How to integrate Endpoint Central MSP with Zendesk

Integrating with Zendesk

What are the benefits of integrating Endpoint Central with Zendesk?

Endpoint Central MSP provides a unified management and security solution that helps to manage and secure endpoints from a central location. Zendesk, on the other hand, is a customer service solution designed to cater the multifaceted sides of businesses in today's world. The Zendesk - Endpoint Central MSP (formerly Desktop Central MSP) integration yields a plethora of enterprise IT management features that aims to save time and boost productivity of IT Support engineers.

How to integrate Endpoint Central MSP with Zendesk?

To integrate using Endpoint Central's app, follow the steps given below:

  • Open the Zendesk App
  • Click the Settings option and navigate to Admin Center

  • Click on Apps and Integrations option
  • Click on Marketplace optionĀ  and select Endpoint Central MSP and install it
  • Click "Configure Endpoint Central MSP Server" and enter the URL of your Endpoint Central MSP server.
  • Specify the Endpoint Central administrator credentials to secure this integration.

You have successfully integrated Endpoint Central MSP with Zendesk.

User Mapping

User Mapping lets you associate users of Zendesk with Endpoint Central MSP while configuring Endpoint Central MSP in Zendesk. By associating your Zendesk users with Endpoint Central users, you are empowering your Zendesk users with the finest endpoint management and security solution. Users will be able to exercise Endpoint Central's capabilities from the ticket window of Zendesk and it is mandatory to associate at least one Zendesk user with a Endpoint Central user.

Note: Currently, Zendesk integration is only supported for Endpoint Central MSP On-Premise version.

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