Home » Asset data sync for Endpoint Central - ServiceNow integration
Applicable For Endpoint Central MSP 
 
 

Overview

The Endpoint Central - ServiceNow integration streamlines IT asset management by linking asset data collection, real-time synchronization, and advanced endpoint management within ServiceNow. This workflow guide provides a comprehensive look at the integration’s operation, covering data flow, synchronization, and advanced management capabilities.

Key Components of the Integration

  • Service Graph Connector: Provides continuous data synchronization to keep CMDB updated up-to date.
  • Endpoint Central App: Enables IT teams to manage endpoints directly from ServiceNow, including remote troubleshooting, power management, and software deployment.

Workflow Steps

1. Basic CMDB Integration (SOAP)

Steps to configure the SOAP based integration

  • Data Flow: The Endpoint Central will post asset data to ServiceNow’s CMDB through a SOAP-based connection.
  • Update Frequency:Asset data updates occur during
    • Scheduled inventory scans
    • On-demand scans
    • Software installations or uninstalls

The collected data is organized within ServiceNow across multiple CMDB tables. For a comprehensive breakdown of asset data mapping during SOAP integration, refer to the detailed documentation here.

2. Advanced CMDB Integration with Service Graph Connector

The Service Graph Connector enables real-time synchronization between Endpoint Central and ServiceNow, enhancing data accuracy within the CMDB.

Steps to configure the Service Graph Connector for Endpoint Central

Key Synchronization Details

  • Real-Time Syncing: Each inventory scan triggers automatic data updates, ensuring hardware and software asset information is current in ServiceNow.
  • User Mapping: User-specific details sync hourly, provided the user exists in ServiceNow.
  • Extended Software Monitoring: If Software Asset Management (SAM) is enabled, Endpoint Central shares software metering data with ServiceNow for enhanced visibility.

With the Service Graph Connector, the integration allows for comprehensive, up-to-date insights into hardware and software asset usage, supporting detailed asset management.

The collected data is organized within ServiceNow across multiple CMDB tables. For a comprehensive breakdown of asset data mapping during Service Graph Connector integration, refer to the detailed documentation here.

3. Advanced Endpoint Management with Endpoint Central App

The Endpoint Central App introduces advanced IT management features directly within ServiceNow, allowing IT teams to perform actions without leaving the platform.

Steps to configure the Endpoint Central App

Key App Capabilities

  • Remote Troubleshooting: IT teams can troubleshoot and resolve issues remotely from ServiceNow.
  • Software Deployment: Enables the deployment or uninstallation of applications across endpoints within ServiceNow.
  • Patch and Inventory Dashboards: Provides visibility into patch compliance, missing updates, and overall asset inventory within ServiceNow.

These features help streamline IT support workflows, reduce resolution times, and minimize the need to switch between platforms.

Summary of Data Flow

  • Inventory Scans: Endpoint Central Agents gather data, which the Endpoint Central Server posts to ServiceNow CMDB.
  • Real-Time Syncing: The Service Graph Connector ensures that CMDB data stays current, reflecting updated asset information from each scan.
  • Management Actions: The Endpoint Central App enables IT teams to perform direct actions from ServiceNow, facilitating efficient endpoint management.

Key Benefits of Integration

  • Complete Asset Visibility: Real-time updates ensure that ServiceNow always has the latest hardware, software, and network details for all managed endpoints.
  • Enhanced IT Workflow Efficiency: By consolidating asset data and endpoint management controls within ServiceNow, the integration reduces workflow complexity and boosts productivity.
  • Faster Issue Resolution: With direct control from ServiceNow, IT teams can quickly troubleshoot and resolve issues without platform switching.