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The secret to delivering exceptional customer service

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The first and most important step towards delivering exceptional customer service is to get a 360-degree view of the customer journey, from request creation to request closure. This journey often involves coordination amongst several technicians and information from various ITIL workflows/modules within your help desk. So how can you create exceptional experiences for customers that lead to improved customer satisfaction?

- By tapping into the power of advanced analytics.

Join us for a webinar and learn how to use advanced analytics to,

  1. Perform cross-module analytics and get a 360-degree view of your help desk
  2. Gather rich and deep insights on customer experience
  3. Make faster, better decisions to improve customer service that result in greater customer engagement

About the Speaker

Gunasekaran U

Technical Support Engineer, Analytics Plus

About Gunasekaran

Gunasekaran has worked with ManageEngine for over two years and is part of the technical support team. He is interested in helping customers build compelling data stories through visualizations.