Safeguarding 911 operations: How Emergency Communications of Southern Oregon 911 enhanced cybersecurity with ManageEngine Log360

Business challenges:

Visibility gaps: Due to the lack of a centralized SIEM solution, ECSO 911 struggled with limited visibility into their critical systems and endpoints. This made it difficult to monitor and analyze logs in real time, increasing the risk of undetected security incidents.

Cybersecurity challenges: As ECSO 911 managed hundreds of endpoints and critical infrastructure, it needed a solution to detect and respond to potential cyberthreats, particularly those targeting VPNs, firewalls, and mobile systems.

Manual log analysis: The team faced a heavy burden of manually sifting through logs, which consumed valuable time that could otherwise be spent on proactive security measures.

How Log360 enhanced ECSO 911’s security posture and streamlined operations

In their search for a more effective log management solution, ECSO 911 evaluated various options that could provide comprehensive monitoring, automate routine tasks, and improve threat detection. Log360 emerged as the ideal solution, offering a centralized dashboard, real-time alerting, and a user-friendly interface that allowed the team to monitor all critical systems and endpoints from a single platform.

Once Log360 was deployed across ECSO 911’s infrastructure, the benefits were immediate. The IT security team used it to aggregate logs from firewalls, mobile endpoints, switches, and VPNs, enabling them to monitor the entire network. The platform's ability to provide contextual alerts meant that the team could identify and mitigate potential threats, such as brute-force attacks, much faster.

In one instance, Log360 successfully flagged a brute-force attempt on the VPN, which would have otherwise gone unnoticed. Thanks to the platform's timely alerting and advanced analytics, ECSO 911 was able to take immediate action and prevent any damage.

Log360 also helped ECSO 911 streamline its compliance efforts. With automated log retention policies and continuous audit-ready reporting, ECSO 911 was able to maintain detailed records to meet both internal and regulatory requirements.

About Log360

Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, an analytical Incident Workbench, ML-based anomaly detection and rule-based attack detection techniques to detect sophisticated attacks, and it offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities. For more information about Log360, visit manageengine.com/log-management/ and follow the LinkedIn page for regular updates.