Erie and Niagara Insurance Association strengthens compliance and log management with Log360
About Erie and Niagara Insurance Association:
Erie and Niagara Insurance Association is a property and casualty insurance company based in New York. The company serves over 101,000 policyholders through more than 30 independent agents. It has held an A.M. Best "A" rating since 1988 and is a leading provider of agri-business and farm property insurance, along with a range of commercial and personal insurance products.
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Organization
Erie and Niagara Insurance Association -
Industry
Insurance -
Country
United States
Breaking down the business requirements
As an insurance provider operating under strict regulatory oversight, Erie and Niagara Insurance Association needed a log management solution that could do more than just collect data. Meeting compliance with Regulation 500, a mandate from the New York State Department of Financial Services, was their top priority. This regulation demands long-term data retention and precise event traceability, especially when responding to audits.
The team previously used SolarWinds Log and Event Manager, which offered long-term log retention on paper, however, retrieving historical logs for audits proved to be less straightforward in practice.
“We needed it to basically be able to collect all of the logs, but more importantly, go back far enough as far as retention... they’ll tell us to go back like over a year ago and pull an event showing that we disabled a user when we said we did.”
- Greg Kryman, systems administrator
The solution: ManageEngine Log360
After evaluating several SIEM tools, including LogRhythm, the team chose ManageEngine Log360 for its usability, functionality, and intuitive interface. While other tools required extensive manual configurations and coding knowledge, Log360 stood out as a GUI-driven, easy-to-use platform that required minimal training and setup.
The product’s built-in reports, advanced filtering, and real-time dashboards offered the visibility and efficiency the team needed, while also laying the groundwork for seamless compliance audits and long-term log access.
“We wanted something that we would be able to teach someone sort of quickly and get it up and running sort of quickly as well.”
- Greg Kryman, systems administrator
Streamlined implementation and expert support
The IT team was able to implement Log360 with relative ease despite operating in a highly secure and tightly controlled IT environment. The onboarding experience, led by ManageEngine’s implementation specialist Afshaan Ahmed, played a crucial role in making this possible. He provided timely support, resolved technical challenges, and guided the team through complex configurations, earning high praise from both Kryman and Jason Falblo.
“It was perfect. He [Ahmed] answered like a million questions and helped us with like a million issues… you get that 10 out of 10.”
- Greg Kryman, systems administrator
Outcomes and improvements
Since adopting Log360, the organization has significantly improved its log retention and compliance readiness. Logs are now archived for six years, aligning with Regulation 500's mandates. Though the platform is still in preproduction at the time of this feedback, early outcomes include better usability, reduced administrative overhead, and improved filtering and reporting capabilities. The team also appreciated the flexibility to tailor the interface by hiding irrelevant modules based on technician roles.
While the UEBA module is currently underused due to false positives, the team acknowledges its long-term value as the system learns more about their environment.
“Part of Regulation 500 states like retention and how we have to collect the logs on everything… obviously it helps us with that.”
- Greg Kryman, systems administrator
About OnboardPro
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs.
About Log360
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, an analytical Incident Workbench, ML-based anomaly detection and rule-based attack detection techniques to detect sophisticated attacks, and it offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities. For more information about Log360, visit manageengine.com/log-management/ and follow the LinkedIn page for regular updates.
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. It combines threat intelligence, machine learning-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities.
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