears on clicking the workspaces shared with a user.

  • Clicking on the By Workspaces tab at the top of the Manage Sharing window will display all the workspaces that are present along with the date they had been created and the users who have access to the respective workspace.

  • To export the users list as a csv file based on users to whom the workspaces are shared, go to the By Users view, and click on the Export icon present on the top right corner of the Manage Sharing window.

  • To export the users list as a csv file based on workspaces shared, go to the By Workspaces view, and click on the Export icon present on the top right corner of the Manage Sharing window.

Add-On Settings

The Add-On Settings page lets you enable additional functionality in the form of add-ons. To install an add-on, navigate to the required listing, and click the corresponding Install button. Some add-ons may require an application restart. New updates to the add-ons will also be available on this page. 

The following add-ons are available in Analytics Plus:

  • Ask Zia is the intelligent analytics assistant that allows users to put forth questions in plain English and generates relevant visualizations. To learn more about Ask Zia, click here

  • The Spatial Data Analysis add-on allows users to create customized geo visualizations by importing spatial data. To learn more about importing Spatial data files into Analytics Plus, click here

  • The Zip Code support for Geo maps add-on allows users to easily generate geo visualizations based on zip code data, without having to manually configure the zip code's corresponding geolocation. To learn more about creating map charts, click here.

High availability

The High Availability section allows you to view details of your primary and standby servers, such as the overall status of high availability configuration, and the status of file and data replication. (To learn more about high availability configuration, click here.)

  • High Availability Status: An online status signifies that the standby server is ready to takeover from the primary server, should it experience downtime. When the high availability status goes offline, verify if the standby server can access the primary server by launching the primary server's application URL from the standby server. Additionally, check the file sharing status. 

  • Data Replication Status: This section tells you if data replication is being carried out between the primary and standby servers. If this status is offline, check the file sharing configuration and ensure data replication goes online immediately. Failure to do so will cause your high availability cluster to stop functioning over a period of time. 

  • File Replication Status: This section tells you if the configuration files are in sync between the primary and the standby servers. When this status is offline, re-check your configuration and ensure any credential changes are updated across both servers accurately. 

Apart from tracking the status of your high availability configuration, you can also edit the servers' details, and delete the high availability configuration from this page. To edit your primary and standby server's details, click the Edit icon that appears on mouse over the required server listing. Modify the username and password as required, and click Save

To change the port number of the primary server, refer this documentation.

Deleting the High Availability configuration

To delete the high availability configuration, click the Edit icon that appears on mouse over the standby server details. Click the Remove icon and confirm your action in the popups that appear. The Analytics Plus application on the standby server can be uninstalled once the delete operation is complete. 

Data Backup Settings

The Data Backup Settings section allows you to schedule periodic backups of your Analytics Plus application with ease. 
Follow the steps below to schedule a data backup:

  • Click the Schedule data backup toggle button. 

  • Specify the folder (on the Analytics Plus server) where the backup is to be saved using the Data backup location section. 

  • Specify the backup schedule, and click Save.


  • A backup taken from a Linux server cannot be restored in a Windows server, and vice versa. The backup can only be restored on the server of the same OS.

  • Backup files are password protected. The default password for the backup file is "Analytics". 

Share this post : FacebookTwitter