When it comes to service management, it is increasingly clear that customer service is no longer only about providing fast resolutions. It's a combination of providing fast resolutions and offering an outstanding customer experience. For many service desk managers, this can feel like a losing battle. How do you manage an environment that is constantly under pressure to resolve requests sooner, and at the same time deliver great customer experiences? The answer is analytics.
Leveraging advanced analytics to analyze your help desk operations and behaviour can give you some great insight on how you can improve customer satisfaction and at the same time provide fast resolutions.
Join us for a webinar and learn how to use advanced analytics to,
Sailakshmi is a part of the Analytics Plus marketing team. Her prime focus is on driving marketing efforts for Analytics Plus through webinars, blogs, and videos.