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Password Management

Self-service password management

Up to 30% of IT help desk requests are related to password reset and account unlock management according to Gartner. Due to improper password management, IT admins are forced to spend a substantial amount of time resetting passwords and unlocking accounts rather than focusing on more pressing issues. Wouldn't it be great if users could manage their own password-related issues?

ADSelfService Plus is an integrated self-service password management, MFA, and SSO solution that lets end users securely reset their AD domain passwords, unlock their accounts, and update their personal information in AD from a secure web portal without any help desk intervention.

With ADSelfService Plus, you can:

  • 1. Enable self-service password reset

    Let end users reset their own AD domain passwords from a secure web portal, their login screens, or their mobile device. Free your IT help desk from dealing with password-related tickets, and increase your employees' productivity by letting them solve their own password problems. Learn more about self-service password reset

  • 2. Configure self-service account unlock

    Most organizations resort to complex password policies and force their users to reset their passwords frequently to ensure a secure AD environment. Consequently, users forget their passwords and get locked out of their own systems. With ADSelfService Plus' self-unlock account feature, users can unlock their AD accounts by proving their identity through the enforced authentication methods. Learn more about self-service account unlock

  • 3. Enable MFA

    Secure self-service password reset and account unlock with advanced authentication techniques like biometrics, Google Authenticator, YubiKey Authenticator, and more. Learn more about MFA

  • 4. Implement SSO

    Streamline access to enterprise applications with SSO. Enable access to all SAML-enabled applications and custom applications from a single location, eliminating the need for different sets of usernames and passwords. Learn more about SSO

  • 5. Synchronize passwords

    Allow users to maintain a single password across multiple platforms for easy management and alleviate password fatigue. This feature synchronizes password resets across a range of SaaS and on-premises applications in real time, making ADSelfService Plus the self-service identity management solution you need. Learn more about Password sychronization

  • 6. Provide flexible access

    Using ADSelfService Plus' conditional access feature, self-service password management can be enabled or disabled based on factors like IP address, device type, time of access, and geolocation. The feature can also be used to enforce or relax MFA requirements to secure password reset and account unlock based on these factors. Learn more about conditional access.

  • 7. Update local cached credentials

    ADSelfService Plus can update local cached credentials stored in users’ machines during self-service password reset, so that remote users can access their machines even if they forget their passwords. Learn more about cached credentials update.

  • 8. Send real-time alerts

    Users and admins can receive real-time mobile, SMS, and push notifications upon successful password resets and account unlocks. Lean more about notifications.

  • 9. View audit reports

    ADSelfService Plus' native reporting features automatically store information on every single self-service action performed. Detailed information including the username, time of the action, device used to perform the action, and whether the action was successful or not are stored. Learn more about audit reports.

Users can access ADSelfService Plus from:

Learn more about other self-service password management features.

ADSelfService Plus employs MFA so that users can perform self-service actions like self-service password reset or account unlock only after proving their identities. This ensures an extra layer of security and reduces the security threats associated with self-service.

ADSelfService Plus supports the following authentication methods:

Benefits of using ADSelfService Plus to manage AD passwords


Improve ROI

View the decrease in costs associated with calls related to password reset and account lockout. Calculate how an ADSelfService Plus subscription can improve ROI here.


Reduce help desk calls

Make password-related help desk calls a thing of the past by choosing the leading self-service password management solution in the industry.


Enforce strong passwords

With the Password Policy Enforcer, ensure the passwords in your organization are equipped to fight modern password threats such as dictionary attacks, brute-force attacks, or password spraying.

This self-service password manager also enhances security by ensuring that users can reset their passwords or unlock their accounts only when they have enrolled with the product. You can ensure 100% enrollment for the password self-service management tool with various enrollment options.

Self-service password reset tool for AD, Microsoft 365, and more

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Some other benefits of ADSelfService Plus - Self Service Reset Password Management


Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

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