Start ServiceDesk Plus MSP Server

• Start ServiceDesk Plus MSP Server on Windows

• Start ServiceDesk Plus MSP Server on Linux

Start ServiceDesk Plus MSP Server on Windows

• •  

  • Click Start > Programs > ManageEngine ServiceDesk Plus MSP > ServiceDesk Server to start the web server. This takes approximately 2 minutes in a Windows XP, 512 MB RAM, and 1.0 GHZ processor. The server is started and the web client is launched in the default browser.

  • If the web client is not launched automatically, then click Start > Programs > ManageEngine ServiceDesk Plus MSP > ServiceDesk Web Client to start the web client. The ServiceDesk Plus MSP login page in opened in the default web browser.

  • Enter the User name as "administrator" and the Password as "administrator" to log into ServiceDesk Plus MSP.

As soon as you log in, the Product Overview page will be displayed. Select the module and play the video of the module you wish to learn about. Click Skip Tour on the right bottom of the page to skip the overview videos of each module and navigate to the Admin page. Proceed with the configurations in the Admin settings page. Refer Admin Configurations in the Admin Guide to know how to configure ServiceDesk Plus MSP.

Start ServiceDesk Plus MSP Server on Linux

• • Go to <ServiceDesk Plus MSP>/bin directory and execute the run.sh file
    
    $ sh run.sh

  • To start the web client, open a web browser and type the following in the address field.
    
    http://localhost:8080
    
    Here, you need to replace the localhost with the corresponding server name where the ServiceDesk Plus MSP web server is running and the port number 8080 should be replaced with the actual port where the server is running. The ServiceDesk Plus MSP login page opens in the default web browser.

  • Enter the User name as "administrator" and the Password as "administrator" to login to ServiceDesk Plus MSP.

As soon as you log in, the Product Overview page will be displayed. Select the module and play the video of the module you wish to learn about. Click Skip Tour on the right bottom of the page to skip the overview videos of each module and navigate to the Admin page. Proceed with the configurations in the Admin settings page. Refer Admin Configurations in the Admin Guide to know how to configure ServiceDesk Plus MSP.