On the ServiceDesk Plus MSP server, you are trying to perform any desktop management activity using Desktop Central MSP and you get the error message "Desktop Central's API Key is Invalid".
You might have got this error message due to one or more reasons mentioned below:
You can try to resolve the issue, by following the instructions given below:
You need to create an API key on the Desktop Central MSP server and update the same in the ServiceDesk Plus MSP server. This API key is used to authenticate communication between the Desktop Central MSP and ServiceDesk MSP Plus server. Authentication key can be created only for the logged on user and the user should
have Administrator privilege. You will be able to perform the below mentioned steps, only if you are using Dekstop Central MSP build # 90109 & ServiceDesk Plus MSP build # 8306 or later verisons. If you are using lesser versions, kindly upgrade to the latest version and then try to generate the API Key.
To generate an authentication key, You need to login
to Desktop Central MSP web console as the user, with administrator privilege and follow
the steps mentioned below:
You have successfully generated the API key and established communication with the
ServiceDesk Plus MSP server.
You would have not saved the API (authentication) key that you have generated. Click Save on the same view, where you have created the API key. After saving the details of the newly created/regenerated API key, you can see that you will be able to establish communication between the Desktop Central MSP and ServiceDesk Plus MSP server.
You would have regenerated the authentication key, but would not have updated the latest key in SeriveDesk plus MSP server. Every time a key is regenerated, the previous key becomes invalid. So, it is mandatory to to update the regenerated key in the ServiceDesk Plus MSP server.
The user/technician for whom the key has been generated might have been deleted. In such cases, you will have create a new authentication key with a user, who has administrator privilege and update the latest key on the ServiceDesk Plus MSP server.
After updating the authentication key on the ServiceDesk Plus MSP server, click Save option to verify if the authentication key is valid, and you are able to establish communication with the Desktop Central server MSP.
Applies to: ServiceDesk Plus Integration, Software Deployment, Software Installation, Remote Software Distribution, API Key, Integration with ServiceDesk Plus
Keywords: ManageEngine ServiceDesk Plus, Desktop Central integration, API Key, Authentication Key