RMM tools

RMM Tools

There is a tremendous growth in the SMB market space. So many people are now intended towards starting their own company and the startup culture is probably at its best right now. With a survey of 300 SMBs in U.S., 31 percent doesn’t know the best suitable way to use technology to help their business bloom. This is where managed IT service providers (MSP) come into the picture. These MSPs outsourcing their services by handling technological requirements of the client organisation(s) on a proactive basis.

What are MSPs? What are the key problems they intend to solve?

MSP or Managed Service Provider is a company that provides services on a proactive basis to a client. Clients can belong to any domain such as infrastructure, retail, education, etc. What's common among them is that these companies have limited in-house IT capabilities, so they view an MSP's service offering as a way to obtain IT expertise. In short, MSPs are IT support businesses. They achieve these goals through the help of several products such as RMM tools, PSA solutions , AV software, etc. However, larger enterprises may also contract with MSPs.

Key problems MSPs intend to solve are:

  • 24*7 support/monitoring/management
  • Maintaining IT costs through IT asset management
  • Network Security
  • Proactive prevention of IT problems
  • Integration of multiple IT tools

What is RMM?

RMM or remote monitoring and management is the process of tracking, monitoring, and managing endpoints(desktops, laptops, mobile devices, servers, etc.) for multiple customers. It is provided by MSPs through an RMM tool which by any standards is the most important tool for any MSP. RMM was needed because of the ever-growing complexities of network infrastructure in the modern world. The benefits of technology for businesses and severe impact of downtime made way for a new era of RMM tools. Leveraging RMM from an MSP can help a business to focus on its core aspect and flourish in the market.

How did MSP & RMM come into existence as we know it today?

  • The 1970s - The pilot program. Kaiser Foundation International teamed up with Lockheed Missiles and Space Company to run a pilot program that would send patient information to medical facilities miles away from the actual site. The aim was to provide healthcare in areas which lacked proper medical facilities.
  • The 1980s - PCs launched. Small businesses took advantage of computers and integrated it with their daily operations.
  • The 1990s - Challenges of the new break-fix model. When things went wrong, folks would call IT technicians to physically inspect and provide status on network health. Unfortunately, it still failed to give real-time status on network health. Moreover, the complexity of this model made it exclusive to large companies with large networks.
  • The 2000s - Born, officially. The introduction of RMM software allowed smaller businesses to use managed services, which previously only the Fortune 500 companies had access to. MSPs could offer a wide range of services to small and midsize businesses, Thus, giving birth to MSPs as we know it.
  • The 2010s - RMM, the next generation. The world of RMM expanded with the launch of cloud technology. Today, sysadmins enjoy a wide range of customization options with the cloud, on-premise, and hybrid structures. Add-on services like business continuity disaster recovery (BCDR) and third-party integrations have also seen a spike in demand.

What does an RMM tool do? Which aspects of the MSP business do it cater to?

An RMM tool is deployed with the help of an agent. It’s a tiny software footprint that’s patched to all the endpoints of the IT infrastructure. Agents feed information relating to computer and network health.  In the event an agent detects a problem, a ticket (alert) is created and sent to the IT team for prompt action. RMM tool also offers add-on services like antivirus and BCDR solutions to protect and recover data By using powerful RMMtool, MSPs are able to manage more problems and more stakeholders with ease. In best case scenarios, issues are dealt with even before they can cause any sort of damage to the network. MSPs can automate repetitive IT tasks, leaving more time to focus on core duties. Cut down travel costs, faster customer service, and a unified dashboard to do it all.

What other tools do a MSP need?

  • Recovery And Backup
  • Security
  • Anti-Virus and Anti-malware
  • PSA Software

Remote Desktop & Mobile Device Management Software for MSPs trusted by