Skip to content

What’s New

2025

09-05-2025

Announcement

  • Announcement and Announcement Comment entities added for Announcement module.

Solution

  • is_pulblic, user_group_mapping, latest_version and has_user_group fields added for Solution module.
  • Publish A Solution, Get List Of All Versions, Get A Versions of A Solution, Restore A Version Of A Solution and Restore And Approve The Solution operations added for Solution Module.

Worklog

  • Datatype for tech_charge, other_charge and total_charge changed from Double to JSONObject for Request Worklog, Request Task Worklog, Change Worklog, Change Task Worklog, Release Worklog, Release Task Worklog, Project Task Worklog, Milestone Task Worklog, Problem Worklog and Problem Task Worklog.
  • currency and exchange_rate fields added for Request Worklog, Request Task Worklog, Change Worklog, Change Task Worklog, Release Worklog, Release Task Worklog, Project Task Worklog, Milestone Task Worklog, Problem Worklog and Problem Task Worklog.

Asset

  • Deprecated tag added for the entity Workstation.

27-02-2025

Space

  • Campus, Building, Non Building, Floor, Room and Room Partition entities added for space module.

Problem

  • Problem Approval and Problem Approval Level added for Problem module.

Task

  • template and udf_fields added for Task, Request Task, Release Task, Problem Task, Project Task, Change Task, Milestone Task.

Asset

  • Field details updated for Asset and Workstation entity.

Release

  • Release Approval - Add operation added
  • Release Approval Level - Add operation added

05-02-2025

Admin

  • Product Type - ‘read only’ tag has been removed for display_name Field.

Change

  • Change Approval - Mandatory Field approver added for Add Change Approval Operation.

Home

  • Unavailability - Datatype of from_date, to_date has been changed from ‘date’ to ‘datetime’ and field description has been updated.

Solution

  • Solution - Datatype of created_by, last_updated_by has been changed from user to technician.

Request

  • Request Approval - Mandatory Field approver added for request_approval.
  • Request Note - show_to_requester, notify_technician, mark_first_response, add_to_linked_requests, created_time, created_by, request fields has been removed.

Purchase

  • Addition of Purchase Note Entity.
  • Field description updated for Purchase Order.

2024

06-09-2024

  • URL format changed in all the input format as “service domain|custom domain/app/portal name/$(URL)”
  • Example content for mail related field has been updated
  • API Index Page Added newly
  • Beta Tag removed for Contract - Cancel Contract - Add Contract Note - Edit Contract Note - Delete Contract Note - Get Contract Note - Get List Contract Note - Upload Attachments To Notes - Add Contract Type - Edit Contract Type - Get Contract Type - Get List Contract Type - Delete Contract Type

15-07-2024

  • API Endpoints for all data-centres updated with a example value.
  • Accounts url for Canada data-centre has been updated

21-06-2024

  • Addition of Saudi Arabia Data Centre details in Multiple Data Centres Page

27-05-2024

  • Modification of generating refresh_token attribute in OAuth2.0 page
  • Field description for update_reason for Add Request has been updated

22-03-2024

  • Modification of generating refresh_token attribute in OAuth2.0 page

2023

15-11-2023

  • Attach Change and Detach Change operation added in Project Module
  • Beta Tag removed for Attach Change and Detach Change operation in Project Module

11-08-2023

  • Addition of Canada and UK data centers in Getting Started
  • Attribute changes and Sample Input Data have been updated in Request module
  • NewLine character and URL placeholder added for Curl Request in All modules

27-07-2023

  • Python requests in Getting Started module updated

26-06-2023

  • Sample Input Data for Problem module has been changed
  • Project module attributes has been updated

18-05-2023

  • Newly Added Contract Sub Modules- “Contract Note” and “Contract Type”.
  • Beta Tag added for
    • Cancel Contract
    • Add Contract Note
    • Edit Contract Note
    • Delete Contract Note
    • Get Contract Note
    • Get List Contract Note
    • Upload Attachments To Notes
    • Add Contract Type
    • Edit Contract Type
    • Get Contract Type
    • Get List Contract Type
    • Delete Contract Type

24-05-2023

  • Beta Tag added for
    • Project Timesheet
    • Milestone Timesheet