You have problems in reaching Desktop Central MSP server while trying to integrate Desktop Central MSP app with Zendesk. You are unable to reach Desktop Central MSP server under the following circumstances -
The problems mentioned above could be caused by any of the following reasons -
There is lack of connectivity to the server because it has been shutdown or due to lack of network connectivity between Zendesk and Desktop Central MSP server.
The configured host name for Desktop Central MSP server does not hold a valid certificate.
Upon identifying the cause from the above mentioned list, implement the respective resolution -
Server is not reachable
Invalid SSL Certificate
It is recommended to hold a SSL (Secure Socket Layer) Certificate signed by a valid Certificate Authority (CA) to secure communication with Desktop Central MSP server. Learn more
Applies to: Helpdesk integrations, Desktop Central MSP - Zendesk integrations, Server reachability