Your support team is just a few clicks away, to help you resolve any technical bottlenecks and ensure smooth functioning of your IT setup.
This is the baseline support plan that comes along with your subscription license (For perpetual licenses, only the yearly AMS costs applies). This offering lets you contact our support team via email or chat during regional business hours. Additionally, our technicians will also provide support over a remote session at the earliest availability.
This plan gives businesses the assurance and responsiveness needed to keep their Endpoint Central setup operating at its peak efficiency. In addition to Classic Support, Premium Support offers a dedicated account manager who will be the single point of contact throughout your tenure, periodic health checks to ensure optimal product usage and uncover opportunities to further extract value from Endpoint Central, 24/7 multi-channel assistance, etc.
| S.No | Services offered | Classic Support | Premium Support |
|---|---|---|---|
| Onboarding and training | |||
| 1 | Online training (4 hours) | Must be availed at additional cost |  |
| 2 | Product consultation^ |  |
|
| 3 | Onboarding assistance | Must be availed at additional cost | |
| Support channels | |||
| 4 | Telephone support | |
|
| 5 | Support via remote connection | High priority issues | |
| 6 | Email support | Regional business hours | Regional business hours |
| 7 | Chat support | |
|
| Availability & SLAs | |||
| 8 | Acknowledgement of support request | Within 4 hours | Within 2 hours |
| 9 | 24×5 support | During business hours | |
| 10 | Weekend support | |
|
| Customer success | |||
| 11 | Account manager* | |
|
| 12 | Global escalation team | |
|
| 13 | Customer portal | |
|
| 14 | Health check** | |
|
Note:
Terms and conditions of support plans, support features, pricing, and support availability are subject to change.
If you're interested, submit this form and our sales team will get in touch with you soon.
