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Semperit AG Holding is a globally operating company specializing in high-performance polymer and plastic products. Founded in 1824 and headquartered in Vienna, Austria, Semperit develops, produces, and markets industrial solutions such as hydraulic and industrial hoses, conveyor belts, escalator handrails, and railway superstructure products.
The company operates a global R&D center in Wimpassing, Lower Austria and has 16 manufacturing facilities and a strong presence across Europe, Asia, the Americas, and Australia. With a workforce of over 4,000 employees, Semperit continues to drive innovation and quality in industrial applications worldwide.
Semperit faced challenges in managing admin access and user provisioning efficiently. With many admins having unrestricted access, there was a need to reduce excessive privileges. Additionally, ensuring proper deprovisioning when admins left the company was critical to maintaining a secure environment.
Semperit
Manufacturing
Vienna, Austria
4,200—5,000 globally
Damien Fourie, infrastructure systems engineer at Semperit, highlighted that without proper delegation, highly privileged admins were burdened with routine tasks, leading to operational inefficiencies. These challenges extended to user creation and modification processes, which were time-consuming and inconsistent due to a lack of standardized templates. Recognizing these gaps, Semperit sought a solution that could streamline user management, enhance security, and automate administrative tasks.
Semperit was on the lookout for a tool that could simplify AD management while enhancing operational efficiency and security. The solution architects evaluated ManageEngine ADManager Plus.
Upon implementing the tool, the organization significantly reduced its manual effort and administrative workload through role-based delegation to technicians. This allowed for the assignment of routine tasks, such as user creation and password resets, to technicians, thereby reducing the burden on highly privileged administrators.
To streamline user creation and modification processes, standardized templates were introduced along with customized naming formats. These templates eliminated inconsistencies and reduced the time required for manual user provisioning. Additionally, the naming formats ensured uniformity across all user accounts.
Finally, to automate repetitive tasks like user creation and modification, custom scripts were created within ADManager Plus using the templates. This automation significantly reduced manual effort and the administrative workload, leading to improved operational efficiency and a strengthened security posture.
When asked about OnboardPro, ManageEngine's implementation service, Fourie emphasized that it was smooth and beneficial, facilitated by the Implementation team's effective support and training.
Damien Fourie, infrastructure systems engineer, Semperit
Reflecting on his overall experience, Fourie rated the solution 10 out of 10 and confidently recommended ManageEngine's onboarding services to others.
By adopting ADManager Plus, Semperit not only reinforced its security and improved its operational efficiency but also established a more controlled, structured approach to AD management.
ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
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