Solving compliance visibility gaps at Greenville County Library System with Log360
About Greenville County Library System
Established in 1921, the Greenville County Library System in South Carolina provides community access to information, education, and enrichment through its library locations, digital resources, and outreach services. With nearly one million items available, the system offers free internet access, research support, programs for all ages, and services such as bookmobile and homebound access across the county.
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Organization
Greenville County Library System -
Country
USA -
Industry
Government
Business requirements
The Greenville County Library System needed stronger security visibility across its environment and better support for its internal compliance initiatives. Monitoring was fragmented, and the lack of centralized insight made it difficult to understand activity across systems or rely on targeted alerts. The goal was to move beyond manual log checks and introduce a structured approach to visibility and alerting that could support long-term compliance needs.
At the center of this effort was Abby Miller, network security specialist at the Greenville County Library System, who oversees the protection of the organization’s infrastructure and network.
"We wanted to get more into the compliance side of things and just have a better view of everything that's going on and more targeted like alerting."
— Abby Miller, network security specialist
The solution: ManageEngine Log360
After evaluating available options, the organization selected ManageEngine Log360. Other solutions were discussed only at a high level and ruled out due to cost considerations. The Greenville County Library System was already using ManageEngine products, which made Log360 a practical and aligned choice.
Log360 delivers centralized dashboards, real-time alerts, and detailed reporting through a single platform. The visual interface makes navigation intuitive, while the reporting and alerting capabilities provide meaningful insights without requiring constant manual investigation.
"All of the reporting in general and the alerting is just very useful information to have at our fingertips."
— Abby Miller, network security specialist
Streamlined implementation and expert support
The implementation process was smooth and well supported. Log360 was integrated with domain controllers and configured to collect logs from multiple sources across the environment.
The implementation manager with ManageEngine's OnboardPro team, Afshaan Ahmed, played a key role throughout the process by taking ownership of the setup and helping resolve configuration challenges as they arose.
"I would give that a ten out of ten. Honestly, the help that we had was terrific."
— Abby Miller, network security specialist
Outcomes and improvements
With Log360 in place, the organization gained clearer visibility into system activity. While no malicious activity was identified, the platform surfaced misconfigurations and issues that required attention, allowing the team to take corrective action.
Log360 is also being used to support ongoing compliance reporting efforts. Overall, the experience with ManageEngine, from product purchase through implementation and support, was smooth and positive.
About OnboardPro
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
About Log360
Log360 is a unified SIEM solution from ManageEngine with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's threat detection and incident response module, combines threat intelligence, an analytical Incident Workbench, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks. It provides an incident management console for effective remediation. With reengineered detection—including a centralized detection console, multi-mode rule creation, tuning insights, and object-level filters—Log360 elevates signal quality and reduces false positives. The solution provides holistic visibility across on-premises, cloud, and hybrid environments with intuitive security analytics and monitoring. For more information about Log360, visit manageengine.com/log-management/ and follow the LinkedIn page for regular updates.
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. It combines threat intelligence, machine learning-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
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